question

Reengineering basically means preserving the past by establishing the sequence of activities by how work was done

answer

False

question

The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure

answer

True

question

Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook

answer

True

question

Research has shown that strategic thinking and planning positively affect a firm's performance and financial success

answer

True

question

Service firms include banks, hotels, and law firms

answer

True

question

Hiring and keeping quality employees is one of the most urgent concerns for today's organizations

answer

True

question

A diverse workforce is better able to anticipate and respond to changing consumer needs

answer

True

question

A desired future state that the individuals or organization attempts to realize is a goal

answer

True

question

Executives acquire information about external opportunities and strengths from a variety of reports, including budgets, financial ratios, profit and loss statements, and surveys of employee attitudes and satisfaction

answer

False

question

Stereotypes assume that all members of a group have the same characteristics

answer

True

question

One of the limitations of setting goals and making plans is that they can get in the way of creativity

answer

True

question

The behavioral style is often adopted by managers who like to consider complex solutions based on as much data as they can gather

answer

False

question

Prevention and preparation are the two stages of crisis management

answer

True

question

Collaboration refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals/activites

answer

False

question

People who prefer simple, clear-cut solutions to problems use the directive style

answer

True

question

The confusion and frustration caused by the dual chain of command is a major problem of the matrix structure

answer

True

question

Risk propensity refers to the willingness to undertake risk with the opportunity gaining an increased payoff

answer

True

question

Satisficing behavior occurs when we choose the first solution alternative that satisfies minimal decision criteria regardless of whether better solutions are expected to exist

answer

True

question

The trend in recent years has been toward narrower spans of control as a way to facilitate delegation

answer

False 1

question

A broad definition of the organizations values, aspirations and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a business plan

answer

false

question

Th distinctive feature of the project manager position is that the person is not a member of one of the departments begin coordinated

answer

True

question

Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior level women

answer

False

question

step one in the managerial decision making process is recognition of descicon requirement

answer

True

question

one of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?"

answer

False

question

Many people that men make better managers because of their more collaborative, less hierarchal, relationship-oriented approach that is in tune with today's global and multicultural environment

answer

False

question

Some companies hire competitive intelligence professionals to scan the external environment and provide data and research on relevant and domestic and global trends

answer

True

question

Groupthink refers to the tendency of people in groups to suppress contrary opinions

answer

True

question

Because employees with different backgrounds bring different options and ideas to the table, a diverse workhouse may lead to increased conflict, anxiety, and misunderstanding

answer

True

question

Goals should be easy for employees to feel motivated so that they can achieve hem easily, which in turn increases their motivation level

answer

True

question

in the divisional approach, coordination across divisions is great whereas coordination within divisions is often poor

answer

false

question

the essence of formulating strategy is choosing how the organization will conform become to become like its key competitors in the industry

answer

false

question

research show s that realistic job previews lower employee satisfaction and increase turnover

answer

false

question

traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager

answer

True

question

The formulation stage involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out

answer

False

question

The approach that managers use to make decisions usually falls into one of three types-- the classical model, the administrative model, and the political model

answer

True

question

Front-line managers have the final responsibility for strategic planning

answer

False

question

Brainstorming uses a face to face interactive group to spontaneously suggest a wide range of alternatives for decision making

answer

True

question

For companies to operate effectively, the amount of centralization or decentralization should fit the firm's strategy

answer

True

question

point-counter point is a descion making technique in which people are assigned to express competing point of view

answer

True

question

Which of the following structures is most consistent with a strategy of stability?

answer

Functional Structure

question

A blue print specifying the resource allocations schedules, and other actions necessary for attaining goes is referred to as a

answer

plan

question

________ decisions are associated with decision rules

answer

Programmed

question

_______ in a psychological experience of a person who, usually emerged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task

answer

Stereotype Threat

question

With a(n) ____ strategy, the organization attempts to develop innovative products unique to the market

answer

Differentiation

question

managers are considered _______ style when they prefer to consider complex solutions based on as match data as they can gather

answer

analytical

question

_________ is characterized by intangible outlets

answer

service technology

question

_________ is a contemporary approach to structural design in departmentalization

answer

Teams

question

Double Click, Inc. has a number of strategic business units. Their hand-held computer unit has a large market share in this rapidly growing industry.. Their hand-held computer business would be classified as:

answer

a star

question

Sarah is a middle manager at Stylin' Sneakers corporation. She is most likely responsible for the achievement of ___________ goals

answer

tactical

question

Bierderlack has a policy that states that more than three absences in a 6 month periodshall result in a suspension. Colleen, the manager, has just decided to fire one of her shift employees for violating this policy. This is an example of:

answer

A programmed decision

question

there is little duplication of services across divisions

answer

false

question

Which of the following typically is not considered a staff department?

answer

Manufacturing

question

is developing a new product a program or non programmed decisions?

answer

Nonprogrammed

question

It is inappropriate to ask applicants ancestry/ ethnicity on an employment application

answer

True

question

Where does the information about opportunities and threats comes from?

answer

Scanning the external environments

question

Pizza Deluxe University is an in house center and education facility that offers broad based learning opportunities for employees. Pizza Deluxe University would be considered:

answer

corporate university

question

MBO Operational goals are able to displace strategic goals

answer

False

question

Cash Cow

answer

It has a large market share in a slow growth industry

question

When managers base decisions on what has worked in the past and fail to explore new options, they are

answer

perpetuating the status quo

question

Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using _____ strategy

answer

focus

question

What structure works best in an uncertain organizational environment?

answer

A horizontal structure

question

the plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is known as?

answer

strategy

question

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what?

answer

Management by objectives

question

Which of the following is a commonly-cited limitation of plans?

