question

Caroline is writing a business letter to a German client. What should she do as she prepares the letter?

answer

Use correct grammar and conventional punctuation.

question

Communicators in low-context cultures

answer

tend to be logical, analytical, and action oriented.

question

Emma runs a small business and wants to improve communication among her increasingly diverse staff. Which of the following should she do?

answer

Consider having employees take part in diversity awareness training.

question

Businesspeople from which country are most likely to be uncomfortable with silence and impatient with delays?

answer

United States

question

Which of the following statements about power distance is least accurate?

answer

In Asian cultures people are more relaxed about social status and the appearance of power.

question

Jackson will be attending a professional conference in Vietnam. What should he do to try to enhance oral communication with his colleagues?

answer

Listen without interrupting.

question

An example of a country that has a low-context culture is

answer

the United States.

question

Customers prefer to deal with companies with diverse employees who respect customers' values and reflect the diverse makeup of these customers.

answer

True

question

Gordon was just hired by a company with an extremely diverse workforce. He wants to fit in immediately. What should he do?

answer

Concentrate on shared experiences, mutual goals, and similar values.

question

Ethnocentrism, which involves the belief that one's own race is superior to others, is a natural attitude inherent in all cultures.

answer

True

question

According to Transparency International, what are the two most corrupt countries in the world?

answer

North Korea and Somalia

question

The belief that one's own race is superior is known as

answer

ethnocentrism.

question

Zachary works with employees from a variety of cultural backgrounds and wants to be tolerant of their beliefs. Zachary should practice

answer

empathy.

question

In low power distance countries, subordinates expect formal hierarchies and embrace relatively authoritarian, paternalistic power relationships.

answer

False

question

Which of the following U.S. laws is a tool in the domestic anticorruption battle, forbidding off-the-book bribes?

answer

Sarbanes-Oxley Act of 2002

question

Today's the populations of the United States and Canada can be best described as

answer

a tossed salad or spicy stew where people from different ethnic groups each contribute their own unique flavor.

question

Select the least accurate statement about culture.

answer

Because cultural norms are so deep-seated, they almost never change.

question

One of your colleagues admires silence and considers it a key to success. Your colleague is most likely American.

answer

False

question

Which of the following statements about intercultural ethics is most accurate?

answer

Many companies require their employees to take ethics training programs.

question

Social media may potentially bridge cultural differences as well as reinforce them, depending on their users.

answer

True

question

What is the best advice for an American businessperson who is traveling to Sweden on business?

answer

Follow up oral negotiations and agreements in writing.

question

Members of high-context cultures are more likely to be logical, analytical, and action oriented.

answer

False

question

Jing-Ying places great value on the posture, voice inflection, gestures, and facial expressions of employees within the workplace. She is most likely part of a(n) ____ culture

answer

high-context

question

Which of the following statements about gender differences in communication is least accurate?

answer

Women tend to make more "I" statements; whereas, men make more "we" statements.

question

Companies that set aside time and resources to cultivate and capitalize on diversity will suffer fewer discrimination lawsuits, fewer union clashes, and less government regulatory action.

answer

True

question

The rules, values, and attitudes of culture are inherent; that is, we are born with them.

answer

False

question

Learning more about the powerful effect that culture has on behavior will

answer

help you reduce friction and misunderstanding in your dealings with people from other cultures.

question

By tradition, Asian businesspeople typically place a high value on

answer

group decision making.

question

The North American Free Trade Agreement (NAFTA) promotes open trade globally.

answer

False

question

Business communicators in low-context cultures, such as the United States and Germany, assume that messages must be explicit, and listeners rely exclusively on the written or spoken word.

answer

True

question

Which of the following is the most accurate statement about the globalization of markets?

answer

Many U.S. companies with famous brands are now controlled by global enterprises.

question

Which of the following statements about context is least accurate?

answer

No one has attempted to classify countries according to context.

question

Learning more about the powerful effect that culture has on behavior will help you reduce friction and misunderstanding in your dealings with people from other cultures.

answer

True

question

When discussing cultures, we should avoid making any generalizations.

answer

False

question

How are new information and communication technologies used to promote globalization?

answer

All of these choices

question

Chip was hired as a sales rep for a multinational company and will be selling computer products around the world. He should learn and use the metric system.

answer

True

question

U.S. businesses and those of other countries are seeking to expand around the world for many reasons. Which of the following is not one of those reasons?

answer

An increase in the number of underdeveloped countries

question

Which of the following trade agreements expands free trade among Canada, the United States, and Mexico?

answer

North American Free Trade Agreement (NAFTA)

question

Only developed countries have a unique culture and shared background.

answer

False

question

Which of the following statements about nonverbal communication in intercultural environments is least accurate?

answer

If you study hard enough, you can learn all of the nuances of nonverbal behavior in other cultures.

question

Saving face is the primary motivational factor in low-context cultures.

