question

An organization's _____ describes the reasons for an organization's existence.

answer

mission

question

Skyway manufactures fighter jets. It aims to be the top aircraft manufacturing company in the world. This is an example of the _____ of the company.

answer

vision

question

A vision captures the key elements of the organization's past and present.

answer

False

question

A well-formulated vision that is embraced by employees can give an organization an edge over its rivals.

answer

True

question

An organization's _____ describes the narrower aims that organizations pursue in an effort to serve their visions and missions.

answer

goal

question

The most effective goals are those that are specific, measurable, aggressive, realistic, and time-bound.

answer

True

question

An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road. The fact that the company has an explicit goal reflects the _____ dimension of a goal.

answer

specific

question

Which of the following statements holds true for the "specific" aspect of a goal?

answer

The goal is explicit rather than vague.

question

An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road. It wants to do so by year 2020. The progress of the project can be easily calculated and assessed. The fact that this project can be easily assessed reflects the _____ dimension of a goal.

answer

measurable

question

Which of the following statements holds true for the "measurable" aspect of a goal?

answer

The goal that is achieved is quantifiable.

question

Which of the following statements holds true for the "aggressive" aspect of a goal?

answer

The goal presents a significant challenge to the organization.

question

An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road. It wants to do so by year 2020. The task presents a challenge to the engineering skills of the organization. The fact that the task presents a challenge to the organization reflects the _____ dimension of a goal.

answer

aggressive

question

Which of the following statements holds true for the "realistic" aspect of a goal?

answer

The achievement of the goal is feasible.

question

An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road. It wants to do so by year 2020. The company has the required technology and the required finances to come up with such a car. Therefore the plan seems to be feasible. The fact that the plan is viable and practicable reflects the _____ dimension of a goal.

answer

realistic

question

Setting organizational goals that are easy to reach encourages employees to work just hard enough to reach the goals.

answer

True

question

An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road. It wants to do so by year 2020. The fact that the company has a set target date to complete the task reflects the _____ dimension of a goal.

answer

time-bound

question

An organization's _____ describes what the organization hopes to become in the future.

answer

vision

question

A firm's strategy includes which of the following:

answer

Captures how vision and mission will be achieved

question

Goals and objectives serve to accomplish all of the following EXCEPT:

answer

Align goals with objectives

question

Examples of business strategy include all the following EXCEPT:

answer

Know the business needs to compete in order to be effective

question

The best strategies, corporate and business, are based on a thorough SWOT analysis.

answer

True

question

Mission and vision development are analogous to which step in the principles of management framework:

answer

Planning

question

The communication step of the mission and vision statements development process is analogous to which step in the principles of management framework:

answer

Leading

question

The content of the mission and vision statements process is analogous to which step in the principles of management framework:

answer

Organizing

question

The monitoring step of the mission and vision statements development process is analogous to which step of the principles of management framework?

answer

Controlling

question

Goals are outcome statements that define what an organization is trying to accomplish:

answer

Both programmatically and organizationally

question

Functional areas, like accounting and marketing, will need to have goals and objectives that help show how those functions are contributing to the organization's goals and objectives.

answer

True

question

Goals and objectives provide a form of control since they create a feedback opportunity regarding how well or how poorly the organization is executing its strategy.

answer

True

question

Historic financial goals and objectives, even though financial outcomes are wide ranging in scope, are also purely historic.

answer

False

question

The role of goals and objectives are achieved only in the planning stage.

answer

False

question

The way that the firm is organized can affect goals and objectives in a number of ways.

answer

True

question

Goals and objectives are a not a basis for reward systems.

answer

False

question

Characteristics of the approach to setting and managing goals and objectives include which of the following?:

answer

Measures should be based around the needs of customers, shareholders and other key stakeholders

question

One of the key litmus tests for the setting of goals, objectives, and measures is whether or not they are linked in some way to the key factors driving an organization's success or competitive advantage.

answer

True

question

While goals may sometimes be general, the objectives and the metrics that gauge them should be specific.

answer

True

question

The main challenge with fact-based objectives is that many firms find future opportunities in markets where there is an existing set of customers.

answer

False

question

Division of labor can improve coordination between different tasks and the people who perform them.

answer

False

question

Horizontal linkages tie supervisors and subordinates together.

answer

False

question

Horizontal linkages are relationships between equals in an organization.

answer

True

question

Horizontal linkages refer to unofficial relationships such as personal friendships, rivalries, and politics.

answer

False

question

Informal linkages do not appear in organizational charts.

answer

True

question

Vertical linkages are often called committees, task forces, or teams.

answer

False

question

Vertical linkages are of great importance when close coordination is needed across different segments of an organization.

answer

False

question

A _____ structure can help develop new managers by putting a person without managerial experience in charge of a relatively small project as a test to see if the person has a talent for leading others.

