Chapter 6: Relationship Stages and Conflict Resolution – Flashcards
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complex
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FTS: Interpersonal communication becomes more ______ as a relationship matures.
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first relationship stage; where you meet someone for the first time
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DEF: contact
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second relationship stage; continue to get to know another person
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DEF: involvement
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third relationship stage; either romantic or friendship; commit to each other in different ways depending on their circumstances
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DEF: intimacy
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fourth relationship stage; if one gives up, it is next to impossible to save the relationship even if the other partner wants to save it
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DEF: deterioration
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whenever we feel dissatisfied with a relationship
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DEF: intrapersonal dissatisfaction
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when personal dissatisfactions affect both parties
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DEF: interpersonal dissatisfaction
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first option of the fifth relationship stage; intrapersonal (adjust your expectations) or interpersonal (both work to resolve the problem)
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DEF: repair
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second option of the fifth relationship stage; a conscious choice where you move away from each other physically and emotionally
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DEF: dissolution
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enable communicators to embrace their responsibility in the exchange and to state their personal needs clearly in a nonaccusatory manner rather than to accuse someone else of wrongdoing
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DEF: "I" messages
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occurs any time there is a disagreement between two or more people
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DEF: conflict
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we tend to use the style we're most comfortable with, not necessarily the one best suited for the situation
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FTS: conflict-resolution styles
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style of conflict-resolution; when it is important to "win" the conflict at all costs; when you truly believe in something
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DEF: competing
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when a person must be right no matter what, and they railroad you into doing or believing as they do
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DEF: bullying
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style of conflict-resolution; when people walk away from conflict; whenever there is any threat of physical or verbal abuse
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DEF: avoiding
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first subset of avoidance; (1) no opinion on topic or no vital interest in the outcome; (2) truly afraid of conflict
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DEF: withdraw
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second subset of avoidance; when someone is too upset to continue the conflict at that moment
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DEF: delay
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style of conflict-resolution; when people give in to someone else to promote harmony in the relationship; do not use if you have an opinion
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DEF: accommodating
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style of conflict-resolution; when both people give in slightly
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DEF: compromising
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style of conflict-resolution; when people work through the problem-solving process to come to the best solution for each of them
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DEF: collaborating
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define the problem
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FTS: first step in collaboration process
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explore the facts
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FTS: second step in collaboration process
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brainstorm for possible solutions
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FTS: third step in collaboration process
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set criteria to determine the best solution
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FTS: fourth step in collaboration process
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evaluate and select a solution
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FTS: fifth step in collaboration process
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test the solution to see whether it will work
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FTS: sixth step in collaboration process
