question

Which of these is not one of the steps in the training process?

answer

Perform

question

The textbook states that mass market training materials may change the role of user trainer from preparer and presenter to coordinator and evaluator.

answer

True

question

During which training step does a trainer develop details about the specific topics to cover and how to present them?

answer

Preparation

question

When a trainer is confronted with trainees of varying ability levels, the trainer should target the training activities to the lowest ability level to meet the needs of all trainees.

answer

False

question

When organizing a list of topics, most trainers begin with lower-level skills, such as basic vocabulary terms and concepts first, and then progress to skill-building activities.

answer

True

question

Which of these learning methods generally results in the lowest retention and poorest trainee performance?

answer

Listen

question

The more that trainees are active participants in the learning process, the better they will retain information.

answer

True

question

A delivery method is a choice a trainer makes among several instructional technologies, media and ways to present information.

answer

True

question

Role playing is an effective method for training user support specialists in communication and customer service skills because trainees rehearse actual work environment situations.

answer

True

question

When covered in a training session, features of hardware or software that are unusual, rarely used features are sometimes called ____.

answer

bells and whistles

question

Users usually need at least a basic understanding of a computer's operation before they can become skills users of technology.

answer

True

question

Since users are primarily adults, no explanation of motivation ("Why are we learning this?"), is needed in a training session.

answer

False

question

A learning management system is a software application that automates the role of trainer for small businesses that cannot afford a trainer position.

answer

False

question

Online reading materials with ____________________ can be interactive so that users can quickly follow pointers to locate the specific information they need.

answer

hyperlinks

question

Visual aids are an effective training delivery method because many trainees retain visual information better than information they have only heard.

answer

True

question

Which of the sequences below ranks the cognitive skills in Bloom's Taxonomy from simple to complex? A) Know B) Analyze C) Synthesize D) Evaluate

answer

A, B, C, D

question

Social learning (peer-to-peer) is most common in which kind of learning format?

answer

Small groups/teams

question

One of the most effective ways to enable users to be more self-reliant is through a ____.

answer

user training program

question

Printed materials designed to be taken from a training session to refresh a trainee's memory later are called ____.

answer

handouts

question

Reading materials selected for a training session should match the reading level of the trainees.

answer

True

question

When trainers begin to prepare specific training materials for a session, they generally start from scratch to avoid copyright problems.

answer

False

question

Training and education are distinct processes that are independent of each other.

answer

False

question

A trainer who is unsure of the ability levels in a group of trainees may need to administer a short pretest to determine their baseline ability levels.

answer

True

question

Training is a teaching and learning process that aims to provide conceptual understanding and long-term thinking skills.

answer

False

question

Lectures, reading assignments, discussions, visual aids, handouts, demonstrations, tutorials, group projects and hands-on assignments are examples of different training delivery methods.

answer

True

question

When a trainer is confronted with trainees of varying ability levels, the trainer should target the training activities to the lowest ability level to meet the needs of all trainees.

answer

False

question

Which of these skill levels deals with the meanings of the words people use to exchange information about a subject?

answer

Concepts and understanding

question

A delivery method is a choice a trainer makes among several instructional technologies, media and ways to present information.

answer

True

question

Experienced trainers have found that web-based training (WBT) makes low-cost, uniformly high quality, effective training available world-wide.

answer

False

question

Which is true of small groups training versus larger classes?

answer

More individual assistance is available

question

A visual learner/nonverbal would probably prefer to read a manual rather than listen to a lecture on a training topic.

answer

True

question

Most trainers start from scratch when they develop a list of topics to cover in a training session.

answer

False

question

Bloom's Taxonomy of cognitive skills includes 6 categories of skill levels from simple behaviors, such as ability to remember facts, to complex skills, such as evaluating information.

answer

True

question

Hands-on training activities are not as effective as demonstrations as a training delivery method.

answer

False

question

The cost per trainee of classroom training versus small group training is about the same.

answer

False

question

Performance objectives for a training session should be ____.

answer

measurable

question

Most trainers start from scratch when they develop a list of topics to cover in a training session.

answer

false

question

The best performance objectives for a training session specify how well a trainee needs to be able to perform a task, such as speed or accuracy.

answer

true

question

Reading materials selected for a training session should match the reading level of the trainees.

answer

true

question

Experienced trainers find that more short breaks during a training session are preferable to fewer, long breaks.

answer

true

question

In a training session, the division of time between reviewing previous material and introducing new material should be about 50-50.

answer

False

question

An experiential learner and a kinesthetic learner are two words that mean the same thing.

answer

true

question

When trainers begin to prepare specific training materials for a session, they generally start from scratch to avoid copyright problems.

answer

False

question

The cost per trainee of classroom training versus small group training is about the same.

answer

false

question

Trainers are sometimes reluctant to use group discussions as a training method because they are afraid they may lose control of a training session.

answer

true

question

Online reading materials with ____________________ can be interactive so that users can quickly follow pointers to locate the specific information they need.

answer

hyperlinks

question

During which training step does a trainer develop details about the specific topics to cover and how to present them?

answer

Preparation

question

Self-paced, computer-based training materials are increasing in popularity, but the cost to develop high-quality training materials is very high.

answer

true

question

A disadvantage of classroom training is that all trainees do not learn at the same pace.

answer

true

question

Multimedia materials are a combination of ____.

answer

text, images, animation , and sound

question

Which of the sequences below ranks learning methods from highest retention and performance to lowest? A) observe a task B) listen to a lecture C) read a book D) solve a problem

answer

DACB

question

Self-guided tutorials permit trainees to work at their own pace, are cost-effective, and help is available any time it is needed.

answer

False

question

A useful source of information about the content trainees need is their position descriptions.

answer

True

question

During which of these steps in a training session should a trainer cover what trainees will achieve by the end of the training and why the training is useful?

answer

Establish motivation

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