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ch 11 and 12 business comm exam

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Which of the following statements about business presentations and speaking skills is most accurate?
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Effective speaking skills and career success go hand in hand
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To help his listeners keep track of where he is in the presentation, Dominic has just said, Next I will discuss three plans for reducing waste. What verbal signpost is Dominic using?
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Previewing
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Effective speakers must be aware of their nonverbal messages. Nonverbal means
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appearance, movements, and vocal qualities
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Irina will make her presentation to a large audience of members whose negative attitudes range from displeased to outraged. What advice should Irina follow in preparing her presentation for this audience?
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Present objective data and expert opinion in a calm, controlled delivery style.
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What is the best advice for composing a PowerPoint slideshow?
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Occasionally convert bullet points to diagrams, charts, and other images to make your slideshow more interesting
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Your task in audience analysis is to
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anticipate the audience’s reactions and adjust to its needs, if necessary
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Malinda wants to be certain that her audience remains engaged during her PowerPoint presentation at today’s business meeting. What should she do?
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Use a laser pointer to highlight slide items to discuss
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Choose the best example of a statement of purpose for an oral presentation.
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To persuade the management team to offer flexible work schedules to all executive-level employees.
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When selecting and preparing your visual aids, keep in mind your goals as a speaker:
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to make listeners understand, remember, and act on your ideas.
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Which of the following is the best recommendation for delivering an effective oral presentation?
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Use the notes method, using note cards or an outline containing key sentences and major ideas.
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In her presentation on improving employee morale, Jillian makes this statement: So far, you’ve heard only about the problems we have with morale; let’s move to some solutions. Jillian has employed the verbal signpost called
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switching directions
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According to a major study on public speaking,
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the No. 1 predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it.
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Julio is designing a PowerPoint slide show that he will present in a darkened conference room. What should Julio do?
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Use light text on a dark background.
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The body of a short, 20-minute presentation should focus on
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approximately two to four main points.
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Because the presenter can create dynamic, colorful presentations that incorporate Web links, music, and video, one of the most popular visual aids is
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multimedia slides.
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Nearly every speaker must overcome stage fright; one of the most effective techniques to decrease stage fright is
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knowing the subject thoroughly.
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In an effective presentation conclusion, you will strive to accomplish three goals:
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summarize the main themes, give the audience a memorable take-away, and include a statement that allows for a graceful exit.
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Follow all of these guidelines to deliver your presentation effectively except
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begin speaking immediately; that is, speak as soon as you are behind the lectern.
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Jessica tells her audience about her five years’ experience as a social networking professional helping over 100 local businesses learn to use social networking as an effective marketing tool. Jessica is attempting to
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identify herself and establish credibility.
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In the conclusion of your speech, you say, I recommend developing and posting high-quality video podcasts on our Web site to recruit new employees. You are using the conclusion to
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provide a final action-oriented focus.
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Audience analysis issues you should consider when preparing your presentation include size, age, gender, and which of the following?
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Experience, attitude, and expectations
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Paul is explaining to upper-level management how converting to a four-day workweek can solve their budget woes by decreasing expenses. How will he most likely organize his presentation?
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Problem/solution
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Some repetition in oral presentations
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is helpful because it increases audience comprehension and retention.
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Presentations are given to many types of audiences. According to your text, what are the four categories of audiences?
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Hostile, friendly, neutral, and uninterested
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You should do all of the following in the introduction of a presentation except
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develop the main points with adequate explanation and details.
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Speakers build audience rapport by
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forming a bond with the audience by entertaining as well as informing.
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For effective presentation slides, you should apply the 6-x-6 rule to most slides. The 6-x-6 rule means that
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each slide has no more than six words per line and no more than six lines.
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When preparing your speech, you should
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prepare a little more material than you think you will actually need.
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Tyrone has just told his audience that engineering a hostile business takeover is similar to conducting guerilla warfare. He is using what technique?
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Analogy
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Like it or not, speakers are judged on their appearance. Which of these is the best advice on choosing your attire for a business presentation?
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For everything but small, in-house presentations, dress professionally.
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After determining your purpose for the presentation, what is your next important step?
