Business Management Final Review – Flashcards

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question
In an organizational chart for a company, training will generally fall under what division?
answer
human resources
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When Boeing recently produced its latest airplane, the Boeing 787, parts of the plane were manufactured by a firm in Italy, other parts were manufactured by a firm in Wichita, Kansas, and all of the elements of the plane were shipped to Everett, Washington, where the final assembly was completed. This is an example of a ________ organization.
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network
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Which is NOT a primary function of management?
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marketing
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Which of these falls directly under the responsibility of first-line managers?
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day-to-day operations
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Diane Pollock was recently promoted to middle management based on her excellent interpersonal skills. These skills help her because one of the primary roles of a middle manager is to ________.
answer
act as a liaison among different groups in the company
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A network organization is an emerging business structure in which ________ collaborate
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a group of companies
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When Ford Motor Company formed management groups around areas of specific production, it was using a(n) ________ organization structure.
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flat
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What represents the highest level of planning in an organization?
answer
strategic planning
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In Maslow's hierarchy, the need for water, food, and sleep are classified as ________ needs.
answer
physiological
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GlobeTrekkers, Inc. has employees all over the world. Employees have face-to-face meetings on occasion, but they communicate with each other mostly via conference call, email, and webcasts. These employees ________.
answer
form a virtual team
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The Q12 identified Sarah as an employee who is not engaged. According to the Q12, which of the following statements is MOST LIKELY TRUE?
answer
Sarah makes little contribution to the company
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Yoshi is charged with the task of forming a high-functioning work team. To accomplish this task, he must consider all of the following EXCEPT ________.
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how other teams in his company were created
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According to Vroom's model, which psychological force answers the question, "How great a reward will there be if my performance is exemplary?"
answer
valence
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American Girl, Inc. manufactures dolls with a variety of hair, eye, and skin colors as well as a variety of hairstyles. Consumers are able to choose the combination of features that meet their needs. The doll is then manufactured according to the customer requirements. American Girl, Inc. must use ________.
answer
mass customization
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Jeff is part of his company's production management team. His team is responsible for doing all of the following EXCEPT ________.
answer
identifying business prospects that his firm will pursue
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The Six Sigma approach to quality control ________.
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finds potential problems early to prevent recurrence
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Which quality control approach involves inspecting a random sample of products at every phase of production?
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statistical process control
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Marketing departments do NOT serve which of the following functions?
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determine what products to produce and what products not to produce
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The marketing concept changed the focus from finding the right customer for a product to producing the right product for a customer and doing it better than the competition by specifically focusing on all of the following EXCEPT ________.
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creating one product designed to meet the needs of all customers
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When competition for customers became more intense during the sales era, businesses began to ________.
answer
undertake aggressive sales tactics to "push" their products
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Organizational structure depends on a variety of factors NOT including ________.
answer
the location(s) of business operations
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To make good decisions, a successful manager must be able to think abstractly in order to picture the organization as a whole and to understand its relationship to the rest of the business community. In other words, the manager must have ________.
answer
conceptual skills
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Tasty Pastry Bakery Shop is having problems with its sticky buns. The bottoms are burning and the customers are complaining. Management has identified the problem and is looking into possible alternative solutions. They could change the recipe and reduce the sugar, which burns quickly. They could change the type of pan they are using. They could lower the temperature of the oven. They have tried changing the type of pan from steel cookie sheets to glass pans; however, the buns are still burning. What should they do now?
answer
try reducing the amount of sugar or lowering the temperature
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Which of the following best defines McClelland's need for achievement?
