question

Which of the following statements about business presentations and speaking skills is most accurate?

answer

Effective speaking skills and career success go hand in hand

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To help his listeners keep track of where he is in the presentation, Dominic has just said, Next I will discuss three plans for reducing waste. What verbal signpost is Dominic using?

answer

Previewing

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Effective speakers must be aware of their nonverbal messages. Nonverbal means

answer

appearance, movements, and vocal qualities

question

Irina will make her presentation to a large audience of members whose negative attitudes range from displeased to outraged. What advice should Irina follow in preparing her presentation for this audience?

answer

Present objective data and expert opinion in a calm, controlled delivery style.

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What is the best advice for composing a PowerPoint slideshow?

answer

Occasionally convert bullet points to diagrams, charts, and other images to make your slideshow more interesting

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Your task in audience analysis is to

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anticipate the audience's reactions and adjust to its needs, if necessary

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Malinda wants to be certain that her audience remains engaged during her PowerPoint presentation at today's business meeting. What should she do?

answer

Use a laser pointer to highlight slide items to discuss

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Choose the best example of a statement of purpose for an oral presentation.

answer

To persuade the management team to offer flexible work schedules to all executive-level employees.

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When selecting and preparing your visual aids, keep in mind your goals as a speaker:

answer

to make listeners understand, remember, and act on your ideas.

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Which of the following is the best recommendation for delivering an effective oral presentation?

answer

Use the notes method, using note cards or an outline containing key sentences and major ideas.

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In her presentation on improving employee morale, Jillian makes this statement: So far, you've heard only about the problems we have with morale; let's move to some solutions. Jillian has employed the verbal signpost called

answer

switching directions

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According to a major study on public speaking,

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the No. 1 predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it.

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Julio is designing a PowerPoint slide show that he will present in a darkened conference room. What should Julio do?

answer

Use light text on a dark background.

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The body of a short, 20-minute presentation should focus on

answer

approximately two to four main points.

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Because the presenter can create dynamic, colorful presentations that incorporate Web links, music, and video, one of the most popular visual aids is

answer

multimedia slides.

question

Nearly every speaker must overcome stage fright; one of the most effective techniques to decrease stage fright is

answer

knowing the subject thoroughly.

question

In an effective presentation conclusion, you will strive to accomplish three goals:

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summarize the main themes, give the audience a memorable take-away, and include a statement that allows for a graceful exit.

question

Follow all of these guidelines to deliver your presentation effectively except

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begin speaking immediately; that is, speak as soon as you are behind the lectern.

question

Jessica tells her audience about her five years' experience as a social networking professional helping over 100 local businesses learn to use social networking as an effective marketing tool. Jessica is attempting to

answer

identify herself and establish credibility.

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In the conclusion of your speech, you say, I recommend developing and posting high-quality video podcasts on our Web site to recruit new employees. You are using the conclusion to

answer

provide a final action-oriented focus.

question

Audience analysis issues you should consider when preparing your presentation include size, age, gender, and which of the following?

answer

Experience, attitude, and expectations

question

Paul is explaining to upper-level management how converting to a four-day workweek can solve their budget woes by decreasing expenses. How will he most likely organize his presentation?

answer

Problem/solution

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Some repetition in oral presentations

answer

is helpful because it increases audience comprehension and retention.

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Presentations are given to many types of audiences. According to your text, what are the four categories of audiences?

answer

Hostile, friendly, neutral, and uninterested

question

You should do all of the following in the introduction of a presentation except

answer

develop the main points with adequate explanation and details.

question

Speakers build audience rapport by

answer

forming a bond with the audience by entertaining as well as informing.

question

For effective presentation slides, you should apply the 6-x-6 rule to most slides. The 6-x-6 rule means that

answer

each slide has no more than six words per line and no more than six lines.

question

When preparing your speech, you should

answer

prepare a little more material than you think you will actually need.

question

Tyrone has just told his audience that engineering a hostile business takeover is similar to conducting guerilla warfare. He is using what technique?

answer

Analogy

question

Like it or not, speakers are judged on their appearance. Which of these is the best advice on choosing your attire for a business presentation?

answer

For everything but small, in-house presentations, dress professionally.

question

After determining your purpose for the presentation, what is your next important step?

answer

Analyzing the audience

question

Anxiety about a presentation is normal. You can reduce your anxiety and set the groundwork for a professional performance by focusing on five areas:

answer

preparation, organization, audience rapport, visual aids, and delivery.

