Chapter 5: Business Communication: Creating and Delivering Messages that Matter

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communication
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The transmission of information between a sender and a recipient
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noise
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Any interference that causes the message you wend to be different from the message your audience understands.
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communication barriers
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Obstacles to effective communication typically defined in terms of physical, language, body language, cultural, perceptual, and organizational barriers.
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intercultural communication
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Communication among people with differing cultural backgrounds.
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nonverbal communication
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Communication that does not use words. Common forms of nonverbal communication include gestures, posture, facial expressions, tone of voice, and eye contact.
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active listening
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Attentive listening that occurs when the listener focuses his or her complete attention on the speaker.
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communication channels
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The various ways in which a message can be sent, ranging from one-on-one, in-person meetings to internet message boards.
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bias
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A preconception about members of a particular group.
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active voice
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Sentence construction in which the subject performs the action expressed by the verb. The active voice works better for the vast majority of business communication. (My sister wrote the paper)
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passive voice
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Sentence construction in which the subject does not do the action expressed by the verb; rather the subject is acted upon. The passive voice tends to be less effective for business communication.
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dynamic delivery
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Vibrant, compelling presentation delivery style that grabs and holds the attention of the audience.

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