Analysing the various forms of management Competencies Essay Example
Analysing the various forms of management Competencies Essay Example

Analysing the various forms of management Competencies Essay Example

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  • Pages: 10 (2499 words)
  • Published: October 5, 2017
  • Type: Analysis
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In today's business environment, managers face the challenge of navigating crises and confusion while also addressing issues like diversity, globalization, and rapid change. The use of technology has accelerated these shifts, adding pressure for managers to adapt their operations in innovative ways to gain a competitive edge. Companies that adjust their marketing strategies to align with market forces are more likely to thrive in their industries. For example, many businesses now utilize the internet for sales transactions through online shopping platforms. These websites provide information about products, offer online shopping options, and give updates on offerings, allowing companies to reach a wider audience without establishing branches in other countries.Companies must ensure that their employees have the necessary skills and knowledge, particularly in information technology (IT), to adapt to the changing business environment. Training programs are essential for introducing new business practices. The current generati

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on of customers expects organizations to handle online inquiries and sales orders for convenience. Effective change management requires directors with appropriate competencies and strategies aligned with changes in the business environment. Directors should also take measures to minimize disruptions caused by these changes in current operations and workflow.

Management competencies refer to the skills or abilities that directors need to effectively address challenges. Different organizations have different competency requirements based on their nature and needs. Additionally, specific competency requirements may exist for different managerial positions within one organization, depending on their duties and job demands. Meeting specific requirements is crucial for directors at different levels within a department to carry out their responsibilities effectively. Competencies such as leadership, communication, teamwork, and proactiveness are vital for organizational development. Organizations highly value directors who possess

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these qualities.Successful directors are expected to have a wide range of competencies in order to efficiently perform their tasks. Duncan Brodie provides examples of key competences for successful directors, including Consequences Focus, Making Change, Planning, and Team Development. They understand the requirements of their role and prioritize achieving desired outcomes without getting distracted by trivial matters. Adapting to changes in the business environment is vital for organizational directors who must effectively manage alterations in products, services, and processes in an organized manner. Effective planning is essential for directors to achieve optimal results as it contributes to accomplishing desired outcomes. Additionally, fostering a culture of collaboration through effective teamwork is crucial for improving efficiency. Directors must skillfully manage their teams so that each member gives their best effort towards delivering results. In addition, directors should create opportunities for the development and growth of their team members to keep them motivated in their roles. Hazard Management Directors must have the ability to identify and address hazards in all countries where they work. They need to take appropriate actions to manage these risks while maintaining integrity in order to achieve desired outcomes. Successful directors understand the importance of risk management and proactively take measures to reduce risks.
The Malaysian Institute of Management (MIM) is a leading advocate for excellence in direction in Malaysia. MIM covers management competences with diversity and offers training and development programs for improving direction practices in the public and private sectors. These programs address current and future organizational needs. MIM also provides consulting services to help organizations develop effective direction strategies. Membership options are available, providing individuals and corporations with access to the latest management

practices and trends.

In addition to demonstrating quick decision-making during crises, these directors are unafraid of taking responsibility for their actions. Communication skills are crucial for directors as they need to accurately convey instructions verbally and in writing so that subordinates can carry out tasks accordingly. Successful directors prioritize providing excellent customer service, whether it is for internal or external clients. Internal clients may include members of other departments within the organization, while external clients refer to those outside the organization whom the director serves.

This article focuses on how MIM deals with diversity, globalization, and rapid change. Managing different forms of diversity is crucial for maintaining competitiveness in today's global marketMIM focuses on two types of diversity, namely product diversity and organizational diversity (Deaconu, 2007). In the training industry, human resource diversity and product diversity are beneficial for meeting organizational training needs. Nowadays, most organizations require their employees to participate in skills enhancement programs to keep up with evolving business methods and technological advancements. To cater to the specific demands of its expanding client base, MIM has expanded its operations by offering training and consultancy services. Administrations must restructure their strategies and equip their workforce with new skills in management, business administration, and technology to adapt to changing business scenarios. Effective planning skills are crucial for MIM managers to effectively handle product diversity. Proper planning is vital for successful marketing strategies and achieving desired outcomes. This includes planning for trainers so that they can meet client demands while ensuring they possess the latest knowledge and skills in management. To stay ahead of clients' expectations, MIM's management anticipates market demands by planning ahead for skills upgrading. MIM

