Chapter 13 Supply Chain Management – Flashcards

the connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function

a management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value. An example in the Supply Chain is the Supply Chain agility.

an operational strategy focused on inducing inventory velocity and operational flexibility simultaneously in the supply chain.

a key principle of the supply chain management that has multiple firms and their functional areas of work together can perform tasks as a single, unified system rather than as several individual companies or business units that act in isolation.

Supply Chain Integration when multiple firms or business functions in a supply chain coordinate their activities and processes so that they are seamlessly linked to one another in an effort to satisfy the customer. Demand-Supply Integration (DSI) a supply chain operational philosophy focused on integrating the supply management and the demand generating functions of an organization.

Business Processes Bundles of interconnected activities that stretch across firms in the supply chain. the steps are 1. Customer relationship management 2. Customer service management 3. Demand management 4. order fulfillment 5. Manufacturing flow management 6. Supplier relationship management 7. Product development and commercialization 8. Returns management

Customer Relationship Management (CRM) Process allows companies to prioritize their marketing focus on different customer groups according to their long-term value to the company or supply chain. Examples: ContactxCRM Suite Dblink CRM & ERP EasyDirector GoldMine 6.7 Standard Edition Marketcircle Daylite PixelGigs Franklincovey Planplus Online Sage ACT! Pro Small Business Complete Microsoft Dynamics CRM

Customer Service Management Process presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced.

seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand-related plans of action prior to actual customer purchasing behavior.

A Order Fulfillment is a highly integrated process, often requiring persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time.

concerned with ensuring firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process the goals of the manufacturing flow management process are centered on leveraging the capabilities held by multiple members of the supply chain to improve overall manufacturing output in terms of quality, delivery speed, and flexibility, all of which tie to profitability.

supports manufacturing flow by identifying and maintaining relationships with highly valued suppliers.

includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms.

Returns Management Process enables firms to manage volumes of returned product efficiently while minimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain.

a method of developing and maintaining an adequate assortment of materials or products to meet a manufacturer's or customer's demand.

Transportation has traditionally accounted for five to ten percent of the price of goods, though steadily rising fuel cost have recently elevated this proportion to as much as seventeen percent. Supply Chain logisticians must decide which mode of transportation to use to move products from supplier to producer and from producer to buyer. The five major models of transportation are railroads, motor carriers, water transportation, and airways. Supply Chain technologies explains that Logistics Information System the link that connects all the logistics functions of the supply chain.

Sustainable Supply Chain Management a supply chain management philosophy that embraces the need for optimizing social and environmental costs in addition to financial costs.

a. Distribution b. Transactional c. Logistics (this one) d. Facilitating