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It is the need to accomplish something difficult on one's own
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Which of the following is NOT a characteristic of a good team setting for group flow?
answer
sitting at round tables and using individual notepads
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Johanna decides she is bored with her current job and is ready to quit. She wants to take some time off and then look for a new job in a different city. Her coworker tells Johanna to check the company handbook to make sure her reasons for quitting are acceptable. Johanna knows this is not necessary because of the legal doctrine, ________.
answer
employment at will
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For her psychology project, Melissa has decided to study the production levels of cooks at a local fast food restaurant. She expects the cooks in her study group to outperform the cooks in her control group because of ________.
answer
the Hawthorne effect
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Which of the following is the BEST example of an employee in a flow state?
answer
Diana feels in control of her job situation, which often leads to her producing her best work
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Veronica is reentering the workforce after years away caring for her elderly parents. She is making many assumptions about today's workplace. Which of Veronica's assumptions is FALSE?
answer
Women receive pay equal to their male counterparts
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Phishing is MOST OFTEN used to ________.
answer
steal credit card numbers
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Steve has a new job as a data warehouse specialist. He has attended formal classes at the local university and informal classes provided by his employer in order to learn the skills required by his new job. Steve also has learned job skills by performing them during the workday. Steve has experienced a(n) ________.
answer
apprentice training program
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Kyle has just accepted a job as an accountant for a large firm. He is deaf, so his employer is expected to accommodate Kyle's needs with some modified telephone equipment. These reasonable accommodations are legislated under the ________.
answer
Americans with Disabilities Act
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Retro Inc. wanted to reduce the amount of supplies it had on hand at any given time to the minimum required. To accomplish this goal, it implemented a ________ system.
answer
just-in-time
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Which of the following is NOT a primary source of data?
answer
accounting records
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Yoshiko owns a greeting card store and recently hired a new daytime clerk. The new clerk is learning job skills by performing them under Yoshiko's informal direction. Yoshiko is conducting a(n) ________.
answer
on-the-job training program
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Goals are broad accomplishments that an organization wants to achieve within a certain time frame; in most companies this is about _______.
answer
five years
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The California Nurses Association was formed to negotiate the unique salary needs and working hour structures of direct-care nurses with the hospitals in which they work. The CNA is an example of a ________.
answer
labor union
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Recently, negotiations between a local housepainters union and their employer came to an impasse. The employer felt he had a legitimate position in the negotiations and refused to allow union member painters from entering the premises. This is called a ________.
answer
lockout
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Which statement about a Theory Y management style is FALSE?
answer
People mainly want security in their jobs
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Yvette was recently hired as a restaurant manager for McDonald's and must attend classes at Hamburger University. This is an example of ________.
answer
off-the-job-training
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Which of the following is the BEST example of how technology supports ethical conduct in hospitals?
answer
Technology allows employees to report their mistakes without risking disciplinary action
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What is MOST important for cloud computing?
answer
Internet
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Which of the following is a function of a company's IT department?
answer
managing the use of mobile computing
question
Jesse works for a canning factory that creates soda cans for distribution. His job is to move identically filled boxes from the end of the production line to the shipping area. He is one of only thirty employees at the factory because most of the work is done by machines. Which type of production does Jesse's company use?
answer
mass production
question
A group of companies that band together to purchase goods or services is called a(n) ________.
answer
procurement exchange
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Ben receives an email purporting to be from his bank, advising him that new passwords are being distributed. The email asks him to enter his current password, as well as other personal information. Ben sends the requested information and then notices the next day that funds have been withdrawn from his account without his knowledge or consent. Upon contacting the bank, Ben learns that the original email was a fraud. Ben is a victim of ________.
answer
phishing
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Which of the following tools is NOT used to retain customers in order to stimulate future sales of similar or supplementary products?
answer
heavy public advertising
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The quality initiative that is statistically based, proactive, long-term and designed to look at the overall business process to prevent problems is called ________.
answer
Six Sigma
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The unit in a company that is most often responsible for the hardware components, software programs, and networking strategies of a business organization is ________.
answer
information technology
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According to Maslow, which need are people striving to satisfy when they seek to maximize their own potential?
answer
self-actualization
question
According to Maslow, which need are people striving to satisfy when they seek to maximize their own potential?
answer
self-actualization
question
According to Maslow, which need are people striving to satisfy when they seek to maximize their own potential?
answer
self-actualization
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