CHP 10 Managing Project Communications QUIZ – Flashcards

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question
You are the project manager of the BlueSky Network Upgrade Project. You have 15 project team members and you're speaking with them about the importance of communication. You show them the communication model and give examples of each of the components of the model. One of the project team members asks for an example of noise. Of the following, which one is an example of noise?
answer
Distance *Noise is anything that interferes with the transmission and understanding of the message. Distance is an example of noise
question
You are the project manager for the JHG Project. Management has requested that you create a document detailing what information will be expected from stakeholders and to whom that information will be disseminated. Management is asking for which one of the following?
answer
The communications management plan
question
Which of the following will help you, the project manager, complete the needed communications management plan by identifying the stakeholders' communication needs?
answer
Lessons learned from previous similar projects *Lessons learned and historical information from a previous project are ideal inputs to communications planning.
question
You are the project manager for the JGI Project. You have 32 stakeholders on this project. How many communication channels do you have?
answer
496
question
You are the project manager for the KLN Project. You had 19 stakeholders on this project and have added three team members to the project. How many more communication channels do you have now compared with before?
answer
60 ****This is a tough question, but typical of the CAPM and PMP exams. The question asks how many more communication channels exist. You'll have to calculate the new value, which is 231, and then subtract the original value, which is 171, for a total of 60 new channels.
question
A memo has been sent to you, the project manager, the project team members, and the project customers from the project sponsorIn this instance, who is the sender?
answer
The project sponsor
question
Beth is a project manager for her organization and she is working with the stakeholders to develop a communications management plan. She wants to acknowledge the assumptions and constraints in the project. Which one of the following is an example of a project communication constraint?
answer
Team members in different geographical locales
question
Project managers can present project information in many different ways. Which one of the following is not a method a project manager can use to present project performance?
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RACI charts *RACI charts do not show project performance, but instead accountability of the resources involved in the project
question
There are many terms that you'll need to know for your PMI examination that deal with project communications. Of the following, which term describes the pitch and tone of an individual's voice?
answer
Paralingual
question
You are the project manager of the KMH Project. This project is slated to last eight years. You have just calculated EVM and have a cost variance (CV) of -$3,500, which is outside of the acceptable thresholds for your project. What type of report is needed for management?
answer
Exception report
question
You are presenting your project performance to your key stakeholders. Several of the stakeholders are receiving phone calls during your presentation, and this is distracting people from your message. This is an example of what?
answer
noise
question
You are the project manager for the OOK Project. You will be hosting project meetings every week. Of the following, which one is not a valid rule for project meetings?
answer
Allow project meetings to last as long as needed.
question
What percentage of a message is sent through nonverbal communications, such as facial expressions, hand gestures, and body language?
answer
Greater than 50 percent
question
Gary is the project manager of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. In particular, Gary doesn't understand the concept, purpose, and timing of the lessons learned documentation. He asks for your help. When does lessons learned identification take place?
answer
Throughout the project life cycle
question
Gary is the project manager of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. He now has a good understanding of the lessons learned purpose, but he's still confused about why you've recommended that the project team participate in the lessons learned documentation, too. Why should a project team complete lessons learned documentation?
answer
To help future project teams complete their projects more accurately
question
You are the project manager for the PMU Project. Your project has 13 members. You have been informed that next week your project will receive the seven additional members you requested. How many channels of communication will you have next week?
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190
question
Performance reporting should generally provide information on all of the following except for which one?
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Labor issues
question
Performance reporting should generally provide information on
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- Scope - Qulaity - Schedule
question
You are the project manager of a project that will last 18 months and includes three different countries. As part of your communications management plan you've scheduled face-to-face meetings with the project team and you're utilizing web conferencing software for the virtual team. Based on this information, the process of sending information from the project manager to the project team is called what?
answer
Transmitting
question
George is the project manager of the 7YH Project. In this project, George considers the relationship between himself and the customer to be of utmost importance. Which one of the following is a valid reason for George's belief in the importance of this relationship?
answer
The communication between the customer and George can convey the project objectives more clearly than can the language in the project contract.
question
You are the project manager for your company and you're working with the project team to develop the project's communication management plan. The project team is confused about some of the communication terms. Basically, they want to know how communication actually happens and how you can prove the communication was effective. Which one of the following means that communications occur?
answer
The transfer of knowledge
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