Chapter 10 Project Communications Management – Flashcards
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Communications management plan
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A document that guides project communications.
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Initating
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Identify stakeholders
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Planning
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Plan communications
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Executing
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Distribute information, and manage stakeholder expectations
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Monitoring and Controlling
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Report performance
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Five basic modes for handling Conflicts
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Confrontation, Compromise, Smoothing, Forcing, Withdrawal, and Collaborating.
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Blogs
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Easy to use journals on the Web that allow users to write entries, create links, and upload pictures, while readers can post comments to journal entries.
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Collaborating mode
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A conflict-handling mode where decision makers incorporate different viewpoints and insights to develop consensus and commitment.
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Compromise mode
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Using a give and take approach to resolving conflicts; bargaining and searching for solutions that bring some degree of satisfaction to all the parties in a dispute.
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Confrontation mode
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Directly facing a conflict using a problem-solving approach that allows affected parties to work through their disagreements.
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Expectations management matrix
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A tool to help understand unique measures of success for a particular project.
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Forcing mode
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Using a win-lose approach to conflict resolution to get one's way.
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Forecasts
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Used to predict future project status and progress based on past information and trends.
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Google Docs
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Online applications offered by Google that allow users to create, share, and edit documents, spreadsheets, and presentations online.
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Groupthink
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Conformance to the values or ethical standards of a group
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Issue
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A matter under question or dispute that could impede project success.
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Issue log
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A tool to document and monitor the resolution of project issues
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Lessons-learned report
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Reflective statements written by project managers and their team members to document important things
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Progress reports
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Reports that describe what the project team has accomplished during a certain period of time.
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Progress archives
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A complete set of organized project records that provide an accurate history of the project.
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SharePoint portal
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Allows users to create custom Web sites to access documents and applications stored on shared devices.
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Smoothing mode
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Deemphasizing or avoiding areas of differences and emphasizing areas of agreements.
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Stakeholder register
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A public document that includes details related to the identified project stakeholders throughout the project.
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Stakeholder management Strategy
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An approach to help increase the support of stakeholders throughout the project.
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Status Reports
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Reports that describe where the project stands at a specific point in time
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Withdrawal mode
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Retreating or withdrawing from an actual or potential disagreement.