has established a requirement checklist for trainers to ensure they remain updated with industry trends. This checklist mandates attending at least three international training conferences or seminars annually.Trainers gain valuable knowledge and insights by participating in international events, which they can use to train others. Depending on their experience level, some trainers are required to attend management courses to further improve their skills. While MIM covers training expenses, trainers must commit to a specific period of service based on their bond length. To ensure a positive return on investment, wages for MIM trainers are determined by experience and accomplishments. Additionally, higher compensation packages are offered as rewards for achieving certain levels of success in order to promote long-term collaboration.

MIM trainers must obtain at least two international certifications in management training from recognized organizations. These certifications not only demonstrate the trainers' achievements and capabilities but also provide clients with confidence in their expertise. Recognizing the importance of effective trainers for professional development programs, MIM prioritizes this aspect as it directly impacts the company's reputation.

To gather client feedback, MIM provides a training evaluation form at the end of each training session attended by clients. This form helps identify the strengths and weaknesses of the trainers through analysis of feedback received from clients.
MIM directors use this information to communicate with trainers and identify areas for improvement in training programs or delivery methods. This results in an enhanced package that meets client expectations. Additionally, MIM directors excel in developing product and service packages for customers as part of their role. MIM has expanded its business beyond membership benefits to include training and consulting services in management and administration. This

expansion allows MIM to generate more income and enter the corporate market by providing tailored products and services. To stay ahead of new demands, MIM directors attend seminars and conferences within the training industry, both domestically and internationally. They also participate in exhibitions to connect with other providers, analyze competitors' offerings, showcase their own products and services, while delivering exceptional customer service through excellent communication skills.Good client service is a positive factor for clients to engage with MIM. Workplace diversity, which is based on the Theory of Diversity (Nehring and Puppe, 2002), is an established norm where individuals with various skills and backgrounds come together in the organization's culture (Joshi, Liao, and Jackson, 2006). It is important for MIM to ensure that workplace diversity does not hinder company operations. Therefore, MIM needs to promote diversity and emphasize the importance of respecting differences among employees. The directors must demonstrate their ability in team development and communication to create a workplace environment that encourages learning and respect. MIM's human resources consist of individuals from diverse backgrounds in terms of age, race, culture, religion, etc. It is noticeable that individuals with similar backgrounds often form their own groups during lunch breaks. Directors play a crucial role in fostering teamwork among employees to eliminate stigma in their jobs. Effective communication skills are essential for directors to address issues related to differences and promote interaction and collaboration among employees. Each employee should understand that despite existing differences, they are all integral pieces of a larger organizational puzzle with significant roles to play; working together towards company objectives is imperative.MIM offers various programs that extend beyond typical office tasks, including the

biannual inter-departmental Bowling Tournament. This tournament allows all departments, regardless of race or cultural background, to compete for cash prizes and encourages employees to form strong teams. Regardless of team composition, all employees wholeheartedly support their respective teams during the tournament. These programs promote interaction and teamwork among employees, fostering stronger relationships within the workforce. This unity enables collaboration towards corporate objectives while reducing biases and stereotypes that can hinder productivity.

In addition to the Bowling Tournament, MIM also hosts an annual Family Day event that brings together employees and their families. The goal is to promote understanding, respect, and unity through regular interaction. By creating a welcoming work environment that embraces cultural diversity, MIM aims to address diversity issues effectively in its organization.

To successfully address these diversity issues, directors at MIM must possess traits such as open-mindedness, planning skills, communication skills, and promotion of teamwork. Globalization plays a significant role in this context as it involves the exchange of products, knowledge services, and cultures between countries and people due to increased economic integration.The exchange of information has been made easier by technological advancements, eliminating borders and increasing accessibility worldwide. According to Roland Robertson's Theory of Globalization, globalization encompasses economic exchanges and knowledge dissemination. The advancement of cyberspace engineering has played a significant role in making information widely accessible globally. Online shopping has also proven to be profitable for businesses, as it provides access to a large customer base and increased profits. This has resulted in a global increase in online economic activities.

