question

When it comes to communication skills, employers express particular frustration with?

answer

Recent college graduates who haven't learned how to adapt to a professional environment

question

Which of the following is not a characteristic of effective business messages?

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They present the writer's opinions as facts

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A flatter organizational structure

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helps make communication flow more effectively

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The term corporate culture refers to what?

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The mixture of values, traditions, and habits that give a company its atmosphere and personaltiy

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An example of horizontal communication is

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an email message about sick leave sent from one department secretary to another secretary in a different department

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In most organizations, the rumor mill tends to be particularly active when ?

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the formal communication network is not providing the information employees want

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Generally speaking, limitations of the formal communication network

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have helped to spur the growth of social media in the business environment

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In the first step of the communication process, the sender

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has an idea/

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Uncomfortable meeting rooms, multitasking, and computer screens filled with popup messages are all examples of

answer

distractions

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During a long meeting, you notice that you're automatically questioning the motives of anyone whose viewpoint does not match your own. You are engaging in

answer

selective perception

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Business communication 2.0 refers to

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a new approach to business communication, emphasizing interaction and conversation rather than one way publication

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Most companies that embrace Business communication 2.0

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adopt a hybrid approach to communication in which some messages follow the tradtional model and others follow the 2.0 approach

question

Which of the following is an example of Bussiness communication 2.0 in action?

answer

An electronics store invites customers to submit YouTube videos showing how to install home theater systems

question

The information technology paradox refers to

answer

The idea that information tools such as email can waste as much time as they save

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The accepted principles of conduct that govern behavior with a society are known as

answer

ethics

question

Chapter 2: Which of the following is not a way teams help organizations to succeed?

answer

Increase groupthink among members

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A hidden agenda refers to

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individuals' private, counterproductive motives

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_________ are informal standards of conduct that team members share.

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Group norms

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One member of a task force on which you serve is particularly good at helping other members along and work through their differences. This individual plays a _____ ROLE

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Team maintenance

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Only one sales rep can go to the conference in Hawaii, but both Susan and Sean want to go. After much discussion and arguing, they draw straws and Susan gets the trip, This is an example of

answer

a win lose situation

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When composing collaborative messages, the best strategy is to

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avoid composing as a group

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Social networking technologies are designed to

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do none of the above

question

the key to a productive meeting is careful planning that addresses

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ALL OF THE ABOVE

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Use of parliamentary procedure

answer

helps meetings run more smoothly

question

When conducting a meeting

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Do none of the above

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If you are listening mainly to understand the speaker's message, you are engaging in _____ listening

answer

content

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A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in ____ listening

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empathic

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The first step in the basic listening process is ____ the message

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receiving

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In part, poor listening occurs because listeners

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can think faster than speakers can speak

question

Which of the following is not an important consideration related to etiquette in the workplace?

answer

Your height and weight

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Chapter 3: Diversity in the workplace can be based on differences in

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all of the above

question

Culture influences a person's understanding of

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all of the above

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When you react ethnocentrically, you

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assume that your culture is superior to others

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The practice of accepting multiple cultures on their own terms is known as

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cultural pluralism

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Cultural differences appear in a number of important areas including

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all of the above

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To convey meaning in a low context culture such as the one existing in Germany, people rely more on

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explicit verbal communication

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Compared to low context cultures, high context cultures tend to take a___ approach regarding the meaning of business contracts

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more flexible

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Women executives who travel abroad

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may not be taken seriously as businesspeople, depending on the culture

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Meeting a deadline is generally less important than building a relationship for business people in

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high context cultures

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Associating youth with strength and age with declining power is

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common in the US but not in many Asian societies

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Learning about an unfamiliar culture is a

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a worth undertaking even if you learn only a small amount

question

Letters from Japanese business people tend to be___ than those written in the United States

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Less direct

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When writing for multicultural audiences, it is often helpful to

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use simple sentences and short paragraphs

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When preparing a message to someone from another culture, you should

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be careful to express numbers and dates in the format used in that person's cultures

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Which of the following sentences contains an idiomatic expression?

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Making our monthly sales quot will be a piece of cake

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Chapter 4: In developing business messages, the step during which you evaluated whether you have expressed your ideas clearly is

answer

completing

question

Inexperienced communicators tend

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to dive directly into writing the message without sufficient time to plan

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In most cases, a message should be deffered or canceled if

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the time is wrong

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An example of a specific purpose for a business message would be

answer

to inform employees about the new vacation policy

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In general for internal communication, the higher up your message goes, the

answer

fewer details people want to see

question

Forecasting your audience's probably reaction to your message is

answer

vital, because potential audience reaction affects message organization

question

A knowledge management system

answer

is a centralized database of experiences and insights of employees throughout an organization

question

When meeting your audience's informational needs, you should emphasize ideas

answer

of greatest interest to the audience

question

A good way to test the thouroughness of your business message is to check it for

answer

the who, what, when, where, why, and how

question

Choosing the right medium for your message

answer

is an important communication skill

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In today's high tech business environment, the need for managers to engage in frequent walk arounds( chatting with employees to get input and answer questions)

answer

still exists, according to many experts

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Form letters in business can

answer

be helpful when communicating about routine matters

question

In general, traditional business message rely

answer

primarily on text, with occasional support from graphical elements (such as charts and diagrams)

question

Telephone calls are

answer

capable of conveying quite a few nonverbal signals

question

VOIP is a

answer

technology for making telephone calls via the Internet

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Chapter 5: Select the sentence with the best "you" attitude

