APSC 221 Chapter 12: Change Management – Flashcards

Ensures that whatever is changed will not disrupt the workings of the whole machine. And enables the effective execution of the relevant change management activities required to make a change occur

1) Transformational change 2) Bounded change 3) Deliverable-based change

change that results in large improvements in performance usually the policies of a new CEO or a company that is in serious difficulty

initiated by divisional leaders or department heads who want to improve their part of the organization, often concerned with becoming more efficient. Less risky than transformational change but potential benefits are also lower

often called projects, delieverables may be new products, enchanced IT systems, etc.

-deliverables are designed so they are compatible with those parts of the operation that are not changing - every change is supported or at least accepted by sufficent stakeholders affected by the change - the risks from changes are understood and appropriate mitigating activities are put in place

people and operations

1) recognizing need 2) mandate - make the change occur 3) direction 4) approach 5) complete scope - the definition of boundaries of the change intitative 6) resources 7) willingness to give 8) monitoring and intervention

a specific change that an organization wants to undertake

activities within a change initiative to assist with managing and achieving a change

1) the disaster - organization has taken on irreversible change and it results in devastating reduction in performance 2) the lost investment- the change is implemented, initially there is significant improvement but over time it declines, change is gradually abandoned 3)the partial success- over time there is sustained improvement in performance, does not realize the change's full potential and the business case is never achieved 4) the ideal- change leads to a rapid, significant and sustained improvement