CH 2. MC – Flashcards
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Which of the following is not a dimension of quality for a manufactured good?
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Courtesy
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The probability that a product will operate properly within an expected time frame is the dimension of quality known as
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Reliability
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The degree to which a product meets preestablished standards is known as
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Conformance
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Making sure that the product meets the design specifications during production is referred to as
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Quality of conformance
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__________________ advocated continuous improvement to the production process to achieve conformance to specifications and reduce variability.
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W. Edwards Deming
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W. Edwards Deming believed that primary responsibility for quality improvement rested with
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Both the employees and management of the firm
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W. Edwards Deming's overall philosophy for achieving quality is embodied in
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his 14 points
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A relationship between a firm and its supplier where the supplier agrees to meet the firms' quality standards and the firm enters into a long-term purchasing agreement with the supplier is known as
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Partnering
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Directly involving employees in the quality-management process is referred to as
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participate problem solving
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All of the following are dimensions of quality for manufactured products, except:
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Feasibility
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All of the following are parts of DMAIC, except:
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Improvise
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All of the following are part of DMAIC except:
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Implement
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The costs associated with developing a quality management system are known as:
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Quality planning costs
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The costs of acquiring and maintaining data are known as:
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information costs
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______ failure costs include scrap, rework, and downtime.
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Internal
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Which of the following quality tools display major causes of poor quality on a graph?
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Fishbone diagram
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Which of the following quality tools display the frequency of data related to a quality problem?
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Histogram
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Which of the following quality tools display the relationship between two variables on a graph
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Scatter diagram
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Which of the following quality tools display the steps in a process on a graph
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process flow chart
