question

Which statement accurately describes the relationship between listening and education?

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Proportionately, listening is the most used language skill.

question

Thinking of communication as a "cure-all" is a myth because...

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sometimes communication can create more problems than it solves.

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The classical rhetorician who noted that communication needed to be presented by "a good man speaking well" was...

answer

Quintillian.

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Becky decides to translate her feelings of anger into words and communicate them to Brent. In doing so, Becky enacts the process of...

answer

encoding.

question

Types of daycare facilities in the workplace, types of tsunamis, and types of flu vaccines are all ideas that could be addressed using which organizational (pattern)?

answer

topical pattern

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An introduction to a speech includes

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motivating your audience to listen

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According to the text, our "social self-concept" is derived from

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interpersonal relationships.

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To persuade my audience to purchase Honda Accords," is an example of

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a general purpose

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According to the International Listening Association, the process of receiving, constructing meaning from, and responding to verbal and nonverbal messages is called

answer

listening.

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GTM Corporation required all managers to attend a workshop on communication skills in the workplace. In this situation, the audience would be considered

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captive

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A culture with an individualistic orientation would tend to stress

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achievement.

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Your boss walks by you in the hall, gives you a report, and says, "I need you to have a summary of that report done ASAP." You take the report home over night, summarize it, and give it to your boss the next morning. Your boss takes the summary and complains to you, "I'm disappointed that you did not get it to me by when I told you to." This example illustrates the myth that

answer

meaning is in the words we use

question

In his assertion that "Nothing is clear in and of itself but in some context for some person," Robert Scott meant that

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in the process of communicating with others, one person's perceptions are not more accurate than that of the other.

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The principles of effective composition and speech delivery were first studied by

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the rhetoricians of ancient Greece and Rome.

question

When your teacher listens to your speeches, he or she is primarily listening for the purpose of

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evaluation.

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If you adapt your speech to the occupational and educational level of your audience, you are employing what kind of audience analysis?

answer

demographic

question

Brent has convinced himself that he is poor at math. When he registers for his required math class, he is convinced that he will earn a poor grade. As a result, he rarely studies, and receives a "D" in the class. This example most clearly demonstrates

answer

self-fulfilling prophecy.

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"You should keep the four items I have discussed in mind in order to accept the following conclusion..." This is an example of

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a transition.

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The most effective order for a presentation depends on

answer

the topic, the purpose, and the audience

question

If you introduce yourself as a mother, part-time student, or cashier at a local grocery store, you are giving some indication of your

answer

self-image.

question

According to your textbook, males and females, in terms of gender, are relatively similar. As a result, male and female psychological differences are mainly

answer

the result of cultural influences.

question

The best pattern of organization for a speech explaining how to make a wedding cake would likely be

answer

time-sequence.

question

The education of the audience is a part of the

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demographic analysis.

question

Listening and hearing are different because

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listening is active, while hearing is passive.

question

Which of the following statements about ethnocentrism is most accurate?

answer

Ethnocentrism involves assuming that our view of our own culture is superior to any other culture's view.

question

Our interpretations of different stimuli are based on

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past experiences and the opinions of others.

question

When you actively make judgments about whether or not the message you are hearing is worthwhile you are

answer

engaging in critical listening.

question

An effective specific purpose identifies

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the general purpose of the speech, the audience, and the exact topic to be covered.

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Cognitively complex individuals

answer

use "person-centered" messages.

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The grouping of stimuli that resemble one another in size, color, shape, or other characteristics is called

answer

similarity

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Which of the following would be most effective at helping you improve your communication competence?

answer

Avoid the tendency to assume too much about what we perceive

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One barrier to listening is perceiving the topic or speaker to be boring, uninteresting, or unimportant. What should we do to overcome this barrier?

answer

Consider how the information might be used

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Our self-concept is determined by

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our experiences and communication with others.

question

When presenting the main points, you should be specific, use vivid language, and

answer

show relevance.

question

According to the National Communication Association, competent listeners demonstrate the ability to

answer

understand of the process of listening.

