Chap1 and 2 Human Resources – Flashcards

A supervisor who manages hourly employees who make goods or provide services

A Working Supervisor takes part in the work task itself along with the supervision of their employees.

The first line supervisor manages employees who provide services or produce goods. They supervise and motivate employees to perform their jobs properly Working supervisors are supervisors who do work along with the employees they supervise. They are less in the office but spend most of their time with employees They have more technical knowledge .

An Opportunity Thinker concentrates on constructive ways of dealing with circumstances that arise

Obstacle Thinkers focus on why the situation is IMPOSSIBLE and RETREAT.

Sets moral principles in the workplace or rules of conduct that sets the tone Examples If a decision is legal If its fair If it doesn't hurt any one Being honest with those who your decisions can effect Peace of Mind

Participative Process that empowers all levels of employees to work in groups to establish guest service expectations.

the supervisor reverts from a management point of view to a worker's point of view

having the right to make the necessary decisions and take necessary actions to get the job done

are in close contact with the people they supervise

a to be responsible for the quantity of the products and services b meet employees needs c be responsible for the output of the people supervised d all of the above

First Line Supervisor

Scientific Management

People dislike work and must be coerced and threatened with punishment to get work done

workers view work is as natural as play , and people will work of their own accord toward objectives that fill personal needs

Motivates through rewards and acts as a coach and leads by example

They have drive and a desire to influence others. The believe in honesty and moral character. Display self confidence.

Legitimate Power Coercive Power Expert Power Reward Power (Positive Power is Not)

Someone with the authority granted by virtue of a person's position within an organization.

Can I live with my decision? Is the decision fair? Is the decision legal? Have I been honest with those affected?

The importance of workers as individuals

Lines of authority and responsibility

Management that allows workers to take part in the decisions that affect them

Sees that their needs and desires are met, train workers in Guest Relations and Rpresents the Enterprise Well

Easily replaceable and Theory X people where they are classified as people who dislike work and must be coerced and threatened with punishment to get work done

Bureaucratic = Relies on Rules and Regulations Laissez- Faire = Turns over control to employees Democratic =Wants to share responsibilities Bureaucratic-= Strictly by the book Autocratic= Shows little concern about others opinions Autocratic= Dictates task to be accomplished Laissez-Faire= Style works well when employees are self motivated Bureaucratic = Appropriate when employees are permitted no discretion Democratic=Collaborates opinions when decision making Laissez- Faire= Hands off approach Democratic= Is a concerned coach of the team Bureaucratic= Acts like he/she is a police officer.

Legitimate Power= As a supervisor you have this power Reward Power= If you control what is valued by employees you have this power Coercive Power= A supervisor who uses threats or punishments as a tool to gain compliance from employees Expert Power = This power comes from respect earned

1. Project a positive professional attitude 2. Face Up to problems take a pro-active approach to solve them and encourage employees to do the same. 3. Be discrete ,ethical and protect your employees privacy , company secrets and customer confidentiality. 4. Be a " Can Do " Leader who welcomes challenges 5. Challenge yourself and your employees while maintaining high standards

the hourly wage paid to restaurant servers and other tipped workers should be increased from $5 an hour to $7.50 an hour by the end of the year.