question

Your audience analysis reveals that audience members will be friendly and interested in your topic. You should be

answer

warm, pleasant, and open; and you should use a lot of eye contact and smiles.

question

All of these are good advice for nonverbal messages during a presentation except

answer

use a variety of gestures planned and rehearsed in advance.

question

Which of these tips regarding the use of handouts as a visual aid is most accurate?

answer

Handouts should be discussed during the presentation, but you should delay distribution of the handouts until your presentation is finished.

question

Your speech will be more effective if you have audience rapport. Rapport can be defined as

answer

a bond connecting the speaker with the audience.

question

The most important part of preparing for an oral presentation is

answer

determining the purpose.

question

Niccolo is nervous about his upcoming presentation. Which of these techniques will overcome his case of nerves and allow Niccolo to deliver a good presentation?

answer

Ignore any stumbles and keep going.

question

Two of the most effective techniques to improve your audience's ability to understand and remember your speech are

answer

good organization and intentional repetition.

question

The best techniques to establish your credibility in a business presentation include

answer

describing your knowledge, position, or experience.

question

What is the biggest problem with most oral presentations?

answer

Failure to focus on a few principal ideas

question

Which of these is the most accurate description regarding the use of pauses and silence in a presentation?

answer

Silence is preferable to meaningless fillers.

question

During a business presentation, an effective visual aid will

answer

do all of these.

question

Connor opened his presentation to an audience of business owners with this statement: If you want to reduce employee benefit costs by at least 15 percent without hurting employee morale or impacting your work environment, please stand up right now. By asking them to stand, Connor is

answer

capturing listeners' attention and getting them involved.

question

If you have agreed to speak to an audience with which you are unfamiliar, you should

answer

obtain the names of several audience members, and contact them to ask questions about their backgrounds, attitudes, and expectations.

question

Choose the most accurate statement about business presentations.

answer

If you are like most people, you may be apprehensive about making informational or persuasive oral presentations.

question

After you determine your purpose and analyze your audience, your next step is to

answer

collect information.

question

If you will take questions at the end of your presentation, which of these is the best advice?

answer

Begin each answer with a repetition of the question.

question

Which of the following statements about preparing for an oral presentation is not accurate?

answer

The key element in successful preparation for an oral presentation is assessing your knowledge and related technical skills.

question

For a smooth start to your presentation, you should prepare thoroughly, rehearse repeatedly, dress professionally, and

answer

practice stress reduction.

question

Which statement about professionalism is accurate?

answer

Professionalism describes desirable workplace behavior.

question

A synonym for professionalism is

answer

business etiquette.

question

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and responsibility, and

answer

diligence and collegiality.

question

Which of the following statements about professionalism in the workplace is accurate?

answer

More organizations are establishing procedures or policies to encourage professionalism.

question

Stephen is starting a new job and wants to demonstrate that he is a professional employee. What advice should he follow?

answer

Keep personal opinions of people private.

question

Richard wants to prove that he is diligent and collegial. What is the best advice you can give him?

answer

Show a willingness to share his expertise with others.

question

How do recruiters and employers view the importance of professional behavior in the workplace?

answer

Employers will often promote or advance individuals who display appropriate communication skills and professional polish.

question

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

answer

Proficiency in using a variety of computer software packages

question

Which of the following statements about face-to-face communication is accurate?

answer

Face-to-face interaction is the most effective of all communication channels.

question

Saying words correctly and clearly with the accepted sounds and syllables reflects

answer

proper pronunciation.

question

Alec, hoping for a promotion, wants to improve his pronunciation skills so that he's able to say words correctly and clearly with accepted sounds and accented syllables. Which of the following is the best advice for Alec?

answer

Listen carefully to educated people.

question

Which of the following statements is accurate?

answer

You can learn to change your voice to make it more powerful.

question

The best definition of uptalk is

answer

a rising inflection at the end of a sentence that makes statements sound like questions.

question

To use your voice effectively,

answer

speak in a moderately low-pitched voice at about 125 words per minute.

question

LaTarsha's coworker has told her that LaTarsha is more likely to be promoted if she speaks effectively in conversations. Which of the following is a good tip for LaTarsha?

answer

Give sincere and specific praise to managers, colleagues, and workers.

question

Which of the following is the best advice regarding small talk in the workplace?

answer

Read newspapers and listen to the radio and TV so that you can discuss current events intelligently.