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Analyzing the audience
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Anxiety about a presentation is normal. You can reduce your anxiety and set the groundwork for a professional performance by focusing on five areas:
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preparation, organization, audience rapport, visual aids, and delivery.
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Your audience analysis reveals that audience members will be friendly and interested in your topic. You should be
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warm, pleasant, and open; and you should use a lot of eye contact and smiles.
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All of these are good advice for nonverbal messages during a presentation except
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use a variety of gestures planned and rehearsed in advance.
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Which of these tips regarding the use of handouts as a visual aid is most accurate?
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Handouts should be discussed during the presentation, but you should delay distribution of the handouts until your presentation is finished.
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Your speech will be more effective if you have audience rapport. Rapport can be defined as
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a bond connecting the speaker with the audience.
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The most important part of preparing for an oral presentation is
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determining the purpose.
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Niccolo is nervous about his upcoming presentation. Which of these techniques will overcome his case of nerves and allow Niccolo to deliver a good presentation?
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Ignore any stumbles and keep going.
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Two of the most effective techniques to improve your audience’s ability to understand and remember your speech are
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good organization and intentional repetition.
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The best techniques to establish your credibility in a business presentation include
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describing your knowledge, position, or experience.
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What is the biggest problem with most oral presentations?
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Failure to focus on a few principal ideas
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Which of these is the most accurate description regarding the use of pauses and silence in a presentation?
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Silence is preferable to meaningless fillers.
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During a business presentation, an effective visual aid will
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do all of these.
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Connor opened his presentation to an audience of business owners with this statement: If you want to reduce employee benefit costs by at least 15 percent without hurting employee morale or impacting your work environment, please stand up right now. By asking them to stand, Connor is
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capturing listeners’ attention and getting them involved.
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If you have agreed to speak to an audience with which you are unfamiliar, you should
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obtain the names of several audience members, and contact them to ask questions about their backgrounds, attitudes, and expectations.
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Choose the most accurate statement about business presentations.
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If you are like most people, you may be apprehensive about making informational or persuasive oral presentations.
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After you determine your purpose and analyze your audience, your next step is to
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collect information.
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If you will take questions at the end of your presentation, which of these is the best advice?
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Begin each answer with a repetition of the question.
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Which of the following statements about preparing for an oral presentation is not accurate?
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The key element in successful preparation for an oral presentation is assessing your knowledge and related technical skills.
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For a smooth start to your presentation, you should prepare thoroughly, rehearse repeatedly, dress professionally, and
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practice stress reduction.
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Which statement about professionalism is accurate?
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Professionalism describes desirable workplace behavior.
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A synonym for professionalism is
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business etiquette.
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Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and responsibility, and
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diligence and collegiality.
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Which of the following statements about professionalism in the workplace is accurate?
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More organizations are establishing procedures or policies to encourage professionalism.
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Stephen is starting a new job and wants to demonstrate that he is a professional employee. What advice should he follow?
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Keep personal opinions of people private.
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Richard wants to prove that he is diligent and collegial. What is the best advice you can give him?
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Show a willingness to share his expertise with others.
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How do recruiters and employers view the importance of professional behavior in the workplace?
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Employers will often promote or advance individuals who display appropriate communication skills and professional polish.
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Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?
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Proficiency in using a variety of computer software packages
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Which of the following statements about face-to-face communication is accurate?
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Face-to-face interaction is the most effective of all communication channels.
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Saying words correctly and clearly with the accepted sounds and syllables reflects
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proper pronunciation.
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Alec, hoping for a promotion, wants to improve his pronunciation skills so that he’s able to say words correctly and clearly with accepted sounds and accented syllables. Which of the following is the best advice for Alec?
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Listen carefully to educated people.
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Which of the following statements is accurate?
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You can learn to change your voice to make it more powerful.
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The best definition of uptalk is
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a rising inflection at the end of a sentence that makes statements sound like questions.
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To use your voice effectively,
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speak in a moderately low-pitched voice at about 125 words per minute.
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LaTarsha’s coworker has told her that LaTarsha is more likely to be promoted if she speaks effectively in conversations. Which of the following is a good tip for LaTarsha?
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Give sincere and specific praise to managers, colleagues, and workers.
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Which of the following is the best advice regarding small talk in the workplace?