question

Suggestions for improving your self-concept include which of the following statements?

answer

commit to improve or change

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The type of outline that provides a detailed skeleton of the speech including main points written as complete sentences is called the

answer

full-sentence outline.

question

You have grown up playing videogames. In fact, you often joke with your friends that Nintendo did more to raise you than your parents. Because of this "expertise," you decide to give a speech on the history of Nintendo to your class for your persuasive speech. Which of the following criteria for the appropriateness of a topic is not met with your proposed speech?

answer

Will the topic meet the objectives of the assignment?

question

For speaking events that occur outside of the classroom, the general purpose is usually determined by

answer

the occasion

question

Judi Brownell suggests five techniques for memorization, a vital skill for competent listening. These strategies include

answer

association, categorization, mediation, imagery, and mnemonics

question

Brent has convinced himself that he is poor at math. When he registers for his required math class, he is convinced that he will earn a poor grade. As a result, he rarely studies, and receives a "D" in the class. This example most clearly demonstrates

answer

self-fulfilling prophecy.

question

The goal of an informative speech is to

answer

share information clearly and accurately

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I perceive that Billy likes Christy because I always see Billy making an effort to sit next to Christy in class. The organizational function of perception governing my conclusion is

answer

proximity

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You are having a terrible day. You woke up late, your car did not start, once you got to school you couldn't find a parking place in time, and on the way to class you realized that you forgot the assignment on your table. You walk in the door and your teacher comments that "it is nice of you to join us." You perceive that your teacher is verbally attacking you, even though similar comments (made in jest) on other days did not seem as bad. This illustrates that ________ influences the way we interpret stimuli.

answer

psychological state

question

According to Brownell's HURIER model of effective listening, the accurate reception of sounds involves

answer

focusing attention on the speaker

question

Although communication can be considered both transactional and interactional, the prime function of the communication source/sender is to

answer

initiate the message.

question

Audience analysis includes

answer

a demographic analysis

question

During an informative speech an internal summary would go at the end of

answer

a main point

question

Which of the following most accurately reflects the percentage of individuals who experience some form of communication apprehension?

answer

95 percent

question

"Communication is a personal event" describes what type of communication?

answer

intrapersonal

question

Cassandra has watched the show Grey's Anatomy for years. When she began to date Caleb she wanted their relationship to be just like Derek and Meredith's from Grey's Anatomy. Cassandra's viewpoint illustrates the fact that differences in perception can be affected by

answer

media.

question

After receiving an email from her boyfriend stating that their relationship was over, Erin began translating the message into her own thoughts. This process is known as...

answer

decoding

question

Regarding your understanding of "facework", which of the following tactics would be the most useful?

answer

flattery

question

Which of the following is NOT a guideline for constructing a speech conclusion?

answer

Let the audience tie everything together.

question

Feedback is an essential component of the communication process because

answer

it serves as a corrective device.

question

Which of the following is a correct specific purpose statement for an informative speech on typewriters?

answer

to inform my audience of the four steps in the evolution of the standard typewriter keyboard

question

Your textbook discusses the relationship between communication and ethics. One principle discussed is that unethical communication

answer

may, in fact, constitute effective communication.

question

The conclusion of a speech should

answer

reinforce what you want your audience to remember

question

According to the text, what is at the heart of all communication?

answer

perception

question

Which sequence describes the best way to approach outlining a speech?

answer

Begin with a preliminary outline, then create a full-content outline, followed by a presentational outline.

question

Effective communication skills

answer

are learned over time through instruction and practice.

question

When you listen to rock music because you enjoy it, you are doing which of the following functions of listening?

answer

appreciation or enjoyment

question

To avoid some of the pitfalls or barriers to listening you should

answer

concentrate on the main ideas rather than the details.

question

The number of main points in your speech will depend on

answer

the complexity of the supporting materials required for each point.

question

Suggestions for improving your self-concept include which of the following statements?

answer

commit to improve or change

question

Included among the guidelines for topic selection is selecting a topic

answer

that is familiar and interesting to you.

