question

Collective bargaining occurs between which of the following?

answer

Unions and employers

question

Among the following steps involved in a decision-making process, which would be the final step?

answer

Establish an evaluation and control system

question

The first phase of a company training program generally focuses on which of the following?

answer

Needs assessment

question

Which of the following is an example of an intrinsic reward?

answer

Personal Development

question

Which of the following landmark legal cases helped lay a foundation for racial and ethnic diversity in the workforce?

answer

Brown v. Board of Education

question

If a plant manager is told to produce 10,000 units each day, this would be an example of what kind of goal? I. Strategic II. Tactical III. Operational

answer

III only

question

Which of the following would be most useful to a purchasing manager in determining which office machine will pay for itself most quickly?

answer

Payback analysis

question

Which school of management focuses on the single best way to perform and manage tasks?

answer

Classical

question

Who is known as the "father of scientific management"?

answer

Frederick Taylor

question

Bureaucracies are NOT characterized by

answer

prompt decision-making

question

Which of the following refers to the idea that subjects of an experiment alter their behavior in response to the fact that they are being studied?

answer

Hawthorne effect

question

A wide span of managerial control is advisable in which of the following situations?

answer

The organization has established operating procedures.

question

Henri Fayol is responsible for developing the

answer

14 principles of management

question

Product development refers to which of the following? I. Creation of new products II. Improvement of existing products III. Alteration of old products

answer

I, II, and III

question

When two parties agree to work in a cooperative manner to resolve a labor dispute, it is called a(n)

answer

negotiation

question

Which of the following statements is true about an informal organization?

answer

It emphasizes personal relationships.

question

A company that is the first to bring the latest trendy garments to the marketplace is most likely to have what kind of structure?

answer

Organic

question

According to Frederick Herzberg's two-factor theory, which of the following would be a hygiene factor?

answer

Job security

question

Which of the following industries is part of a dynamic environment?

answer

Electronics

question

Which of the following is a benefit of a functional structure?

answer

There is increased productivity.

question

Which of the following statements about flexible scheduling is NOT true?

answer

Employees can make up their weekly schedules as they go along.

question

Which of the following is an example of change in a university's internal environment?

answer

Raising admissions standards

question

According to Abraham Maslow's hierarchy of needs theory, which of the following would be most likely to satisfy an employee's esteem need?

answer

A promotion

question

All of the following are valid factors in determining the suitability of a candidate for an entry-level job EXCEPT requiring

answer

a specific gender

question

Which of the following is the first step in problem solving?

answer

Define the problem

question

A factory employee performing a single assembly-line task on a repeated basis is an example of

answer

work specialization

question

A transactional leader may guide her subordinates by I. offering rewards for actions aligned with goals II. punishing undesirable behaviors III. constantly shifting standards

answer

I and II only.

question

A mechanistic structure would be LEAST likely to have which of the following characteristics?

answer

Decentralized control

question

Which of the following refers to an individual who promotes the development of an innovative product within an organization?

answer

Product champion

question

An e-business that charges customers an ongoing fee at regular intervals for unlimited access to products or services is following which type of model?

answer

Subscription model

question

Which of the following refers to a code of organizational conduct that reflects the overall values and principles of a business?

answer

Ethics

question

Which of the following terms is also known as horizontal job loading?

answer

Job enlargement

question

Which of the following would show an organization's assets at any given point in time?

answer

Balance sheet

question

Which of the following ensures protection for corporate whistle-blowers?

answer

Sarbanes-Oxley Act

question

The NAFTA regional trading bloc is composed of which of the following?

answer

Canada, Mexico, and the United States

question

According to the Total Quality Management definition of a customer, who among the following would be considered a customer of a dress manufacturer?

answer

Salesperson selling the dress

question

The average manager spends the majority of his or her time engaged in which of the following activities?

answer

Communication

question

The ability to garner the respect and cooperation of employees to achieve an organization's goals is known as

answer

leadership

question

The kind of power that is invested by employees in a leader whom they admire and wish to emulate is known as

answer

referent

question

A multinational company is concerned that its slogan will not deliver the proper message to customers in a foreign market. Their concern is about which of the following environments?

answer

Social and cultural

question

Managers who possess the leadership traits of being ambitious and perseverant self-starters are said to have

answer

initiative

question

The first management position to which most employees will be promoted is that of a(n)

answer

supervisor

question

Which of the following statements is NOT true about conflicts in the workplace?

answer

They must result in a win-lose situation.

question

Which of the following statements about the Hawthorne studies is true?

answer

The Hawthorne studies demonstrated that an increase in productivity is a direct result of a worker-friendly supervisory system.

question

According to Henry Mintzberg, managerial roles fall into which of the following three categories?

answer

Informational, interpersonal, and decisional

question

The ability of a system to total more than the sum of its parts is known as

answer

synergy

question

Which of the following do organizations implement so that employees will maintain a certain level of quality in their work?

answer

Standards

question

When organizations mandate that managers adhere to company policy when making decisions, the result is that

answer

Decisions are more consistent from manager to manager

question

Companies that wish to compete as world-class organizations should acquire which of the following as a demonstration of their maintenance of a high level of quality?