One company that has embraced this trend is MIM, which advertises its products and services on its website. By doing so, physical travel is

no longer necessary for customers who can now view multimedia presentations, participate in online seminars, and ask questions through interactive media. MIM's customer service team ensures responses within 24 hours.

However, with the rise of internet technology comes competition from both local and international training providers for MIM. To remain competitive, MIM's management needs analytical skills to consistently gather business intelligence on competitors. This analysis helps them evaluate rival offerings and plan for improved products that meet the needs of discerning customers. Through strategic planning and execution, MIM directors effectively address global competition while maintaining a presence worldwide.MIM actively participates in international and local exhibitions alongside their online platforms to inform clients about their offerings. These exhibitions provide valuable insights into current management trends. Competent MIM personnel, familiar with the company's offerings, manage exhibition booths to maintain MIM's reputation as a leading management authority in Malaysia.

To tackle globalization challenges, it is crucial for MIM directors to possess expertise in risk management. This expertise helps mitigate risks associated with globalization (Forcht, 1996). One such risk includes making prompt decisions regarding employee travel to countries that may pose health hazards during seminars or exhibitions.

Additionally, MIM directors must ensure that the company's products and services are safeguarded by copyright, trademark, or patent laws. This safeguarding minimizes risks related to intellectual property rights.

Addressing Rapid Changes in Management Competences:

The rapid advancements in technology have had a global impact on businesses. Organizations need to reevaluate their long-term strategies to adapt to these changes and remain relevant in today's business environment (Dunphy and Stace, 1993).The emergence of online businesses has led organizations to establish online shops in order to tap into the lucrative

online market segment and avoid falling behind (Deeter-Schmelz, 2006). This rise in online shopping has increased customer demand as it provides access to a wide range of products. Furthermore, creating an online shop requires less investment compared to traditional brick-and-mortar stores that are limited by location. According to the Contingency Theory, organizations must make decisions based on their unique circumstances and adapt to rapid changes in the business landscape. This shift towards technology-oriented operations indirectly benefits the training industry as companies need to enhance and update their management methods and service delivery. Consequently, employee retraining becomes necessary to address knowledge gaps and enable them to adapt to changing demands. This need for change also applies within MIM as an organization where leaders and managers demonstrate exceptional change competence in managing rapid business transformations. Change competence involves embracing and understanding change, anticipating it, and effectively implementing it throughout the organization at all levels. Effective decision-making is crucial for managing change and achieving desired outcomes for the company.Many directors in Malaysia initially struggled to adapt to the introduction of internet technology. They had to learn new computer skills and manage system changes within their organizations. This presented a challenge for administration, as did MIM's transition to new ways of delivering products and services. However, the directors have the necessary skills to adapt and implement these processes swiftly.

Regular communication through emails or verbal briefings ensures that employees are well-informed about embracing the new technology and understand its significance in achieving corporate goals. The management can promptly invest in new systems and adequate human resources needed to support these technological changes.

As a result, MIM is able offer online product

and service information through its website, accessible by global customers at any time. This expansion into a wider international market allows MIM to sell its offerings on a larger scale. With advancements in online marketing, MIM now offers training materials through its website, including e-learning options and live sessions via videos or teleconferences. Clients can also conveniently access training videos on the portal.

Overall, MIM's abilities in their merchandise and service bring a new dimension that increases clients' confidence.MIM directors must adapt to the changing lifestyle of their employees, particularly the younger generation who seek modern appliances and higher wages. Retaining these talented employees can be challenging as they often receive better offers from other companies. To address this issue, MIM has implemented a loyalty incentive program that evaluates employee compensation based on years of service and performance. Effective negotiation and communication skills are crucial in retaining valuable employees.

Overall, leaders and managers worldwide face challenges in meeting evolving demands due to technological advancements and diversity. Failing to embrace change will result in obsolescence and falling behind. Companies must constantly upgrade their products and services to compete globally (Deaconu, 2007). According to Lado et al. (1992), organizations that can adapt to changes in the business environment and handle globalization challenges are more likely to achieve sustainable competitive advantage.

For MIM directors, possessing management competences such as planning, risk management, team development, decision-making, resource management, and people management capabilities is essential for staying competitive with emerging providers.It is essential to continuously enhance the skills of MIM directors over time because managing change is a continuous process.

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