question

A coworker has justly criticized you for poor performance at work. If you agree quickly with this on-target criticism,

answer

others will more likely respect you.

question

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

answer

Ask for clarification of comments when necessary.

question

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

answer

To show more compassion, be as vague as possible.

question

Which of the following statement best provides constructive criticism?

answer

Producing inferior work often causes this company to lose time and money.

question

Which of the following is the best advice when making business telephone calls?

answer

Before you make a call, ask yourself if it's necessary.

question

Marsha has limited time and must call Charlie for answers to several questions. Which of the following is the best example of a brisk and professional approach?

answer

Charlie, I have only a few minutes, but I knew you were the one with answers to my questions.

question

Which of the following demonstrates the best example when answering a telephone call?

answer

Thanks for calling Precision Integrations. This is Beth Dittmer. How may I help you today?

question

Which of the following is the best advice to follow when receiving telephone calls for others?

answer

Verify telephone numbers and spelling of names when taking messages.

question

Which of the following is the best example of a response when answering calls for others?

answer

Annette is away from her desk, but I will give her your message when she returns.

question

Melinda uses a cell phone for all her business communications. What advice should she follow?

answer

Screen incoming calls.

question

Which of the following statements about using cell phones for business is most accurate?

answer

Be careful about using your cell phone to discuss private or confidential company information.

question

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

answer

time-zone barriers.

question

Shawn needs to record his business voicemail outgoing message. Which of the following outgoing messages is most professional?

answer

Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling.

question

Leticia has called a client and gotten his voice mail. What is the best advice you can give Leticia for leaving a message?

answer

Smile when leaving her message to add warmth to her voice.

question

Which of the following statements about workplace teams is most accurate?

answer

Team members who are involved in the decision-making process show less resistance to change.

question

What term describes groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology?

answer

Virtual teams

question

The most effective groups have members who

answer

offer information and try out their ideas on the group to stimulate discussion.

question

The most successful workplace teams

answer

have a small number of members.

question

What is the optimum number of participants for most group projects?

answer

Four to five

question

Which of the following would probably best help a group achieve its goal?

answer

Active listening skills

question

Which of the following statements about meetings is most accurate?

answer

As businesses become more team-oriented, people are attending more meetings than ever.

question

What is your first task before holding a meeting

answer

Determine your purpose.

question

Which statement about group conflict is accurate?

answer

Good groups acknowledge conflict and address the root of the problem openly.

question

Tao has just volunteered to participate in a work team that will explore the establishment of an employee exercise facility. Which of the following behaviors should he practice?

answer

Remind group members of their task if they periodically get off track.

question

When the purpose of your meeting is to solve a problem, what is the recommended number of meeting participants?

answer

Five or fewer

question

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

answer

any premeeting preparation expected of participants.

question

Which of the following is the best practice for a group when it begins a meeting?

answer

Establish ground rules.

question

Antonia is leading her first professional business meeting and wants to follow professional meeting etiquette. Which of the following is the best tip for Antonia?

answer

End the meeting on time, even if the group hasn't discussed all agenda items.

question

Lucas will attend his first sales meeting and wants to follow proper meeting etiquette. Which of the following should he do to make a good impression?

answer

Leave the room only for breaks and emergencies.

question

How should a group leader keep a meeting progressing effectively?

answer

discourage members who monopolize the discussion

question

Which of the following statements about meetings is not accurate?

answer

Meetings should start on time unless someone important is late.

question

Which of the following statements about managing workplace conflict is most accurate?

answer

Conflict in the workplace can be desirable.

question

Team leaders can handle difficult group members during a meeting by

answer

assigning a task to the disruptive person.

question

Which of the following should occur at the end of a meeting?

answer

The leader should provide a summary of accomplishments and a review of action items.

question

in what phase of team development do members select alternatives analyze effects, implement their plans

answer

performing

question

companies use virtual meetings to

answer

all answer choices provided reason companies use virtual meetings

question

a meeting agenda should include the date and place of the meeting, start and end times, a brief description and

answer

any permeating preparation expected of participants

question

which of the following is the best advice to follow when placing a business phone call

answer

all answers

question

which of the following is the best advice regarding workplace conversation

answer

be courteous and attentive when conversing with managers

question

jeff will be leading a virtual team meeting. what should he do to make certain that the meeting runs

answer

ensure that the technology is working for all participants before meeting starts

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