Communicating in Business in the 21st century – Flashcards
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What three trends have had the greatest impact on increased global business in the past few years?
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1. Privatization of companies formerly owned by governments 2. falling borders 3. growing sophistication of information technology.
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Culture as Hellriegel, slocum, and Woodman define it..
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the pattern of living, thinking, and believing that is developed and transmitted by a group of human beings, consciously or unconsciously, to the subsequent generations.
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Culture
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a complex of language, customs, behavior, and arts that express the identity of a people.
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Low-context cultures derive meaning primarily from....
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spoken and written word germany switzerland
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High-context cultures derive meaning primarily from...
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nonverbal and situational cues greece and spain
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What are the 4 characteristics of Low-context and High context cultures?
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1. Initial Interaction 2. what participants value 3. how agreement is reached 4. Negotiation preferences
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What are the top 5 spoken languages?
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1. Mandarine 2. English 3. Hinduism 4. Russian 5. Spanish
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What is the preferred medium for FORMAL internal and external written messages addressing non-routine matters?
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Business letters
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How long should a cover letter be?
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1-2 pages, try to avoid more than 1
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Reader-centered approach
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develop business letters in ways that make readers feel that their needs and interest are important.
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What are the three letter writing strategies?
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1. good and neutral - newsletters 2. negative - newsletters 3. Persuasive letters
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What are the three main appeal categories
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1. Direct Gain 2. Prestige 3. Altruism
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Direct Gain
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appeals to direct gains that can be realized from doing what is asked
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Presitge
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appeal centers on the reader's enhanced prestige that will result from doing what is asked
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Altruism
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appeal to the good feelings one gets from doing a good deed for another
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What is Maslow's hierarchy of needs, from top to bottom.
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Self-actualization esteem social safety and security physiological
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How is email used in US organizations?
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for short, informal messages regarding routine matters
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Email Mistakes
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-Ignoring basic writing rules -messages that are too concise to be clear -using too many acronyms and abbreviations -being to conversational for some readers ignoring email etiquette rules -being overly aggressive or even hostile -copying those who shouldn't be bothered -forgetting that some will not open attachments
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Four downsides of e-mail carelessness
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- clarity problems resulting in miscommunication (too little details; unclear abbreviations) -frustration -morale problems resulting from inconsiderate tone and/or overly aggressive tone -writer image problems resulting from careless writing style
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What are 2 reasons you should improve your business presentation skills?
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- Presentation skills are one of the top three most-valued communication skill sets in US business - many business recruiters test applicants presentation skills during the recruiting process
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Where are some places you'll give presentations?
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-at work; meetings, stand-alone invited presentations. -work related outside your workplace; clients workplace, public functions, trade shows -personal interest groups; schools, church, service clubs -professional growth events
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How many languages are there?
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6912
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Some verbal & writing suggestions for intercultural communication
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-avoid using slang -pause more frequently -avoid mumbling -use humor cautiously -control accents -invite feedback and questions
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What % of US companies monitor employees email and other internet activity?
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90%
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What % of US companies report related firings?
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55%
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what are the 4 main reasons individuals use tech in inappropriate settings?
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1. unaware they are distracting others 2. believe they are not being observed 3. knowingly rude 4. Addiction
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How many of the US college graduates are either unemployed or underemployed?
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about half
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What are 4 ways white collar job hunters can improve their odds?
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-network actively -do one or more internships -joining professional associations and graternities -be careful what you post online
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What are the 7 job search process steps?
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1. make right career choices 2. locating job prospects 3. research the job or organization 4. write persuasive cover letters 5. Develop effective resumes 6. interviewing convincingly 7. developing follow-up correspondence
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What are 4 values and personal qualities business recruiters look for?
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honesty adaptability self-motivating multicultural sensitivity
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Audiences often form first impressions of presenter before presentations begin based on the following 4 things.
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-the walk -facial expressions -eye contact -appearance
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The following three presentation skill sets hold the greatest potential for making speakers dynamic and persuasive
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-facial expressions -gestures -voice qualities
