Test 1 Chapter 1-4 business communication – Flashcards
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In most organizations, the rumor mill tends to be particularly active when ___?
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The formal communication network is not providing the information employees want.
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The final step in the communication process is___?
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Giving feedback to the sender.
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When it comes to online etiquette,
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It is vital to follow basic expectations for spelling, punctuation, and capitalization.
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They key to a productive meeting is careful planning that addresses___?
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All the above.
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Diversity in the workplace can be based on differences in____?
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All the above.
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A good way to test the thoroughness of your buisness message is to check it for___?
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The who, what, when, where, why, and how.
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An example of internal communication would be____?
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An e-mail message from a sales manager to salesperson asking for a report on travel expenses for a trade show.
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The first step in the basic listening process is ___?
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Physically receiving the message.
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Associating youth with strength and age with declining powers is ___?
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...
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Which of the following is not an important factor to consider when choosing a medium for your message?
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Gender of the audience.
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Successful organization usually avoid the need for feedback.
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False
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Too much information is always better than not enough.
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False
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"Noise" refers to any interence that prevents the audience from receiving your message.
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True
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When conducting business over a meal, you should wait to bring out business papers until after the entree plates have been removed.
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True
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Informal teams are part of the formal structure of an organization and work to solve problems or work on specific activities.
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False
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To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues.
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True
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Machine translation software is generally far more effective than human translators.
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False
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In every culture, it's safe to assume that people view material comforts earned by individual effort as a sign of superiority.
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False
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Using form letters for routine communication is an outdated practice that shows disrespect for the audience.
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False
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Most of the information that flows downward in an organization is geared toward helping employees do their jobs.
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True
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Teams usually achieve lower performance levels than what would have been accomplished by the members working independently.
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False
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In intercultural conversations, speaking slowly is usually regarded as a sign of disrespect.
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False
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To inform co-workers that the project you've all worked on for months has been unexpectedly eliminated, you should use the indirect approach.
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True
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As long as employees get the job done, most companies are not concerned with employees' meeting expectations of business etiquette.
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False
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When making a decision, groups usually go through five phases: Orientation, Conflict, Brainstorm, Emergence, and Reinforcement.
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True
