Chapter 11 Quiz Tech Cust – Flashcards

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question
Which of these is not one of the steps in the training process?
answer
Perform
question
The textbook states that mass market training materials may change the role of user trainer from preparer and presenter to coordinator and evaluator.
answer
True
question
During which training step does a trainer develop details about the specific topics to cover and how to present them?
answer
Preparation
question
When a trainer is confronted with trainees of varying ability levels, the trainer should target the training activities to the lowest ability level to meet the needs of all trainees.
answer
False
question
When organizing a list of topics, most trainers begin with lower-level skills, such as basic vocabulary terms and concepts first, and then progress to skill-building activities.
answer
True
question
Which of these learning methods generally results in the lowest retention and poorest trainee performance?
answer
Listen
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The more that trainees are active participants in the learning process, the better they will retain information.
answer
True
question
A delivery method is a choice a trainer makes among several instructional technologies, media and ways to present information.
answer
True
question
Role playing is an effective method for training user support specialists in communication and customer service skills because trainees rehearse actual work environment situations.
answer
True
question
When covered in a training session, features of hardware or software that are unusual, rarely used features are sometimes called ____.
answer
bells and whistles
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Users usually need at least a basic understanding of a computer's operation before they can become skills users of technology.
answer
True
question
Since users are primarily adults, no explanation of motivation ("Why are we learning this?"), is needed in a training session.
answer
False
question
A learning management system is a software application that automates the role of trainer for small businesses that cannot afford a trainer position.
answer
False
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Online reading materials with ____________________ can be interactive so that users can quickly follow pointers to locate the specific information they need.
answer
hyperlinks
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Visual aids are an effective training delivery method because many trainees retain visual information better than information they have only heard.
answer
True
question
Which of the sequences below ranks the cognitive skills in Bloom's Taxonomy from simple to complex? A) Know B) Analyze C) Synthesize D) Evaluate
answer
A, B, C, D
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Social learning (peer-to-peer) is most common in which kind of learning format?
answer
Small groups/teams
question
One of the most effective ways to enable users to be more self-reliant is through a ____.
answer
user training program
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Printed materials designed to be taken from a training session to refresh a trainee's memory later are called ____.
answer
handouts
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Reading materials selected for a training session should match the reading level of the trainees.
answer
True
question
When trainers begin to prepare specific training materials for a session, they generally start from scratch to avoid copyright problems.
answer
False
question
Training and education are distinct processes that are independent of each other.
answer
False
question
A trainer who is unsure of the ability levels in a group of trainees may need to administer a short pretest to determine their baseline ability levels.
answer
True
question
Training is a teaching and learning process that aims to provide conceptual understanding and long-term thinking skills.
answer
False
question
Lectures, reading assignments, discussions, visual aids, handouts, demonstrations, tutorials, group projects and hands-on assignments are examples of different training delivery methods.
answer
True
question
When a trainer is confronted with trainees of varying ability levels, the trainer should target the training activities to the lowest ability level to meet the needs of all trainees.
answer
False
question
Which of these skill levels deals with the meanings of the words people use to exchange information about a subject?
answer
Concepts and understanding
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A delivery method is a choice a trainer makes among several instructional technologies, media and ways to present information.
answer
True
question
Experienced trainers have found that web-based training (WBT) makes low-cost, uniformly high quality, effective training available world-wide.
answer
False
question
Which is true of small groups training versus larger classes?
answer
More individual assistance is available
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A visual learner/nonverbal would probably prefer to read a manual rather than listen to a lecture on a training topic.
answer
True
question
Most trainers start from scratch when they develop a list of topics to cover in a training session.
answer
False
question
Bloom's Taxonomy of cognitive skills includes 6 categories of skill levels from simple behaviors, such as ability to remember facts, to complex skills, such as evaluating information.
answer
True
question
Hands-on training activities are not as effective as demonstrations as a training delivery method.
answer
False
question
The cost per trainee of classroom training versus small group training is about the same.
answer
False
question
Performance objectives for a training session should be ____.
answer
measurable
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Most trainers start from scratch when they develop a list of topics to cover in a training session.
answer
false
question
The best performance objectives for a training session specify how well a trainee needs to be able to perform a task, such as speed or accuracy.
answer
true
question
Reading materials selected for a training session should match the reading level of the trainees.
answer
true
question
Experienced trainers find that more short breaks during a training session are preferable to fewer, long breaks.
answer
true
question
In a training session, the division of time between reviewing previous material and introducing new material should be about 50-50.
answer
False
question
An experiential learner and a kinesthetic learner are two words that mean the same thing.
answer
true
question
When trainers begin to prepare specific training materials for a session, they generally start from scratch to avoid copyright problems.
answer
False
question
The cost per trainee of classroom training versus small group training is about the same.
answer
false
question
Trainers are sometimes reluctant to use group discussions as a training method because they are afraid they may lose control of a training session.
answer
true
question
Online reading materials with ____________________ can be interactive so that users can quickly follow pointers to locate the specific information they need.
answer
hyperlinks
question
During which training step does a trainer develop details about the specific topics to cover and how to present them?
answer
Preparation
question
Self-paced, computer-based training materials are increasing in popularity, but the cost to develop high-quality training materials is very high.
answer
true
question
A disadvantage of classroom training is that all trainees do not learn at the same pace.
answer
true
question
Multimedia materials are a combination of ____.
answer
text, images, animation , and sound
question
Which of the sequences below ranks learning methods from highest retention and performance to lowest? A) observe a task B) listen to a lecture C) read a book D) solve a problem
answer
DACB
question
Self-guided tutorials permit trainees to work at their own pace, are cost-effective, and help is available any time it is needed.
answer
False
question
A useful source of information about the content trainees need is their position descriptions.
answer
True
question
During which of these steps in a training session should a trainer cover what trainees will achieve by the end of the training and why the training is useful?
answer
Establish motivation
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