question

To listen empathically means to

answer

understand what the other person is feeling.

question

Self-enhancement (efforts to boost your own image) and other-enhancement (efforts to boost a target person's image) are forms of

answer

impression management.

question

Effective specific purpose statements identify the topic to be covered, the audience, and

answer

whether or not the speech is informative, persuasive, or entertaining.

question

Instead of external factors influencing behavior you attribute the actions of others to being "that kind of person." This attribution reflects a(n)

answer

attribution error.

question

An important principle related to the basic elements of communication is that you

answer

are simultaneously a source and a receiver.

question

Becky decides to translate her feelings of anger into words and communicate them to Brent. In doing so, Becky enacts the process of

answer

encoding.

question

According to the text, interpersonal communication must involve

answer

dyadic communication.

question

During his telephone interview with IBM, Aaron answers a series of questions from Angela, a supervisor in the marketing department. What type of communication best describes their conversation?

answer

mediated communication

question

Judi Brownell suggests five techniques for memorization, a vital skill for competent listening. These strategies include

answer

association, categorization, mediation, imagery, and mnemonics

question

To improve your communication competency, the book suggests that you

answer

recognize that each person's frame of reference is unique.

question

Which of the following would be most effective at helping you improve your communication competence?

answer

Avoid the tendency to assume too much about what we perceive

question

Our interpretations of different stimuli are based on

answer

past experiences and the opinions of others

question

Letting the audience know what you will cover in the speech is referred to as

answer

forecasting.

question

What is most clearly wrong with the following specific purpose: "Buying a pet"?

answer

It is not precise and does not state clearly what is to be discussed.

question

Common methods of audience research include which of the following methods?

answer

survey interviews

question

Which of the following is an example of a value?

answer

Individuals should be more healthy.

question

"You should keep the four items I have discussed in mind in order to accept the following conclusion..." This is an example of

answer

a transition.

question

Beth continues to tell herself "I'm going to pass this exam . . . I'm going to pass this exam" as she prepares for her final exam in mathematics. Her expectations that eventually led to her passing her mathematics exam illustrate a(n)

answer

self-fulfilling prophecy.

question

Thinking of communication as a "cure-all" is a myth because

answer

sometimes communication can create more problems than it solves.

question

Josh and Mark take turns exchanging information about their plans for the day during their morning chat over coffee. Their conversation best demonstrates that communication is

answer

interactive

question

The most important factor that contributes to an effective speech presentation is.

answer

selecting an appropriate topic.

question

In his assertion that "Nothing is clear in and of itself but in some context for some person," Robert Scott meant that

answer

in the process of communicating with others, one person's perceptions are not more accurate than that of the other.

question

"Let me first illustrate" and "As you look at my chart" are examples of

answer

signposts.

question

According to the text, stereotyping

answer

oversimplifies and exaggerates human traits and qualities.

question

"The whole is greater than the sum of its parts" is a quotation that best illustrates the principle that communication is

answer

systemic.

question

Recent communication research on gender illustrates that in groups containing both females and males

answer

males take more turns at speaking.

question

"I don't know why I bother taking a communication class! I simply do not have the knack for communicating very well, and will never improve!" This statement best illustrates which of the following misconceptions about communication?

answer

natural ability to communicate

question

One barrier to listening is perceiving the topic or speaker to be boring, uninteresting, or unimportant. What should we do to overcome this barrier?

answer

Consider how the information might be used.

question

Which of the following statements most accurately summarizes the relationship among self-image, self-esteem, and self-concept?

answer

Self-concept consists of our self-image and self-esteem.

question

Of the following speech topics, which is most appropriate for a seven minute informative speech?

answer

pop culture fads

question

When you are having a bad day and call to tell your best friend about it, you are probably expecting your friend to use which function of listening?

answer

empathic

question

When using presentational note cards you should always remember to

answer

use abbreviations as much as possible.

question

When your teacher listens to your speeches, he or she is primarily listening for the purpose of

answer

evaluation.

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