Communicating in Business T#2 – Flashcards

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Losing control
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Not sticking to agendas and controlling negative behavior, ect.
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Allowing interruptions
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Constantly interrupting others and allowing others to do the same.
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Monopolizing meetings
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Doing most of the talking and dominating the meetings
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Chastising Participants
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Ridiculing and embarrassing participants during Meetings.
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Showing favoritism
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Allowing select individuals to dominate meetings
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Which of the following is not an appropriate nonverbal cue for meetings?
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maintain constant, direct eye contact with the speaker
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A ____________ is a gathering in which a purposeful exchange or transaction occurs among two or more people with a common interest, purpose, or problem.
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business meeting
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Which of the following is not one of the reasons for holding business meetings?
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making budget decisions
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As a general rule, if your reason(s) for holding a meeting is that the topic(s) is important, controversial, sensitive, critical, and/or complex, hold a __________.
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face-to-face meeting
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_____________ link up three or more people at three or more locations for a joint telephone conversation.
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teleconferences
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______________ have recently been added to the list of meeting methods leading to a potential improvement over conventional videoconferencing.
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Telepresence systems
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Which of the following counterproductive behaviors was presented on both the "Counterproductive Meeting Leader Behaviors" list and the "Counterproductive Meeting Participant Behaviors" list in the textbook?
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monopolizing
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Which one of the following choices regarding meeting agendas is not advised?
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wait until the start of a meeting to distribute the agenda
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Which of the following meeting agenda components is recommended as a means of helping to keep meetings on schedule?
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list of topics to be discussed
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Face-to-face business meetings are typically most effective when their length does not exceed _______ minutes and electronic meetings when their length does not exceed _______ minutes.
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90, 30
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Chinese business people expect that during meetings speaking be evenly distributed among all persons present.
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False they expect the highest ranking person to do the talking and not have anyone below them chime in
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Telepresence systems conferences and videoconferences are interchangeable terms currently used to describe electronic meeting systems meetings.
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False
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Since meeting leaders hope to stimulate creativity during meetings, they should not stifle meeting participants by requiring them to stick to an agenda.
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False meetings should always stick to an agenda
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The ending time of a meeting should not be included on an agenda because it is difficult to accurately estimate.
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False the ending time of a meeting should be included in the agenda
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Visual aids are an important aspect of effective business meetings because they hold the potential of increasing participant understanding and retention.
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True
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You are not recommended use e-mail when your message has several discussion points.
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True
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You are recommended to use e-mail when you do not desire an immediate response.
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False email isn't recommended
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You are recommended to use e-mail when privacy is important.
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False
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You are not recommended to use e-mail for long, formal reports.
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True
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You are recommended to use e-mail when your message is short and routine.
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True
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You are recommended to use e-mail for business letters.
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True
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Spamming refers to placing words, phrases, or sentences in all caps in an e-mail message.
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False its Shouting not spamming
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Shouting refers to the posting of junk mail or unsolicited posts to a large number of electronic mailing lists.
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False it's Spamming not Shouting
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Flaming refers to publicly criticizing people in e-mail using inappropriate language.
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True
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Netiquette is another term for electronic etiquette.
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True
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In persuasive strategy business letters open with an attention getter.
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True
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Determining reader desire is important in persuasive strategy business letters.
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True
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Tone is extremely important in direct strategy business letters.
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True
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Most negative-news business letters follow the indirect strategy.
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True
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You should get straight to the point in the opening sentence of the opening paragraph of a persuasive strategy business letter.
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False in a persuasive strategy the opening paragraph should gain the readers attention and develop a friendly tone
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Including alternatives in direct strategy business letters is good advice.
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False it's Alternatives should be included in indirect strategy letters
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Don't apologize in the closing paragraph of a direct strategy business letter.
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False it's in indirect strategy letters you shouldn't appologize
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It is acceptable to restate the request in the closing paragraph of a persuasive strategy business letter.
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True
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Marginal listeners hear sounds and words, but rarely their meaning and intent.
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True
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Casual listeners make no attempt at listening.
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False it's Non-Listeners not Casual Listeners
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Non-Listeners tend to listen for pleasure, recreation, amusement, and relaxation.
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False it's Casual Listeners not Non-Listeners
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Process-Style listeners tend to interrupt speakers in their quest to discuss.
