CH 2. MC

question

Which of the following is not a dimension of quality for a manufactured good?
answer

Courtesy
question

The probability that a product will operate properly within an expected time frame is the dimension of quality known as
answer

Reliability
question

The degree to which a product meets preestablished standards is known as
answer

Conformance
question

Making sure that the product meets the design specifications during production is referred to as
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Quality of conformance
question

__________________ advocated continuous improvement to the production process to achieve conformance to specifications and reduce variability.
answer

W. Edwards Deming
question

W. Edwards Deming believed that primary responsibility for quality improvement rested with
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Both the employees and management of the firm
question

W. Edwards Deming’s overall philosophy for achieving quality is embodied in
answer

his 14 points
question

A relationship between a firm and its supplier where the supplier agrees to meet the firms’ quality standards and the firm enters into a long-term purchasing agreement with the supplier is known as
answer

Partnering
question

Directly involving employees in the quality-management process is referred to as
answer

participate problem solving
question

All of the following are dimensions of quality for manufactured products, except:
answer

Feasibility
question

All of the following are parts of DMAIC, except:
answer

Improvise
question

All of the following are part of DMAIC except:
answer

Implement
question

The costs associated with developing a quality management system are known as:
answer

Quality planning costs
question

The costs of acquiring and maintaining data are known as:
answer

information costs
question

______ failure costs include scrap, rework, and downtime.
answer

Internal
question

Which of the following quality tools display major causes of poor quality on a graph?
answer

Fishbone diagram
question

Which of the following quality tools display the frequency of data related to a quality problem?
answer

Histogram
question

Which of the following quality tools display the relationship between two variables on a graph
answer

Scatter diagram
question

Which of the following quality tools display the steps in a process on a graph
answer

process flow chart

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