Chapter 3 MIS

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Which of the following factors determines the structure, features, and functions of the information system used in a company?
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the competitive strategy
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Porter’s five forces model is used to asses
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industry structure
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According to Porter’s five forces model, which of the following firms would be least affected by the threat of substitues
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a firm that sells the only drug for a disease
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According to Porter’s five forces model, which of the following firms would be least affected by the threat of substitutes?
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Southwest Airline’s services
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In which of the following situations would the bargaining power of suppliers be highest?
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a single vendor providing raw materials to many department stores
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In which of the following would rivalry be considered as a weak force affecting the market?
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military services
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A new drug that has shown promise in curing lung cancer has been discovered by a famous chemical laboratory. This is the only drug effective for treatment of the disease, The laboratory obtains a patent for the product and decides to sell it. This situation is characterized by
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low threat of substation
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A group of grain farmers in a surplus year will have reduced
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bargaining power
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Barfing power of customers is likely to be the highest for markets involving
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industrial products
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The automobile industry is characterized by many manufacturers and intense competition among them.
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high levels of rivalry
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ABC Motors is the largest manufacture of cars. The company purchases raw materials from many small-sized sellers across the globe. In this case, ABC Motors
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high bargaining power over its suppliers
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N-joi Ice Cream facing competition to their flagship brand of black currant ice cream the competitor began offering three varieties of black currant ice cream N-joi decided to the counter the threat introducing five new varieties of ice-cream s. Which competitive strategy is N-joi implementing?
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product differentiation
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An automobile company decides to improve the quality of all its products and bring more variety into its product line. the company has decided to adopt
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industry-wide differentiation
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focus differentiation occurs when
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a better product is provided within an industry segment
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focused cost leadership is observed when a product has the lowest cost
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within an industry segment
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the difference between the value that an activity generates and the cost of the activity is called the___
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margin
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Porter defined value as the____
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amount of money that a customer is willing to pay for an offer
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identify the activity in the value chain that involves receiving, storing, and disseminating inputs to the product
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inbound logistics
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a retail marketing company sells such products and consumer product. the company procures material from farmers and local producers. This process of obtaining the impute needed for business is called
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inbound logistics
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Which of the following value chain activities involves transforming raw materials into a finished products or services?
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operations
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Which of the following value chain activities involves collecting, storying, and physically distributing the product or buyers
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outbound logistics
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which of the following value chain activities involves inducting buyers to get a product and providing a mean for them to do so?
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sales and marketing
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Which of the following value chain activities involves assisting users to handle the product after sale, thus maintain and enhancing the products value?
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customer service
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Which of the following is a primary activity in the value chain?
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receiving and disseminating inputs to the product
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Mae manages delivery at a custom-kitchen outlet. working with her customers specifications she contacts gem cabinets and places an order for a full motion wall mount which of the following primary activities is Mae performing here?
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inbound logistics
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Lynn the manager of a transportation company is going throughout this week’s delivery schedule. she calls her team and assigns territories for each executive. She contacts the fleet supervisor to arrange trucks for transportation. which activity of the value chain is lynn execution
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outbound logistics
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The net results of the difference between the total value added and the total cost incur is the ____ of the value chain
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total margin
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which of the following is a support activity in the value chain
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setting up contractual arrangements for procurement
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which of the following is considered a support activity in the value chain of a business?
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contract negotiation
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According to Porter model of business activities, interactions across value activities are called
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linkages
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Which of the following statement is consistent with the central idea of business process design
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organization should create new business processes rather than improving existing systems.
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___ argues that firms should create new more efficient business processes that integrate that activities of all the departments involved in a value chain
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business process design
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an ___ is a network of activities that generate value by the transforming inputs into outputs.
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Business process
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the cost of the business process is the sum of the cost of the inputs and the ___.
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cost of activities
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an ___ is a collection of something such as data and raw materials
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repository
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A database is an example of an
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repository
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In a manufacturing business the ___ process transforms finished good into cash
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sales
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Which of the following is a part of the materials ordering process
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inbound logistics
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Which of the following statements is true of business process designs
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most process designs require people to work in new ways
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RAC associates is a care rental company the company rents cars to customers in the united states the company use control and procedures to prevent care theft such procedures are examples of
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supporting business processes
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Redart is a premium freight provider in the united states the company offers premium shipment services to its customers the company ships faster than its competitors and uses tamperproof containers to ship products redact company distinguishes itself from competitors by
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providing an enhanced product
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which of the following principles of competitive advantages is associated with product implementations
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differentiating service offerings
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Which of the following principle of competitive advantage is related to process implementations
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locking in suppliers
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Huen software an application provider to the gaming industry decided to increase its portfolio by developing 3-D graphics supports games from the mobile gaming industry by doing this which competitive stately is Huen software implementing
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product differentiation
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Power cruise a holiday cruise firm recently offers its existing customers an extension of six months to their membership with out any additional charge by doing this which competitive strategy did the power cruise implement
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locking in of customers
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An organization wants to achieve competitive advantage through process implementations which of the following actions would help them do that
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establishing alliances
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Synapz a manufacturer of office automation products recently received a patent for an advanced therapeutic ergonomics technology, by doing this synapz has
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created entry barriers
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Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high
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switch cost
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july networks provides digital television services across the country. THey have a cutting edge technology that provides high resolution visuals customers are require to pay up front fee to cover the first two years of the subscription when registering with july network by doing this which competitive strategy id july networks
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locking in customers
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a large software manufacturer attempts to lock in customer by making it difficult for customers to change to another product identify the strategy used here.
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switching cost strategy
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organization can lock in suppliers by making it difficult to switch to another organization or by
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making it easy to work with the organization
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a group of manufacturing organization purchases raw materials collectively to obtain better deals. this is an example of obtaining competitive advantage by ____
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establishing alliances
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an organization implements an information system to optimize its supply chain the system helps the organization reduce wastage’s to the organization =. Here, the information system helped the organization achieve competitive advantage by ____
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reducing cost
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A digital divide exist between
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those who have internet access and those who don’t

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