question

A flat organization has few layers of management.

answer

True

question

Motivation refers to the desire, effort, and passion to achieve something.

answer

True

question

Because not-for-profit organizations do not make a profit, they have no real need for marketing efforts.

answer

False

question

The key disadvantage of using fringe benefits is the potentially large cost.

answer

True

question

Initiative refers to the inner desire or passion to do something.

answer

False

question

The span of control is inversely related to the number of layers in an organization.

answer

True

question

Marketing is the same as advertising and selling.

answer

False

question

Intrinsic motivation occurs when people participate in an activity because of the benefits and rewards associated with the activity.

answer

False

question

A key drawback of tall hierarchical structures is the potential for miscommunication problems due to the large number of layers in the organization.

answer

True

question

Theory Y managers are likely to follow the scientific management approach by Taylor.

answer

False

question

Motivation happens when a person does something because he or she needs to, perhaps because it is part of their job description.

answer

False

question

Management is the process of influencing and inspiring others to achieve a goal, from completing a task to achieve corporate objectives.

answer

False

question

Management is essentially about problem-solving based on emotions rather than on reasoning.

answer

False

question

Human resource management (HRM) refers to the management function of using and developing people within a business in order to meet the objectives of the organization.

answer

True

question

A zero rate of stuff turnover is desirable.

answer

False

question

One of the main disadvantages of a business being market oriented is less risk.

answer

True

question

The larger a business gets, the less it would tend to need a formal organizational structure.

answer

False

question

Dismissal is fair if an employee is asked to leave due to incompetence or major misconduct.

answer

True

question

In an autocratic form of leadership, employees are involved in decision marking.

answer

False

question

There are multiple steps on the recruitment process. The first step would to be advertise the vacant past.

answer

False

question

Consumer markets are the products directly aimed at individuals and households.

answer

True

question

One benefit of training and development is lower levels of staff retention.

answer

False

question

M.J. Yates uses the acronym CLAMPS to describe the six acceptable reasons for why people leave their jobs. The C in CLAMPS stands for Communication.

answer

False

question

In addition to organizations being traditionally structured according to departmental functions, it is also common to be structured according to product line.

answer

True

question

Markets can exist without physical locations.

answer

True

question

A memorandum is used for passing on messages to external agencies and firms.

answer

False

question

Low rate of regional unemployment equals high available supply of human resources.

answer

False

question

A pie chart is used to present time-series data.

answer

False

question

The supply of human resources within a country is not affected by demographic changes of the labor force.

answer

False

question

Douglas McGregor devised Theory X and Theory Y to represent different assumptions that managers have about their employees. The Theory X manager would most likely adopt the democratic style of management.

answer

False

question

Globalization brings additional complexities to selecting and using the most appropriate management or leadership style.

answer

True

question

Which of the following is an example of a marketing objective for Toys R Us?

answer

Increase market share by 5% within the next 20 months

question

The 4 P's of marketing goods are

answer

Product, price, place, promotion

question

When critical decisions need to be made, which style of management and leadership is most appropriate?

answer

Autocratic

question

One of the elements that businesses consider in the marketing philosophy is market size. Market size takes into consideration customer base, location, and

answer

barriers to entry

question

Which of the following reasons for separation of employment is not classified as dismissal?

answer

redundency

question

The management style that sees the leader allowing subordinates to achieve targets in their own way is known as

answer

laissez-faire

question

BLANK is a form of non-financial motivation which involves a line manager giving his/her subordinate some autonomy in their job and the authority to make various decisions.

answer

Empowerment

question

BLANK is another name for a resume.

answer

curriculum vitae

question

If the workforce of ABC Corporation is 100 people, and 12 of them resign this year, then the company's staff turnover rate is

answer

12%

question

Measurement of the degree of competition within a market by calculating the market share of the largest firms in that market is known as

answer

market concentration

question

A(n) BLANK is not in an official role, but has a natural flair (or charisma) for influencing other people.

answer

informal letter

question

Henry Mintzberg argued against the idea of the customary management roles of planning, organizing, and controlling, and instead argued that a manager has the following three main roles:

answer

interpersonal, informational, and decision-making

question

Which of the following attitudes is most consistent with Theory Y managers?

answer

Workers are keen to excel

question

BLANK refers to the formal line of authority through which orders are passed down in an organization.

answer

Chain of command

question

Which of the following is the most likely benefit of delayering to an organization?

answer

Shorter chains of command

question

Some of the changes in demographics that affect human resource planning include

answer

all of the above

question

Recent changes faced by Human Resource Managers do not include

answer

less focus on flexible working hours

question

Which of the following statements relates best to an authoritarian manager or leader?

answer

centralized decision-making

question

Which of the following is not a trend in the labor market?

answer

more people are working at the office rather than from home.

