question

Which of the following clarify structure and show employees where they fit into a firm's operations?

answer

organization charts

question

Reporting relationships within the company shown on the organization chart as solid lines are defined as the ________.

answer

chain of command

question

Grouping jobs into logical units is called ________.

answer

departmentalization

question

In a ________ organization, most decision-making authority is held by upper-level managers.

answer

centralized

question

The number of people managed by one supervisor is called the manager's ________.

answer

span of control

question

________ is the assignment of a task, responsibility, or authority by a manager to a subordinate.

answer

Delegation

question

The power to make the decisions necessary to complete the task is ________.

answer

authority

question

________ is the obligation employees have to their manager for the successful completion of an assigned task.

answer

Accountability

question

Everyday social interactions among employees that transcend formal jobs and job interrelationships are called the ________.

answer

informal organization

question

The informal organization ________.

answer

can reinforce office politics that put the interests of individuals ahead of those of the firm

question

At Chaparral Steel, some employees transport scrap steel while others operate shredding equipment. This is an example of _____

answer

specialization

question

As a small organization grows, so does the need to ________.

answer

specialize

question

Sears can calculate the profits it generates from appliances, home furnishings, and every other department in the store if it treats each department as a ________.

answer

profit center

question

Firms having production, marketing, human resource, and finance departments are departmentalized according to ________.

answer

function

question

At McDonald's, most advertising is handled at the corporate level, and any local advertising must be approved by a regional manager. McDonald's is an example of a(n) ________ organization.

answer

centralized

question

The U.S. Army has a ________ organizational structure, with many organizational layers.

answer

tall

question

Which of the following factors affect the manager's span of control?

answer

All of these

question

Which of the following best describes responsibility?

answer

the duty to perform an assigned task

question

Groups of operating employees empowered to plan and organize their own work and to perform that work with a minimum of supervision are referred to as ________.

answer

work teams

question

The form of organization used by most small to medium-sized firms is ________.

answer

functional

question

A ________ organization has little or no formal structure, with only a handful of permanent employees.

answer

virtual

question

Rubbermaid has used ________ to create and maintain the innovation and flexibility of a small business environment within the large, bureaucratic structure.

answer

intrapreneuring

question

Which of the following is an advantage of job specialization?

answer

workers can develop expertise in their jobs

question

Jack Welch, former CEO of General Electric, stated, "If you don't let managers make their own decisions, you're never going to be anything more than a one-person business." Welch was likely a proponent of ________ management.

answer

decentralized

question

In the delegation process, ________ follows ________.

answer

granting authority; assigning responsibility

question

Which of the following are the "doers" and producers in a company?

answer

line employees

question

Which of the following types of structure entails a second chain of command?

answer

matrix

question

Global Research Consortium employs a ________ organizational structure, meaning it has little or no formal structure.

answer

virtual

question

The term ________ refers to all the activities involved in making products, goods and services, for customers.

answer

operations

question

________ is the ability of a product to satisfy a human want.

answer

Utility

question

________ is the systematic direction and control of the processes that transform resources into finished products.

answer

Operations management

question

The amount of a product that a company can produce under normal working conditions is its ________.

answer

capacity

question

________ refers to the sameness of product quality from unit to unit.

answer

Consistency

question

A ________ breaks down large projects into steps to be performed and specifies the time required to perform each one.

answer

Gantt chart

question

Which of the following is a major objective of JIT production?

answer

All of these

question

The process by which a company analyzes a competitor's product to identify desirable improvements in its own is called ________.

answer

competitive product analysis

question

________ patterned after the successful Japanese concept of quality circles.

answer

Quality improvement teams are

question

The supply chain is also referred to as the ________.

answer

value chain

question

________ is the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services.

answer

Outsourcing

question

Which of the following is NOT one of the kinds of utility goods and services provide to customers?

answer

leisure

question

When a company makes products available where they are convenient for consumers, it creates ________ utility.

answer

place

question

Services are ________; they cannot be touched, tasted, smelled, or seen.

answer

intangible

question

A ________ layout is designed to move resources through a smooth, fixed sequence of steps.

