Ch. 3 Time-Management Skills

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Prioritization
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ability to understand the relative importance of different goals and activities (time, responsibility, accountability, significance, impact on others)
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Delegation
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managers assign portion of their total workload to others
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Decentralization
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systematically delegating power throughout organization to middle and lower-level managers
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Centralization
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systematically retaining power in the hands of higher-level managers
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Stress
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response to a strong stimulus (functional=eustress and dysfunctional=distress)
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General Adaptation Syndrome
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three-stage process of alarm, resistance, exhaustion
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Burnout
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exhaustion that may develop when someone experiences too much stress for an extended period of time
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Organizational stressors
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TRIP
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What is TRIP?
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task, role, interpersonal, physical
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Delegation process
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1) assign responsibility 2) grant authority 3) establish accountability
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Quick decisions, incomplete info for decisions, critical decisions
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task demands
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Temperature extremes, poorly designed office, threats to health
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physical demands
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Role conflict and role ambiguity
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role demands
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Group pressures, leadership styles, conflicting personalities
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interpersonal demands
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Even though much of the research on organizational behavior has been done in the US, what is true for Americans working in the US may not be true for anyone else, including non-Americans working in the US…true or false?
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true
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A mounting body of evidence shows that an emphasis on the softer side of business positively influences bottom line results…true or false?
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true
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Which of the following is not part of Hackman and Oldham’s job traits model? a. skill variety b. task identity c. task significance d. skill feedback
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d.
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According to Herzberg, ____ are things such as pay, status, and working conditions that produce an acceptable work environment and whose absence leads to dissatisfaction. a. legal factors b. hygiene factors c. happiness factors d. motivation factors
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b.
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How might a manager best address the concept of self-actualization? a. assign challenging tasks and empower workers b. show workers appreciation and respect c. provide adequate pay and work breaks d. ensure safe working conditions and job security
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a.
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_____ is the belief that most people dislike work and will try to avoid it whenever possible, and ____ is the belief that people can enjoy responsibility and work, and are able to make good decisions and exercise self-direction. a. type a personality, type b personality b. type b personality, type a personality c. theory x, theory y d. theory y, theory x
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c.
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Some organizations value high achievement. Which personality traits fit best in these companies? a. contemplative, follower b. assertive, high activity level c. both d. none
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b.
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Which term refers to a preference for external stimuli such as demos and diagrams to help facilitate learning? a. group learning b. observational learning c. both d. none
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b.
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Good person-group fit means that an individual fits with the workgroup’s ____. a. goals b. work styles c. both d. none
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c.
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Conscientiousness is positively associated with which of the following? a. training performance b. confidence in abilities c. both d. none
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c.
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Which of the big five personality traits is associated with being polite, flexible, trusting, cooperative, forgiving, and tolerant? a. conscientiousness b. neuroticism c. agreeableness d. extroversion
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c.

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