answer

ISO 9000 Certification

question

TQM (Total Quality Management) requires a shift in approach toward control from

answer

bureaucratic to decentralized

question

In a dynamic, fast-paced environment, the most efficient way of bringing about improvement in quality would be through

answer

reengineering

question

An effective goal should NOT

answer

be very difficult to achieve

question

The obligation that an employee assumes when accepting an assigned task is known as a(n)

answer

responsibility

question

Organizational authority can be delegated from I. manager to manager II. employee to manager III. manager to employee

answer

I and III only

question

A group of people who work together cooperatively in an effort to achieve a common organizational objective is known as a

answer

team

question

Which of the following goals is most likely to produce the desired results?

answer

Increase sales capacity by 6% while maintaining current staffing levels.

question

Which of the following is a characteristic of a functional team?

answer

It is composed of employees from a number of hierarchical levels.

question

Which of the following statements would a Machiavellian manager most likely make?

answer

"The ends justify the means."

question

Which of the following statements about exportation is true?

answer

An exporter sells its products to a foreign broker.

question

Before a British motor vehicle company can sell its cars with right-side steering to an American partner company, it changes the side of the steering wheel in the car. This partnership is an example of a(n)

answer

joint venture

question

Which of the following refers to an individual who exposes corporate misconduct?

answer

Whistle-blower

question

Which of the following value dimensions emphasizes an institutional or group focus?

answer

Collectivism

question

The package that includes an employee's salary and benefits is known as

answer

compensation

question

A written explanation of the tasks that constitute a job and the way in which these tasks should be performed is known as a

answer

job description

question

A formal performance review should be conducted

answer

annually or biannually

question

Which of the following are advantages of promoting an employee from within? I. It saves on recruitment costs. II. The employee is already familiar with company policy. III. It brings in fresh talent and new ideas

answer

I and II only

question

If a soft drink company is always the first to distribute the latest variety of soda it employs a

answer

differentiation strategy

question

Margo enjoys working in a team environment. If she structures all of her departmental projects as team-based endeavors, what error of perception is she exhibiting?

answer

Projection

question

When a manager delegates tasks to her subordinates, it is an example of

answer

downward communication

question

The physical support system for the economic activities of a country is known as its

answer

infrastructure

question

Mary Parker Follett emphasized all of the following EXCEPT

answer

command-style hierarchies

question

Which of the following is NOT a characteristic of a high-performance team?

answer

Roles and responsibilities are flexible.

question

Which of the following is a result of employees becoming empowered?

answer

Management becomes more decentralized.

question

All of the following are examples of a performance outcome EXCEPT

answer

employee satisfaction level

question

Which of the following strategies for managing conflict involves playing down differences among parties?

answer

Smoothing

question

Which of the five basic managerial functions is most likely to involve the human resources department?

answer

Staffing

question

What is the major difference between job enlargement and job enrichment?

answer

Only job enrichment provides the employee with increased authority and responsibility.

question

A work schedule is a tool that can help to ensure that

answer

work is completed by a certain point in time

question

Which of the following statements about e-mail and the work environment is true?

answer

Business e-mails should be concise.

question

Human resources activities include all of the following EXCEPT

answer

disciplining employees

question

A small, independent in-house network that allows a group of on-site employees to have access to the same project is known as a(n)

answer

LAN

question

Which of the following is NOT a reason why a company would consider outsourcing some of its work?

answer

It does not want to lay off any employees.

question

Which of the following statements about employees in an organization is LEAST often true?

answer

Employees are only concerned with their wages.

question

In order to be legal, a skills test administered to a job candidate must

answer

only assess skills that pertain to the job in question

question

When an employee has two or more supervisors to whom she is directly accountable, there is a problem with her organization's

answer

unity of command

question

Which of the following is NOT one of the basic principles of TQM (Total Quality Management)?

answer

Focus on only a few functional areas of the organization

question

A plant manager begins using robots on the assembly line. The initiation of robotics represents what kind of change?

answer

Process-oriented

question

The stage in an organization's change process that involves an awareness of the need for a change and the obstacles that will be involved is known as

answer

unfreezing

question

In any organization, a force of change directed toward solving a problem is known as a

answer

driver

question

According to the Blake-Mouton managerial grid model, the impoverished leadership style is characterized by

answer

low-level concern with people and low-level concern with production

question

Which of the following is NOT typically the responsibility of a supervisor?

answer

Devising long-term strategic plans for the department

question

A plan to make major changes to the processes and culture of an entire organization is known as

answer

organizational development

question

According to Larry Greiner's organizational development theory, which of the following is NOT one of the stages of growth?

answer

Selection

question

An inherent problem with functional authority is that it can defy

answer

unity of command

question

Which of the following types of business would mostly likely utilize small-batch production?

answer

Print shop

question

The list of steps that an employee must follow in completing an assigned task is known as

answer

procedure

question

Upon what types of power does a transactional leader mostly rely?

answer

Coercive and reward

question

The Program Evaluation and Review Technique (PERT) process identifies the set of dependent tasks that together take the longest time to complete as the

answer

critical path

question

At a certain organization, low-level managers create budgets that are then passed along to higher levels of management for approval and adjustment. This arrangement is an example of

answer

bottom-up budgeting

question

If an employee receives additional financial compensation beyond a salary, it is called a

answer

bonus

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