Business Communications Chapter One – Flashcards
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Communication ranks at or near the top of the business skills needed for success
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True
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The importance of communication skills is the same at all levels of an organization.
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False
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Written communication has replaced oral communication in business settings.
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False
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Poor communication negatively affects big businesses, not small businesses.
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False
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The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is known as social intelligence.
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True
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The ability to interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes is known as visual literacy.
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False
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The widespread use of the Internet has increased companies' attention to social responsibility.
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True
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A business's communication with its suppliers is a typical example of internal-operational communication.
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False
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Personal communication interferes with good business relationships and should be prohibited in the workplace.
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False
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The formal network refers to the main lines of operational communication in a business.
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True
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The informal network inside an organization is often referred to as the grapevine.
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True
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The kind of communicating a business does is independent of the nature of the business.
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False
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The official culture and the actual culture in a company are exactly the same
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False
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Imagination and creativity are for the creative disciplines. Business communication problems should be solved using standard procedures.
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False
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Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language
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True
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Sensing a need for communication typically occurs at the recipient's end in the business communication process.
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False
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Solving a communication problem is typically a linear process.
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False
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Interpreting a message is more than just extracting information from a message.
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True
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No two people have identical contexts or mental "filters."
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True
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Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.
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True
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Which of the following statements is true about email?E
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E. Email is the most heavily used communication medium in business.
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The advent of new media has _____.
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A. increased the need for employees who have social intelligence
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Identify the impact of new media on communication.
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C. New media have increased the ease of tapping the intelligence of people outside an organization.
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Which of the following is a current challenge for business communicators?
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C. Increased focus on corporate social responsibility
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Social intelligence is best defined as the ability to _____.
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B. quickly assess the emotions of those around and adapt their words, tone, and gestures accordingly
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Baby Boomers refer to those people who _____.
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E. were born soon after World War II
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_____ is best defined as the ability to understand and adapt to the preferences for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of people in different countries.
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A. Cross-cultural competency
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Which of the following statements is true about increasing globalism and workplace diversity?
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C. The requirement for cultural agility in workplace communication has increased significantly
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Computational thinking is best defined as the ability to _____.
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A. interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes
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The automation of tasks by smart machines _____.
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B. enables employees to spend more time on tasks that require strong interpretive skill
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The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is known as _____.
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E. visual literacy
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Cross-cultural competency is best defined as the ability to _____.
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A . understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of different countries
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The widespread use of the Internet has _____.
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A. forced companies into focusing harder on developing a socially responsible image
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Which of the following is true about internal-operational communication?
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C. It includes the orders and instructions that supervisors give to their employees.
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Which of the following is true about external-operational communication?
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B. It includes all of the business's efforts at selling, from sales letters and emails to ads, tradeshow displays, and customer visits.
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Which of the following constitutes an internal audience for a business?
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C. The company's employees
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Which of the following is an example of internal-operational communication?
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E. A memo concerning the production and sales targets for an organization
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A memorandum reporting the shortage of certain goods written by the warehouse supervisor of Yellow Lamination Inc. to the company's purchasing department would be best classified as a form of _____.
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A. internal-operational communication
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An angry customer calls the public relations department of Neptune Inc. to complain about a defect in the company's product. This form of communication can be categorized as _____.
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B. external-operational communication
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Which of the following is an example of external-operational communication?
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C. Discussion between the CEOs of two companies regarding a possible merger of their companies
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Which of the following is a form of external-operational communication?
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D. Meetings that executives hold with leaders of community organizations
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Communication with an external audience should be undertaken with careful attention to both content and tone because _____.
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D. such messages can be regarded as public-relations messages, conveying a certain image of the company
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Which of the following statements is true about personal communication?
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D. Communication with external parties will often include elements of personal communication.
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Which of the following best exemplifies personal communication?
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C. A note to a supplier thanking him for the Christmas card he sent
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A _____ refers to the major, well-established channels for information exchange within an organization.
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B. formal network
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Which of the following is true about the formal network of an organization?
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E. The formal network constitutes the main lines through which the bulk of operational communication flows
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Which of the following is true about the informal network of an organization?
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E. The informal network follows no set pattern and is usually a complex relationship of smaller networks.
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The grapevine of an organization is best defined as _____.
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D. the informal network used by the employees within the organization
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Skillful managers are most likely to deal with their organization's grapevine by _____.
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C. recognizing its presence and using it for a positive purpose
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Which of the following statements is true about business communication within an organization?
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B. Organizations in a stable environment tend to depend on established types of formal communication.
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Which of the following statements is true about organizational culture?
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E. Organizational culture refers to an organization's customary, but often unstated, ways of perceiving and doing things.
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Which of the following statements is true about the actual organizational culture of a company?
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E. It is the medium of preferred values and practices in which the company's members do their work.
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Which of the following best illustrates an ill-defined problem?
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D. How to communicate a dip in profits to a company's stakeholders
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Which of the following statements is true about ill-defined problems?
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D. Solving ill-defined problems requires analytical skill and good judgment.
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Which of the following approaches will be most effective for solving business communication problems?
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D. Consider the likely effects of a number of different solutions, and choose the solution with the best likely effect
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Which of the following is true about contexts for communication?
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A. Communication can be influenced by the communicators' professional roles
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Which of the following best exemplifies a personal context influencing communication?
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D. Jason, stressed because of a tight deadline, writes a rude email to a coworker.
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Which of the following best exemplifies a communicator's professional context influencing communication?
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C. Gordon, a graphic designer, prefers to communicate ideas visually.
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The first step in the communication process is to _____.
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C. sense the need for communication
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In the process of communication, once the primary sender of a message develops a well-informed sense of the situation, the next logical step is to _____
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A. analyze the potential audiences
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Which of the following is most likely to be true of a situation that heavily involves the audience in the communication process?
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B. Solving a communication problem will be a recursive process.
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_____ is the communication problem that arises when two people using the same word think that they agree on its meaning but actually do not.
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D. Bypassing
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Pedro, a sales manager, asks Rafael, one of his new recruits, to send him a sales report by EOD (end of day). Rafael intends on creating the report after returning home and sending it to Pedro by midnight. While Rafael is on his way out after finishing his work for the day, Pedro spots him and asks him for the report. It is only then that Rafael realizes that Pedro expected him to finish the report before leaving. This scenario exemplifies _____.
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E. bypassing
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Josiah has just been hired by a large investment firm. His boss informs him that Fridays are "casual." When Friday comes, Josiah comes to work in jeans and a golf shirt, but all the other males are wearing dress shirts and slacks. This problem in communication is an example of _____.
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B. bypassing