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Read newspapers and listen to the radio and TV so that you can discuss current events intelligently.
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A coworker has justly criticized you for poor performance at work. If you agree quickly with this on-target criticism,
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others will more likely respect you.
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You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?
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Ask for clarification of comments when necessary.
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You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member’s performance. Which of the following suggestions about giving constructive criticism is not accurate?
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To show more compassion, be as vague as possible.
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Which of the following statement best provides constructive criticism?
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Producing inferior work often causes this company to lose time and money.
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Which of the following is the best advice when making business telephone calls?
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Before you make a call, ask yourself if it’s necessary.
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Marsha has limited time and must call Charlie for answers to several questions. Which of the following is the best example of a brisk and professional approach?
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Charlie, I have only a few minutes, but I knew you were the one with answers to my questions.
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Which of the following demonstrates the best example when answering a telephone call?
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Thanks for calling Precision Integrations. This is Beth Dittmer. How may I help you today?
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Which of the following is the best advice to follow when receiving telephone calls for others?
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Verify telephone numbers and spelling of names when taking messages.
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Which of the following is the best example of a response when answering calls for others?
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Annette is away from her desk, but I will give her your message when she returns.
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Melinda uses a cell phone for all her business communications. What advice should she follow?
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Screen incoming calls.
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Which of the following statements about using cell phones for business is most accurate?
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Be careful about using your cell phone to discuss private or confidential company information.
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The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and
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time-zone barriers.
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Shawn needs to record his business voicemail outgoing message. Which of the following outgoing messages is most professional?
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Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling.
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Leticia has called a client and gotten his voice mail. What is the best advice you can give Leticia for leaving a message?
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Smile when leaving her message to add warmth to her voice.
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Which of the following statements about workplace teams is most accurate?
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Team members who are involved in the decision-making process show less resistance to change.
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What term describes groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology?
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Virtual teams
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The most effective groups have members who
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offer information and try out their ideas on the group to stimulate discussion.
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The most successful workplace teams
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have a small number of members.
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What is the optimum number of participants for most group projects?
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Four to five
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Which of the following would probably best help a group achieve its goal?
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Active listening skills
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Which of the following statements about meetings is most accurate?
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As businesses become more team-oriented, people are attending more meetings than ever.
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What is your first task before holding a meeting
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Determine your purpose.
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Which statement about group conflict is accurate?
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Good groups acknowledge conflict and address the root of the problem openly.
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Tao has just volunteered to participate in a work team that will explore the establishment of an employee exercise facility. Which of the following behaviors should he practice?
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Remind group members of their task if they periodically get off track.
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When the purpose of your meeting is to solve a problem, what is the recommended number of meeting participants?
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Five or fewer
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A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and
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any premeeting preparation expected of participants.
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Which of the following is the best practice for a group when it begins a meeting?
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Establish ground rules.
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Antonia is leading her first professional business meeting and wants to follow professional meeting etiquette. Which of the following is the best tip for Antonia?
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End the meeting on time, even if the group hasn’t discussed all agenda items.
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Lucas will attend his first sales meeting and wants to follow proper meeting etiquette. Which of the following should he do to make a good impression?
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Leave the room only for breaks and emergencies.
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How should a group leader keep a meeting progressing effectively?
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discourage members who monopolize the discussion
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Which of the following statements about meetings is not accurate?
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Meetings should start on time unless someone important is late.
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Which of the following statements about managing workplace conflict is most accurate?
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Conflict in the workplace can be desirable.
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Team leaders can handle difficult group members during a meeting by
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assigning a task to the disruptive person.
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Which of the following should occur at the end of a meeting?
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The leader should provide a summary of accomplishments and a review of action items.
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in what phase of team development do members select alternatives analyze effects, implement their plans
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performing
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companies use virtual meetings to
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all answer choices provided reason companies use virtual meetings
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a meeting agenda should include the date and place of the meeting, start and end times, a brief description and
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any permeating preparation expected of participants
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which of the following is the best advice to follow when placing a business phone call
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all answers
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which of the following is the best advice regarding workplace conversation
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be courteous and attentive when conversing with managers
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jeff will be leading a virtual team meeting. what should he do to make certain that the meeting runs
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ensure that the technology is working for all participants before meeting starts