APSC 221 Chapter 12: Change Management – Flashcards
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Delieverable-led change is
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often called projects, delieverables may be new products, enchanced IT systems, etc.
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Change management help to ensure
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-deliverables are designed so they are compatible with those parts of the operation that are not changing - every change is supported or at least accepted by sufficent stakeholders affected by the change - the risks from changes are understood and appropriate mitigating activities are put in place
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The two central aspects of change are
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people and operations
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The eight building blocks of successful change are
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1) recognizing need 2) mandate - make the change occur 3) direction 4) approach 5) complete scope - the definition of boundaries of the change intitative 6) resources 7) willingness to give 8) monitoring and intervention
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Change initiative is
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a specific change that an organization wants to undertake
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Change activity is
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activities within a change initiative to assist with managing and achieving a change
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Four classic outcomes of change are
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1) the disaster - organization has taken on irreversible change and it results in devastating reduction in performance 2) the lost investment- the change is implemented, initially there is significant improvement but over time it declines, change is gradually abandoned 3)the partial success- over time there is sustained improvement in performance, does not realize the change's full potential and the business case is never achieved 4) the ideal- change leads to a rapid, significant and sustained improvement
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