question

The non-financial motivation method that involves broadening the number of tasks that are completed by a worker is called

answer

job enlargement

question

The ability of a business to keep its employees working for the firm, rather than to seek employment elsewhere is known as

answer

retention

question

A demotivated workforce is likely to lead to lower levels of

answer

presenteeism

question

The 7 P's of marketing services includes the 4 P's of marketing goods and adds

answer

people, processes, physical environment

question

Making a job more challenging is an example of

answer

job enrichment

question

Which of the following is considered a "maintenance factor" under Herzberg's Theory of Motivation?

answer

salary

question

Teamworking does not allow a business to benefit from

answer

shorter decision-making time

question

Which of the following is an advantage of higher market share?

answer

It can lead to market leadership or dominance

question

The size of a market cannot be measured in terms of

answer

marketing budgets

question

BLANK is the process of removing one or more levels in the hierarchy in order to flatten out the organizational structure.

answer

delayering

question

Businesses are interested in three elements of a market. These elements are market size, market share, and

answer

market growth

question

A review of the current position of a firm's marketing mix is known as a(n)

answer

marketing audit

question

Which of the following is least likely to be an objective of external communication?

answer

to inform staff of a changed venue for a meeting

question

Appraisals are used as a formal assessment of an employee's performance. Which if the following is not a method of appraisal?

answer

management by understanding

question

Marketing strategies that focus on meeting the actual needs and desires of customers would be considered

answer

market-oriented marketing

question

Sarah has decided to open a franchise of Le Cafe? Ltd in a busy commercial district. She has decided to employ premium pricing for its range of coffees and desserts. She has decided to advertise by distributing flyers and coupons in the local area. Which elements of the marketing mix have not been mentioned in the above situation?

answer

people, physical environment, process

question

Ford Motor Company, who pioneered the ideas fostered in specialization and division of labor, is said to follow the management concepts of

answer

Taylor

question

Which of the following is not a disadvantage of using information technology for communication?

answer

records being backed up

question

The assessment of a job in terms of looking at the different components of the job such as routine tasks and responsibilities would be considered part of

answer

job analysis

question

The style of leadership most likely to lead to high levels of motivation as staff may feel trusted and highly valued by their employer is called

answer

laissez-faire

question

The Adair Model of team building advocates that there are three parts to effective teamworking. The three parts consist of: the team, each individual, and

answer

none of the above

question

Which of the following is not a disadvantage of external recruitment?

answer

new blood

question

The leadership style that encourages workers to make decisions which management will listen to is called

answer

democratic

question

What is meant by a restricted channel of communication?

answer

when information is confined to those who need to know

question

Which of the following is not an advantage of internal recruitment?

answer

fewer applicants

question

Which management or leadership style is most suitable during a hostile takeover?

answer

autocratic

question

What are open channels of communication?

answer

sharing access to non-confidential information

question

An organizational chart shows four important features of a business. These are

answer

functional departments, chain of command, span of control, & channels of communication

question

Which of the following is not a consequence of poor communication in the workplace?

answer

lower absenteeism

question

Which statement does not apply to a Theory X view of workers?

answer

workers can be fulfilled by their work

question

Marketing is about all but which of the following?

answer

recruiting the best salespeople

question

Which statement cannot be applied to market orientated businesses?

answer

There is heavy spending on internal product research and development

question

Some of the advantages of on-the-job training include (1) it can be relatively cheap, (2) it can help establish relationships at work, and (3)

answer

the location is convenient

question

Which statement does not apply to an autocratic style of management?

answer

useful when working with highly skilled workers.

question

A democratic management style exists when managers

answer

trust their employees

question

Effective communication can help to motivate the workforce, except

answer

it requires time and planning from senior management

question

Market share can be described as

answer

the percentage of total sales in a market that can be attributed to a firm.

question

The theorist who focused on the psychological needs of workers because he believed that people arc motivated by more than just money is

answer

Maslow

question

BLANK is the passing of control and authority to others.

answer

Delegation

question

A marketing plan is least likely to include

answer

methods of production

question

Human resource planning is the management process of anticipating an organization's current and future needs. In light of this, anticipating these needs can be done by looking at all but which of the following areas:

answer

total annual profits of the business

question

Planning the human resource needs of an organization requires consideration of the firm's level of demand for labor. The level of demand for labor will depend on several factors. Which or the following is not one of the factors?

answer

cost of living

question

The marketing approach that is viewed as inward looking is also known as

answer

product orientation

question

Which of the following is not an objective of internal communication?

answer

to encourage more trade with customers

question

A business that has a relatively high staff turnover rate faces a problem of

answer

retention

question

Communication may fail due to any combination of reasons, except

answer

reduced costs

question

Appraisals that involve gathering information concerning the appraisee from different groups of people who work with the employee are known as

answer

360 degree appraisals

question

Which of the following is not a characteristic of the laissez-faire form of leadership?

answer

employees feel they have no control over the world

question

Maslow's hierarchy of needs has five levels. The fifth and highest level is

answer

self-actualization

question

According to Herzberg, which of the following would not be considered a motivator and could subsequently lead to potential causes of distraction?

answer

working conditions

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