answer

same-steps

question

The check-processing operations at your bank would be considered to be a ________ system.

answer

low-contact

question

Which of the following is NOT one of the areas of materials management?

answer

customer service

question

In a ________ production system, all the needed materials and parts arrive at the precise moment they are required for each production stage.

answer

just-in-time

question

Quality ownership is ________.

answer

the principle that quality belongs to each person who creates it while performing a job

question

When Toshiba takes apart a Xerox copier and tests each component, it is engaging in ________.

answer

competitive product analysis

question

________ is a program attesting that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization.

answer

ISO 9000

question

Which of the following best describes business process reengineering?

answer

the redesigning of business processes to improve performance, quality, and productivity.

question

Dell Computers uses ________ to improve performance by sharing information.

answer

supply chain management

question

Which operations competence has FedEx given greatest credit for winning orders (business) in the marketplace?

answer

dependability

question

________ is the positive behaviors that do not directly contribute to the bottom line.

answer

Organizational citizenship

question

Personality and attitudes are dimensions of ________.

answer

individual differences among employees

question

Agreeableness, emotionality, and extroversion are all part of ________.

answer

personality

question

Self-awareness, empathy, and social skills are all part of ________.

answer

emotional intelligence

question

Another word for job satisfaction is ________.

answer

morale

question

A(n) ________ is the set of expectations held by employees concerning what they will contribute to an organization and what the organization will provide in return.

answer

psychological contract

question

A good person-job fit is a situation in which ________.

answer

the employee's contributions and the company's inducements balance

question

According to which theory are workers motivated solely by money?

answer

classical theory

question

________ is the tendency for productivity to increase when workers believe they are receiving special attention from management.

answer

The Hawthorne effect

question

Managers who subscribe to ________ believe that people are naturally lazy and uncooperative and must be either punished or rewarded to be made productive.

answer

Theory X

question

Douglas believes that his employees are self-motivated and growth-oriented. He is a ________ manager.

answer

Theory Y

question

According to which of the following theorists do job satisfaction and dissatisfaction depend on hygiene and motivation factors?

answer

Herzberg

question

Which of the following theories suggest that people are motivated to work toward rewards that they want and that they believe they have a reasonable chance of obtaining?

answer

expectancy theory

question

Feelings of fairness as compared to others are explained in ________.

answer

equity theory

question

Employees are given a voice in how they do their jobs and how the company is managed in ________.

answer

participative management and empowerment

question

Job rotation is a type of ________ program.

answer

job enrichment

question

Which of the following allow people to choose their working hours by adjusting a standard work schedule on a daily or weekly basis?

answer

flextime programs

question

________ refers to a person's ability to understand and have compassion for how others are feeling.

answer

Empathy

question

Christine Choi is a programmer for BMC Software in Houston. In terms of a psychological contract, her ________ include a good place to work, nice benefits, and a large salary.

answer

inducements

question

According to the classical theory of motivation, workers are motivated by ________.

answer

money

question

Time-and-motion studies are associated with which theory of management?

answer

scientific management

question

According to Herzberg, working conditions are an example of ________.

answer

hygiene factors

question

Theory X and Theory Y are ________.

answer

managerial assumptions about workers

question

Status and job titles can meet the ________ needs level in the hierarchy of needs model.

answer

esteem

question

Who does MBO involve in the organization?

answer

managers and subordinates

question

The biggest advantage of MBO is ________.

answer

motivational impact

question

Which expression may best describe the Hawthorne effect?

answer

People work harder when they receive attention from managers.

question

Using ________, firms that analyzed jobs and found better ways to perform them were able to produce goods more cheaply, make higher profits, and thus pay and motivate workers more than its competitors.

answer

scientific management

question

Which of the following helps explain why some people do not work as hard as they can when their salaries are based purely on seniority?

answer

expectancy theory

question

Which of the following tend to increase satisfaction in jobs lacking in motivating factors?

answer

job enrichment and job redesign

question

Which researcher's theory suggests that lower-level needs must be met before a person tries to satisfy higher-level needs?

answer

Maslow

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