answer

matrix

question

A big advantage of a _____ structure is that it allows a firm to act quickly.

answer

multidivisional

question

A functional structure differs from a simple structure in that a functional structure:

answer

relies on a formal system of division of labor.

question

Because _____ structures are slow to execute change, they tend to work best for organizations that offer narrow and stable product lines.

answer

functional

question

Conflicts within departments are relatively rare in organizations that follow a _____ structure because all the people in a particular department share the same background, training, and as such, they tend to get along with each other.

answer

functional

question

If a firm consisting of more than one person is following a _____ organizational structure, tasks tend to be distributed among them in an informal manner rather than each person developing a narrow area of specialization.

answer

simple

question

In which of the following organizational structures, an organizational chart is usually not needed?

answer

A simple structure

question

_____ organizational structures do not rely on formal systems of division of labor.

answer

Simple

question

Strategic decision making in a _____ organizational structure tends to be highly centralized, with the owner often making all the important decisions.

answer

simple

question

Which of the following statements about functional structures is accurate?

answer

They tend to create highly-skilled specialists.

question

Which of the following is a disadvantage of using a functional structure?

answer

Slow execution of strategic changes

question

Which of the following organizational structures relies heavily on horizontal relationships?

answer

A matrix structure

question

Which of the following statements about matrix structures is accurate?

answer

They violate the unity of command principle.

question

A functional structure tends to create highly-skilled specialists.

answer

True

question

A functional structure works best for organizations that offer wide variety of products lines.

answer

False

question

Matrix structures rely heavily on horizontal relationships.

answer

True

question

Multidivisional structures tend to be more costly to operate than functional structures.

answer

True

question

Multidivisional structures create cross-functional teams that each work on a different project.

answer

False

question

Simple organizational structures rely on formal systems of division of labor.

answer

False

question

Strategic decision making in a simple structure tends to be highly centralized.

answer

True

question

Using a multidivisional structure violates the unity of command principle.

answer

False

question

_____ is a formal system developed to determine what tasks people actually perform in their jobs.

answer

Job analysis

question

An applicant-matching software program would suggest which of the following personality traits would provide the best person/organization fit with a Wall Street firm?

answer

risk-taking

question

Findings of person/organization fit studies indicate

answer

when people fit their organization, they are more committed to the organization.

question

Person/job fit is the

answer

degree to which a person's skill, knowledge, abilities and other characteristics match the job demands.

question

Person/organization fit is the

answer

degree to which a person's values, personality, goals and other characteristics match those of the organization.

question

Sherri is creative, warm and caring. Person/job fit suggests one job she might be particularly effective at is

answer

elementary school teacher.

question

A risk-averse individual is generally a poor fit for a high-tech firm in a dynamic environment.

answer

True

question

Person/job fit and person/organization fit are positively related to job satisfaction.

answer

True

question

There is usually a strong relationship between good person/organization fit and high job performance.

answer

False

question

When people fit their jobs, they experience higher levels of stress.

answer

False

question

The data gathered from forecasting helps the recruitment process by:

answer

determining how many people must be hired.

question

Winning the war for talent means attracting the right workers who will be enthusiastic about their work.

answer

True

question

A _____ analysis focuses on the duties of the job.

answer

task-based

question

A job analysis largely involves:

answer

research and study to review job responsibilities of current employees.

question

A list of tasks, duties, and responsibilities of a job resulting from the stage of job analysis is called a _____.

answer

ob description

question

Duncan Solutions, a growing electronics firm, has recently installed an automatic service to respond to customer queries that can be resolved with minimal troubleshooting information. This system, which uses interactive voice response, has enabled them to significantly reduce the number of customer support employees they require. This reduced manpower requirement depicts the role of _____ as an external factor that impacts forecasting in the company.

answer

technology

question

In the recruitment process, a protocol involves a:

answer

predetermined systemic procedure for how applications and résumés will be processed.

question

A type of recruitment strategy that involves a planned program to access potential candidates who are known to current employees is the _____.

answer

employee referrals program

question

_____ is defined as a process that provides the organization with a pool of qualified job candidates from which to choose.

answer

Recruitment

question

The danger in filling all vacant job positions with internal candidates is that it reduces the _____ in the organization's workforce.

answer

diversity

question

Which of the following is an internal factor influencing forecasting?

answer

Global expansion plans

question

Which of the following is the first stage in the recruitment process?

answer

Acknowledgment of a job opening

question

Which of the following is a process that was established with the purpose of helping internal candidates apply for a job vacancy in the same organization?

answer

Bidding system

question

Which of the following is an example of a competency-based job analysis?

answer

Working with data analysis tools

question

Which of the following is a difference between task-based and competency-based job analyses?

answer

Task-based job analysis is suited for lower-level job positions while competency-based analysis might be more appropriate for specific, higher-level positions.

