question

What is the difference between hearing and listening?

answer

Hearing is when your ears pick up sound waves being transmitted, Listening is making sense of what you heard.

question

name at least four problem caused by ineffective listening in business

answer

Equipment breaks from improper use, productivity declines, profits sag, sales are lost, feelings are hurt, morale is lowered, rumors get started, and health is harmed.

question

Why should a listener avoid faking attention?

answer

You might miss a lot of important information or risk embarrassment and ridicule when asked a question or to comment on what was just said.

question

What is the difference between listening to easy material and listening to complex material?

answer

Listening to light material only requires a modest amount of mental effort, while listening effectively to difficult material requires work. People tend to drift away when a speaker starts to talk about unfamiliar or difficult material.

question

list at least two ways in which you can prepare yourself physically and intellectually to listen to a speech

answer

Physically: get lots of sleep, exercise if necessary Intellectually: Do research/ background reading

question

the text lists four types of distractions: auditory, visual, physical, and mental. Give 2 examples of each.

answer

Auditory: People coughing/whispering, noisy air conditioner, loud music from adjacent room Visual:Comments on the board from a previous meeting, nearby listener who is intriguing to look at, appealing magazine on desk/table Physical: Headache, stuffy nose, a seat that is too hard, a room that is too hot or cold. Mental: Daydreams, worries, and preoccupations

question

What two speech elements should a listener examine analytically?

answer

Main Ideas and support materials

question

list three advantages of taking notes during a speech.

answer

To keep record, sharpens ability to listen analytically, keep your attention

question

When you are a listener, how can you encourage the speaker?

answer

Giving your full attention, taking notes, slightly leaning forward, looking directly at the speaker, letting your face show interest, nodding/smiling in agreement.

question

When you evaluate a speech, how should you handle both the positive and the negative aspects that you observe?

answer

Find the value in EVERY speech. (listen and learn from the positive ones, learn what not to do from the negative ones)

question

When a speaker is enthusiastic about his or her ideas, how do listeners usually react?

answer

They will likely feed off your enthusiasm and become enthusiastic also.

question

how does brainstorming work?

answer

Write down whatever pops into your head without censoring or evaluating and don't discard anything until you have selected a topic

question

What are the characteristics of speeches that listeners find boring?

answer

Things that are too obvious, non enthusiastic speaker, and speeches with no personal enrichment

question

list 3 general purposes for speeches.

answer

To Inform, Persuade, and Entertain

question

Are jokes required for an entertaining speech? Explain your answer.

answer

No, you can use other ways to divert your audience such as stories, anecdotes, quotations, examples, and descriptions.

question

List the six criteria discussed in this chapter for writing a specific purpose statement.

answer

Begin with an Infinitive, include a reference to your audience, one major idea, make your statement as precise as possible, make sure you can achieve your goal in the time allotted, don't be too technical.

question

What is the central idea of a speech?

answer

The key concept of a speech

question

What is the difference between the specific purpose and the central idea?

answer

The specific purpose is the GOAL of the speech, while the central idea is the main concept

question

Give an example of an infinitive.

answer

Any Verb that begins with "to" ie: to write, to draw, to run

question

What are hidden purposes, and how should you handle them?

answer

Unstated goals within the speech. We should eliminate ulterior purposes that make us insensitive to our listeners needs.

question

Why is an outline recommended for all speeches?

answer

It is a streamline way to organize materials and shows connections between ideas.

question

What is a topic outline?

answer

Expresses ideas in key words and phrases

question

What are the advantages of using complete sentences in an outline?

answer

More clarity/definition and other people can use it.

question

What are the parts of an outline?

answer

Title, purpose/central idea, intro/conclusion, body, transitions, bibliography, visual aids

question

The text says that the title of an outline should not be spoken in the speech. Why then, should you have one?

answer

To give you experience in title writing and give people a catchy reason to listen to you.

question

Why should each subdivision of an outline have at least two parts?

answer

You can subdivide into only one part.

question

What are the advantages of using cards for speaking notes?

answer

Helps you find points easily and gives you the ability to look up at your audience.

question

What are the disadvantages of using a full sheet of paper for speaking notes?

answer

-A full sheet of paper has too much information and too many notes can be confusing. -It can also roll up and/or rustle. -It's hard to make corrections.

question

You are advised to "revise for continuity." What does this mean?

answer

To make sure your speech is not clumsy or awkward but has a graceful flow.

question

What are the advantages of using visual aids as prompts?

answer

You can be more confident and you can walk around more.

question

Why would an informative speech on a difficult, highly technical subject usually be inappropriate for an after dinner audience?

answer

People who have just eaten want to sit back, relax, and talk, not work hard mentally.

question

In what situation is self-deprecating humor inadvisable?

answer

Impromptu speeches

question

List 3 guidelines for the speech of acceptance

answer

1)Thank those who played a part in helping you achieve your honor, Thank the organization giving the award and recognize the work they are doing, be brief

question

What is the function of the speech of tribute?

answer

Praises or celebrates a group, institution, or event. It conveys gratitude, respect or admiration.

question

What are the risks that a speaker takes when telling a joke?

answer

They don't usually tie into the speech smoothly, few speakers can tell jokes well, it might bomb with a large audience, the audience may have heard it already, and listeners may not be in a receptive mood.

question

If you are asked to introduce a speaker, why should you coordinate your remarks beforehand with those of the speaker?

answer

So you steal their thunder or say things that they were planning to say .

question

When introducing a speaker, some introducers use the speaker's first name, others use the last name. What advice does the text give on this issue?

answer

Ask what they want you to use.

question

In which kind of special occasion speech does the speaker often withhold an honoree's name until the last sentence?

answer

A speech of presentation

question

What should be the focus of a eulogy?

answer

The significance of the persons life and deeds not a biography

question

What is the main difference between an inspirational speech and a persuasive speech?

answer

In an inspirational speech an emotional response is your only goal.

question

What are the disadvantages of impromptu, manuscript, and memorized speeches?

answer

-Memorized speeches take a long time to memorize, if you forget it is hard to get back on track, and you sound remote and lifeless -Manuscript speakers lose excitement and often forget to look at the audience -Impromptu speeches are stressful

question

What ingredient is essential for the success of an extemporaneous speech?

answer

You must spend a lot of time preparing an outline and rehearsing

question

Why is it a serious mistake to speak too rapidly at the beginning of a speech?

answer

Because the audience can get lost and confused

question

What are the characteristics of good eye contact?

answer

95% eye contact, preparedness

question

What can speakers do with their hands to make sure that they are free for gesturing?

answer

don't grip the lectern, don't clutch notes with both hands, don't stuff both hands in your pocket

question

Why should a speech be learned and practiced point by point, instead of word for word?

answer

Because you don't want to memorize the speech, the words will be a little different every time but will have the same message

question

What form of visual aids can cause you to lose eye contact with your audience?

answer

notes and handouts

question

How many times should a speaker practice going through the entire speech?

answer

at least four times

question

How should you handle a listener who casts doubt on some of your facts and figures?

answer

Don't be defensive, and If the listener's point seems to have merit, say so.

question

if there is a discrepancy between your words and your nonverbal behavior, which will the audience believe?

answer

Non-verbal behavior.

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