Chapter 1 info combined

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An example of a business using information systems to attain competitive advantage is
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C) Verizons Web-based digital dashboard providing real-time company information for managers.
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Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time?
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B) 1,2, and 3
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A major criterion in deciding the most important perspectives of a business problem is
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B) Usefulness
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Inadequate database capacity is an example of the ________ dimension of business problems.
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D) Technology
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The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the
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C) People Dimension
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Aging hardware and outdated software are examples of the ________ dimension of business problems.
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B) Technology
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One of the most frequent errors in problem solving is
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C) Rushing to judgment
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Which of the following statements is not true?
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D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.
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Branding products is a business function of
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B) Marketing
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Output
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C) Transfers processed information to the people who will use it or to the activities for which it will be used.
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Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.
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C) Senior Managers
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Verizon’s implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of
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C) Improved decision-making
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An information skill important for an accounting major would be
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A) An understanding of systems and network security issues.
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The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and:
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C) Survival
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Legal and regulatory compliance is an example of the ________ dimension of business problems.
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A) People
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In a hierarchical organization, the upper levels consist of
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A) Managerial, Professional, and Technical Workers
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The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company’s members is called its
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C) Culture
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As discussed in the chapter opening case, the Yankees’ use of information systems in their new stadium can be seen as an effort to achieve which of the primary business objectives?
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C) Operational Excellence
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An intranet uses
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D) Internet technology within the boundaries of the firm.
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An information skill important for a marketing major would be
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D) An understanding of product management enterprise systems.
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The hardware and software used to transfer data in an organization is called
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D) Networking and telecommunications technology
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An example of a business using information systems for customer and supplier intimacy is
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C) JC Penny’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
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Based on your reading of the case discussing mobile handhelds, Doylestown Hospital’s use of iPhones is an example of using information systems to enhance which of the following generic business objectives?
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A) Improve Decision Making
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Which of the following is an example of a business using information systems to create new products and services?
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D) Apple’s creation of the Ipod
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Electronic computers and related software programs are the technical foundation, the tools and materials, of
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C) Modern Information Systems
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Journalist Thomas Friedman’s description of the world as “flat” referred to
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C) The flattening of economic and cultural advantages of developed countries
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Business processes
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D) Include informal work practices.
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Data management technology consists of
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B) The software governing the organization of data on physical storage media.
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The first step in the four-step model of business problem solving is
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D) Identifying the problem.
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Converting raw data into a more meaningful form is called
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B) Processing
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To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of
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C) Customer and supplier intimacy.
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The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called
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A) Management Information Systems
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The failure of NASA’s initial solution to preventing the space shuttle shedding foam illustrates
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B) The continuous nature of problem solving.
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An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support
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B) decision making and control in an organization.
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The final step in the four-step model of business problem solving is
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A) Implementation
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Assume you work for a package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?
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C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
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Operations management as a discipline is directly relevant to three occupational categories
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C) Project Manager, Production Manager, and Industrial Production Manager
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The average number of tickets sold daily online is an example of
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D) Meaningful Information
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Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the
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A) Organization Dimension
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Maintaining the organization’s financial records is a business function of
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C) Accounting
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An example of raw data from a national chain of automobile stores would be
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C) 1 Toyota Rav4 sold January 7, 2008 in Louisville, Kentucky -$28000.
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In choosing the best solution for a business problem, one of the most important considerations is
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B) Existing resources and skills.
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The three activities in an information system that produce the information organizations use to control operations are
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A) Input, processing, and output.
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The use of information systems because of necessity describes the business objective of
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B) Survival
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A hierarchy
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D) Is a pyramid structure of rising authority and responsibility.
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The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of
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B) Survival
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Which of the following would not be considered part of the implementation phase of problem solving?
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B) Evaluating a selection of software packages for implementing a new business process.
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The culture of UPS places service to the customer among the company’s highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is “culture” an important factor to consider when building information system solutions to business problems?
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C) The business culture provides the vision and inspiration for information system solutions.
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Order data for baseball tickets and bar code data are examples of
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C) Raw Input.
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Poor business processes and unsupportive culture are examples of the ________ dimension of business problems.
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A) Organizational
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Business Model
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An abstraction of what n enterprise is and how the enterprise delivers a product or service, showing how the enterprise creates wealth
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Business Processes
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The unique ways in which organizations coordinate and organize work activities, information, and knowledge to produce a product or service
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Change Management
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Giving proper consideration to the impact of organizational change associated with a new system or alteration of an existing system
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Computer Hardware
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Physical equipment used for input, processing, and output activities in an information system
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Computer Literacy
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Knowledge about information technology, focusing on understanding of how computer-based technologies work….
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Computer Software
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detailed, preprogrammed instructions that control and coordinate the work of computer hardware components in an information system…
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Critical Thinking
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Sustained suspension of judgment with an awareness of mulitple perspectives and alternatives
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Culture
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fundamental set of assumptions, values and ways of doing things that has been accepted by most members of an organization…
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Data
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streams of raw facts representing events occurring in organizations or the physical enviornment before they have been organized and arranged into a form that people can understand and use
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Data Management Technology
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the software that governs the organization of data on physical storage media
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Extranets
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Private intranets that are accessible to authorized outsiders…
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Feedback
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output that is returned to the appropriate members of the organization to help them evaluate or correct input
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Information
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Data that have been shaped into a form thats meaningful and useful to human beings
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Information Systems
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Interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization…
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Information Systems Literacy
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Broad-based understanding of information systems that includes behavioral knowledge about organizations and individuals using information systems as well as technical knowledge about computers
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Information technology (IT)
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All the hardware and software technologies that a firm needs to use in order to achieve its business objectives
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Information technology infrastructure (IT)
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Computer hardware, software, data, storage technology, and networks providing a portfolio of shared IT resources for the organization
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Input
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The capture or collection of raw data from within the organization or from its external enviornment for processing information system
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Internet
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global network of networks using universal standards to connect millions of different networks…
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Intranets
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internal networks based on internet and world wide web technology and standards…
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Management Information Systems
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The study of information systems focusing on their use in business and management
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Network
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the linking of two or more computers to share data or resources, such as a printer.
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Networking and telecommunications technology
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both physical devices and software. Links the various pieces of hardware and transfers data from one physical location to another.
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Output
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The distribution of processed information to the people who will use it or to the activities for which it will be used
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Processing
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The conversion, manipulation and analysis of raw input into a form that is more meaningful to humans
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World Wide Web
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A system with universally accepted standards for storing, retrieving, formatting and displaying information in a networked environment
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Technology area – three interrelated changes
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1) the emerging mobile digital platform, 2 the growth of online software as a service, and 3) the growth in cloud computing where more and more business software runs over the internet
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Thomas Friedman
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wrote a book declaring the world was now flat – which meant that the internet and global communications had greatly reduce dthe economic cultural advantages of developed countries
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Why are businesses investing so much in information systems and technologies
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operational excellence, new products, services, business models, customer and supplier intimacy and improved decision making, competitive advantage and survival

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