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True
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Active listeners give speakers their undivided attention listening for non verbal cues and emotions as well as message content.
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True
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Results-Style listeners focus most of their energies on listening mainly for message content.
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False it's Message-Content Listeners not Results-Style Listeners
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Message-Content listeners are most interested in hearing the botttom line of a message
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False it's Results-Style Listeners not Message-Content Listeners
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Basic hearing is the listening process step referred to as Receiving
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True
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When a listener interprets the meaning of the message as the speaker intended it to be interpreted, the listening process step is Accepting.
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True
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When a listener enters into her mind all or part of a message, the listening process step is Focusing.
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False It's Storing not Focusing
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When a listener limits his attention to specific stimuli, the listening process step is Storing.
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False It's Focusing not Storing
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When a listener decodes and assigns meaning to what he or she hears, the listening process step is Interpreting.
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True
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Gesturing periodically during business presentations is considered to be a good presentation skill.
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True
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The ability and willingness to end business presentations on time is considered to be a good presentation skill.
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True
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Pausing between thoughts during a business presentation is considered to be a poor presentation skill because it leaves audience members questioning whether or not the speaker knows his/her material.
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False it's a Good presentation skill
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Ending business presentations with a summary is considered to be a good presentation skill.
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True
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Making sure your appearance is appropriate for your audience at a business presentation is considered to be a good presentation skill.
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True
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Speaking very fast before international audiences during a business presentation is considered to be a poor presentation skill.
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True
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Wearing pleasant facial expressions and smiling when appropriate during business presentations is considered to be good presentation skills.
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True
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Starting business presentations with a presentation overview is considered to be a good presentation skill.
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True
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Using a range of voice qualities during a business presentation is considered to be a good presentation skill.
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True
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Standing behind a podium the entire presentation when there is room for you to step away from it is considered to be a good presentation skill.
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False it's a Poor Presentation Skill
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Giving a business presentation from a memorized script is considered to be a good presentation skill.
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False it's a Poor Presentation Skill
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Moving around some during a business presentation, if space allows it, is considered to be a good presentation skill.
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True
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Leaning on the podium while giving a business presentation is considered to be a poor presentation skill.
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True
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Starting a business presentation on time is considered to be a good presentation skill.
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True
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Making normal eye contact with your audience during a business presentation is considered to be a good presentation skill.
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True
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Avoiding use of a microphone in large room during a business presentation is considered to be a good presentation skill.
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False it's a Poor Presentation Skill
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Using a pointer with visual aids during a business presentation is considered to be a good presentation skill.
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True
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Using a variety of font styles throughout your visual aids during a business presentation is considered to be a good presentation skill.
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False it's a Poor Presentation Skill
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If you still have a few minutes to spare before the presentation is begin, you should:
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meet and greet the audience.
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Using humor throughout the presentation has the potential:
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To Offend
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How should you react to questions you are unable to answer in the question-and-answer session of a presentation?
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Say that you will get back to them in a few days with the answer.
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Which of the following is a recommended technique for keeping your presentation within the suggested time frame?
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Determine ahead of time what information you can leave out if you are pressed for time.
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Audiences are more likely to be persuaded by ____________ than by ____________.
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a welcoming expression; forced smiles
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What should you use instead of a verbal filler during a presentation if you are struggling with what your next word should be?
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A Pause
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Which of the following visual aids should only be used with small audiences?
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Whiteboards and Flip Charts
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When webcasting, which is a new medium in the field of presentations, it is suggested that you:
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lean forward 20 degrees toward the camera.
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There is no set length for podcasts; some last only 5 minutes, whereas others might be an hour long. The length depends on __________ and ________.
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the podcaster; the subject matter
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When conducting a team question-and-answer session:
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you should be prepared to answer any question asked of your team.
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Business audiences prefer speakers read from written scripts because doing so projects a professional image.
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False
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When giving a presentation, if you do not know what to do with your hands it is suggested that you put them in your coat, skirt, or pants pockets.
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False
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Speakers who exhibit distracting nonverbal behaviors, such as fiddling with pens and/or jewelry during presentations, are typically aware of their actions because they noticed such behaviors when they were practicing.
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False
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Presentations to foreign audiences should be friendly and casual.
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False they should be Formal unless directed otherwise
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When presenting to international audiences, you are encouraged to speak at a faster rate than you normally would as a means of impressing them.
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False one should slow down their speech
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