answer

False

question

Communicators in high-context cultures

answer

are more likely to be intuitive and contemplative.

question

Businesspeople from which country are most likely to speak using extravagant or poetic figures of speech?

answer

Brazil

question

Which of the following statements is least accurate?

answer

If a nonnative speaker is struggling to express an idea in English, Americans should help by finishing the sentence for the speaker.

question

Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?

answer

We look forward to meeting with you next month.

question

Which of the following statements about saving face is most accurate?

answer

Face refers to the image a person holds in his or her social network.

question

hat is the best advice for citing numbers when writing letters to businesspeople in other cultures?

answer

Always convert dollar figures into local currency.

question

Julia was born and raised in the United States. Because she has been taught that it is best to be direct when speaking in the workplace, Julia expects her Vietnamese coworkers to share her belief. Julia's misconception is the result of

answer

ethnocentrism.

question

A stereotype, which is an oversimplified behavioral pattern applied uncritically to groups, is always false.

answer

False

question

Gayle will be traveling to Thailand on business and wants to demonstrate intercultural competence while there. What is the best advice you can give her?

answer

Show supportiveness with head nods, eye contact, facial expressions, and physical proximity.

question

Brooke, who works for a U.S. company, has just been assigned to manage the company's division in Vietnam. She should emphasize team-based projects and group decision making with her new employees.

answer

True

question

Leonard will be traveling on business to a country where he knows bribes are a normal part of business. Which of the following is the best advice for Leonard?

answer

Leonard should offer nonmonetary benefits, such as additional customer service, in lieu of paying bribes.

question

Only North American companies have adopted ethics codes.

answer

False

question

Steven is an analytical, action-oriented person and places great value on business messages that are objective, professional, and efficient. He is most likely part of a(n) ____ culture.

answer

low-context

question

Persons from many cultures are moving to countries promising to fulfill their dreams. For generations the two most popular destinations have been

answer

the United States and Canada.

question

Nonverbal behavior, such as using the "thumbs up" hand gesture, conveys the same meaning in all cultures.

answer

False

question

Tamika's family always celebrates Christmas with decorated tree and stockings hung on the fireplace. These holiday decorations are visible symbols of Tamika's cultural background.

answer

True

question

What is the least accurate statement about social networking among cultures?

answer

Social and digital media tends to make introverts more extroverted.

question

Improving one's tolerance of other cultures means being empathetic, nonjudgmental, and willing to seek common ground.

answer

True

question

Businesspeople from which country are most likely to speak using extravagant or poetic figures of speech?

answer

Brazil

question

The number of foreign-born persons in the United States is decreasing.

answer

False

question

The same letter, date, and number formats are used throughout the world.

answer

False

question

During business negotiations, which group of individuals most likely to place more emphasis on the surrounding context than on the actual words?

answer

Japanese

question

In conversation with a Korean businessperson who speaks English fairly well, Meaghan discovers that much of what she has just said was not understood by the Korean. In continuing the conversation, Meaghan should

answer

accept blame for the misunderstanding and use simpler language.

question

Emile was born in Paris and has lived his entire life in France. He is proud of his country and believes that the French are superior to all other cultures. Emile is displaying

answer

ethnocentrism.

question

What is the best advice for citing numbers when writing letters to businesspeople in other cultures?

answer

Always convert dollar figures into local currency.

question

Verbal skills in another culture are more difficult to master than nonverbal skills.

answer

False

question

Because it is based on strong tradition and deep-seated beliefs, a country's culture rarely changes.

answer

False

question

Which of the following is an invisible sign of culture?

answer

Christopher believes that adults need to be responsible for their actions.

question

Yung is a high-context communicator. He is likely to use spiral logic when thinking and making decisions.

answer

True

question

According to some intercultural experts, the most important attitude in achieving intercultural competence is

answer

supportiveness.

question

Select the most accurate statement about culture.

answer

Cultural rules of behavior learned from your family and society are conditioned from early childhood.

question

Most Facebook users live in the United States and Canada.

answer

False

question

Dale recently completed diversity training. Which of the following was he most likely taught during the training?

answer

Unfounded generalizations about people and cultures can lead to bias and prejudice.

question

Which of the following statements is inaccurate?

answer

Most cultures generally view time as a precious commodity that should be preserved.

question

Many of the world's industrialized countries have formally agreed to a new global treaty that bans the practice of bribery of foreign government officials. What organization promoted this treaty?

answer

Organization for Economic Cooperation and Development

question

You are writing a letter to a potential customer in Italy. Which of the following should you include in your letter?

answer

Weights and measures written it the metric system

question

Which of the following statements about the middle class in emerging economies is least accurate?

answer

Estimates suggest that 70 percent of world growth over the next few years will come from already developed countries.

question

When American businesspeople conduct business abroad, they should always adopt the ethical standards of the foreign country as a sign of respect.

answer

False

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