question

Job design and job analysis are processes aimed at the same purpose.

answer

False

question

Recruitment is defined as a process that provides the organization with a pool of qualified candidates.

answer

True

question

The ability to work in groups is an example of a candidate's competence.

answer

True

question

_____ show the lines of responsibility through which a supervisor delegates authority to subordinates, oversees their activities, evaluates their performance, and guides them toward improvement when necessary.

answer

Vertical linkages

question

Which of the following is the solution to the challenge created by division of labor- figuring out how to coordinate different tasks and the people who perform them?

answer

Organizational structure

question

Which of the following is a basic building block of an organizational structure?

answer

Vertical linkage

question

Which of the following best describes vertical linkages?

answer

They tie supervisors and subordinates together.

question

Which of the following is used by executives when mapping out the vertical linkages in an organizational structure?

answer

The unity of command principle

question

Which of the following is true about horizontal linkages?

answer

They are of great importance when close coordination is needed across different segments of an organization.

question

Which of the following best describes informal linkages?

answer

They refer to unofficial relationships such as personal friendships, rivalries, and politics.

question

Creating a structure that effectively coordinates a firm's activities increases the firm's likelihood of being successful.

answer

True

question

Division of labor can improve efficiency.

answer

True

question

Culture and reputation costs are intangible costs associated with any form of control.

answer

True

question

With the scorecard and strategy map in hand, managers break broad goals down into

answer

strategies.

question

All of the following statements regarding performance evaluations are true EXCEPT:

answer

Giving performance issues ultimately decreases morale

question

Which of the following is NOT one of the areas you should think about when having your own performance reviewed:

answer

Who should conduct the review

question

When well-designed, organizational controls can provide benefits such as

answer

better ability to manage uncertainty and complexity.

question

Which of the following statements regarding change is INCORRECT?

answer

Organizational change takes only a few forms.

question

Organizational change can be either radical or incremental.

answer

True

question

All of the statements regarding workplace demographics and their impact on change are correct EXCEPT an older workforce

answer

will likely cause flexible work hours and job sharing to diminish as older people like the structure of set hours of work.

question

Which of the following statements regarding factors of change in the organization is INCORRECT?

answer

Manufacturing jobs have been outsourced, but knowledge-based jobs are largely safe from such movement.

question

Which of the following statements regarding performance and organizational change is INCORRECT?

answer

More successful firms find it easier to change than those performing poorly.

question

Surveys indicate that resistance to change is one of the top two reasons why change efforts within organizations fail.

answer

True

question

The most negative reaction to a proposed change attempt is

answer

active resistance.

question

Being disturbed by changes without voicing your opinion is

answer

passive resistance.

question

All of the following statements regarding resistance to change are correct EXCEPT

answer

when people react negatively to change, they experience negative emotions, but are no more likely to leave the firm than they would be in a firm that was not undergoing organizational change.

question

All of the following statements regarding reasons employees resist change are correct EXCEPT

answer

people with a negative self-concept view change as an opportunity.

question

People resist change for all of the following reasons EXCEPT

answer

feelings of certainty.

question

Those employees who feel they can perform well under a new system will be more committed to change.

answer

True

question

People do not welcome change whether it is favorable or not to them.

answer

False

question

Which of the following statements regarding reasons employees resist change is correct?

answer

people resist change that negatively impacts their influence and power in the firm.

question

Resistance to change is never a positive force for an organization.

answer

False

question

Which of the following is NOT a stage of Lewin's model of planned change?

answer

assess

question

What is the first step in Lewin's model of planned change?

answer

unfreeze

question

All of the following factors are important when unfreezing for planned change EXCEPT

answer

taking things slowly; do not suggest a crisis is imminent

question

Employees with more complete information are no more committed to the change effort than those who have less than complete information.

answer

False

question

Which of the following statements related to the unfreezing stage of planned change is INCORRECT?

answer

Get everyone on board as soon as the change is initiated.

question

Making sure that organizational members are ready for and receptive to change is what step of the Lewin model?

answer

unfreeze

question

Which of the following statements regarding the second stage of planned change is INCORRECT?

answer

Create big wins because people need to see that things are happening.

question

Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change?

answer

refreeze

question

Which of the following statements regarding the final stage of planned change is INCORRECT?

answer

Declare victory early in making the change and get into a routine.

question

Which of the following statements regarding overcoming resistance to your proposals is INCORRECT?

answer

Do not listen to naysayers.

question

The first step in an effective employee training is the stage of _____.

answer

orientation

question

The step of employee orientation, if conducted efficiently, can help reduce turnover rates.

answer

True

question

Which of the following is true regarding mentorship as a step in employee training and development?

answer

Mentorship works effectively when embedded in the company's culture.

question

The last step in employee training and development is the step of ____ training.

answer

external

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