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Once your application is complete, you should receive a response within two weeks

question

When it comes to using the YOU attitude,

answer

it is important to recognize and accommodate cultural differences

question

In part because of limited opportunities for feedback, written communication and most forms of electronic communication require____ than oral communication

answer

more tact

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Select the sentence with the most positive emphasis:

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We will complete the process audit by Friday

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A euphemism is a word or phrase that is

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a milder term for one with neggative connotations

question

The title chairman

answer

is sometimes used to refer to a woman who heads a board of directors

question

If you must refer to someone's disability, the best wording would be

answer

an employee with physical handicaps

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To help establish credibility with your audience, you should

answer

show that you are confident and that you believe in yourself and in your message

question

Using hyperbole when offering praise to fellow employees

answer

is less effective than pointing out specific qualities that warrant praise

question

Your communication ____ involves the choices you make to express yourself, the words you select, the manner in which you use those words in sentences, and the way you build paragraphs from the individual sentences.

answer

style

question

The best tone for most business messages is

answer

conversational

question

Which of the following is not an example of pompous language?

answer

Please let us know

question

Plain language is a style of writing

answer

designed to make information more understandable to the audience

question

Identify the voice in the following sentence: " Based on negative client feedback, the marketing department abandoned the campaign"

answer

Active

question

Using the passive voice makes sense when you

answer

want to be diplomatic in pointing out a problem or error

question

CHAPTER 6: Messages sent via IM, text messaging, email and blogging

answer

should be revised, even if it involves nothing more than a quick review before sending

question

Putting your first draft aside for a day or two before you begin the revision process

answer

is often helpful, especially with more complex messages

question

When evaluating the work of others, you should

answer

make sure you understand the writer's intent before you begin suggesting or making changes

question

As a general rule, if a document you have written scores well on a readability index,

answer

you should not assumed that it is well written

question

Skilled business writers

answer

vary the length of their sentences to maintain reader interest and convey

question

When it comes to paragraph length, you should

answer

use one sentence paragraphs only occasionally for emphasis

question

Informative headings and subheadings

answer

guide readers to think a certain way about the topics covered

question

If the figures are in by the end of the month we will hopefully be able to begin planning for the upcoming year's budget, but if they are not, then the planning process will most definitely have to wait until later is an example of

answer

an overly long sentences

question

What is wrong with the sentence?" To waste time and missing deadlines are bad habits."

answer

Similar ideas are not parallel

question

Environmental impact consultant study results is an example of

answer

a long noun sequence

question

The above mentioned book is potentially an example of

answer

an awkward reference

question

Which of the following sentences is the most concisely worded?

answer

Before the project begins, the engineers need the revised specifications from the project manager

question

Starting a sentence with IT IS or THERE ARE is

answer

usually a sign that the sentence could be shorter and more active

question

A spell checker

answer

highlights words it doesnt recognize

question

When using a computer thesaurus you

answer

should be careful to use only those words that convey your intended meaning

question

CHAPTER 7: Email is to be used for external communication

answer

regularly, although it has been replaced in many cases by other tools

question

Which of the following is not true of instant messaging?

answer

It costs more than phone calls or email

question

In terms of the three step writing process, podcasts differe mostly from written messages in the ____ step

answer

completing

question

When it comes to writing messages in today's business environment,

answer

printed letters are still used for external communication

question

Which of the following compositional modes for electronic media involces helping people find their way through an unfamiliar system or new subject

answer

orientations

question

Which of the following compositional mode for a communication task using electronic media, the central factor to consider i

answer

what kind of information audience members are likely to need

question

Social media postings on sites such as Twitter and Facebook

answer

have caused some employees to be fired

question

One of your sales representatives has begun using social networks to aggressively promote a new product line. The best response would likely be to

answer

Discourage him from using blatant salespeak since it is likely to alienate the audience

question

You have decided to post a video on YouTube explaining how to use one of your company's new products, To be most effective the video should be no more than ___ minutes long

answer

5

question

Compared to social media sites, email

answer

still has compelling advantages that make it useful in many companies

question

Email hygiene refers to

answer

all the efforts companies make to keep email clean and safe

question

One important element of basic email etiquette is to

answer

respect the chain of command

question

Email messages s

answer

should be written with the assumption that they will be stored forever

question

Which of the following is the best example of an effective email subject line?

answer

Website redesign is on schedule

question

Email

answer

should follow the convention of other business writing in formal situations

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