answer

Plans can create a false sense of security

question

TEST 3

answer

TEST 3

question

Self-management is not a component of emotional intelligence

answer

False

question

the group of theories that explain how employees meet their needs and determine their success are called process theories

answer

True

question

Extrinsic reward refers to the satisfaction a person receives in the process of performing a particular action

answer

False

question

Physiological needs are the most basic human physical needs, which are reflected in the workplace as needs for adequate heat, air, and base salary to ensure survival

answer

True

question

The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others is referred to as relationship management

answer

True

question

An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes

answer

True

question

Job Enlargement is a job design that incorporates achievement, recognition, and other high level motivators into the work

answer

False

question

Productive output pertains to the teams ability to meet the personal needs of its members

answer

False

question

Organizations that want to challenge their employees and stay competitive can easily be stress free

answer

False

question

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming

answer

False

question

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the teams work

answer

True

question

Leaderships occurs among people, involves the use of influence, and is used to attain goals

answer

True

question

Legitimate, reward, and expert powers are all forms of position power

answer

False

question

a team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective

answer

True

question

The arousal, direction, and persistence of behavior refers to motivation

answer

True

question

A common dysfunction of teams is to be results oriented

answer

False

question

Behavior that is positively reinforce tends to be repeated, and behavior that is not reinforced tends not to be repeated, as stated in the law of effect

answer

True

question

Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern

answer

False

question

A positive attitude towards ones job is called cognitive attitude

answer

False

question

A transformational leader is a leader distinguished by a special ability to bring about innovation and change

answer

True

question

Two ways to classify rewards are extrinsic and monetary

answer

False

question

Research shows that the personalities of the individual members play the most critical role in determining how well a team functions

answer

False

question

Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others and influence others

answer

False

question

Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning

answer

False

question

Organizing the selected data into patterns for interpretation and response is the last step in the perception process

answer

True

question

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms

answer

True

question

Personal power, innovation, and nurturing are consistently viewed as manager qualities

answer

False

question

The last step in getting organized is to empty your head

answer

False

question

Virtual and global teams are particularly prone to communication breakdowns

answer

True

question

________ means that the first behaviors that occur in a team often set a precedent for later team expectations

answer

Primacy

question

_______ refers to performance and the quality and quantity of task outputs as defined by team goals

answer

Productive Output

question

Which type of leader clarifies the role and task requirements of subordinates?

answer

Transactional

question

Which term, in goal setting theory, refers to the need to make goals highly ambitious but achievable?

answer

goal difficulty

question

Traits of _____ seem to be particularly important in todays collaborative organizations

answer

agreeableness

question

A follower who participates actively in the organization but does not use critical thinking skills

answer

conformist

question

_______ type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information

answer

Sensation

question

The delegation of power and authority to subordinates is referred to as:

answer

empowerment

question

Which theory places an emphasis on behavior and its consequences?

answer

Reinforcement Theory

question

_________ refers to a positive attitude toward ones job

answer

job satisfaction

question

what is a desired characteristic in both leaders and followers ?

answer

honesty

question

Teams that are created outside the formal organization structure to undertake a project of special importance or creativity?

answer

special purpose

question

_______ means being unpretentious and modest rather than arrogant and prideful

answer

altruism/humility

question

Type A behavior is characterized by

answer

impatience, devotion to work, extreme competitiveness

question

Leadership qualities:

answer

visionary, innovative, promotes change, structured, nurtures

question

In what stage of the perception process are individuals likely to put things into patterns

answer

selecting/organizing

question

Morale is higher in cohesive teams

answer

True

question

Maintaining a secretive culture is a tactic for promoting stronger organizational commitment

answer

False

question

Two leadership styles used by Fielder in his contingency theory were:

answer

relationship oriented and task oriented

question

A task force is sometimes called

answer

cross functional team

question

A high degree of _____ means you can accurately assess your own strengths and limitations and have a heavy sense of self confidence

answer

self- awareness

question

Describe the last step of the perception process

answer

Organizing the selected data into patterns

question

Research shows that _______ are predisposed to being pragmatic, capable of lying to achieve personal gain, likely to win in win-lose situations, and more likely to persuade than to be persuaded

answer

High Machs

question

The job characteristic of feedback provides the worker with :

answer

knowledge of actual results

question

The leader who stimulates high standards and champions dedication to vision is a :

answer

Level 4 Leader

question

Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perpetual bias?

answer

self serving bias

question

The early research on leadership traits was referred to as the

answer

great man approach

question

Did Maslow propose compensation needs in his model?

answer

No

question

According to the leadership grid, ______ means the absence of a management philosophy , where managers exert little effort toward interpersonal relationships or work accomplishment

answer

impoverished management

question

The forming stage of team development is characterized by

answer

orientation

question

The collaborating style of conflict resolution is based on a _____ degree of assertiveness and a ______ degree of cooperativeness

answer

high, high

question

The avoiding styler of conflict resolution is based on a _______ degree of assertiveness and a ______ degree of cooperativeness

answer

low, low

question

According to Herzberg, _____ is an example of a hygiene factor

answer

pay

question

TEST 1

answer

TEST 1

question

A foreign terrorist kidnaps your firms marketing VP while the VP is in the host country. This is a harsh example of:

answer

political risk

question

what word describes that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes?

answer

Uncertainty

question

_______ includes al elements existing outside the boundary of the organization that have the potential to affect the organization

answer

Organizational Environment

question

Of the management trends that have been popular over the past decade, managers are most aware of:

answer

e-business

question

The people and organizations in the environment who acquire goods or services from the organization are:

answer

customers

question

Languages, values, religion, and education all describe which dimension in there international environment?

answer

Sociocultural

question

Of all management duties, one of the things managers like the least is:

answer

financial planning

question

The set of key values, beliefs understandings, and norms shared by members of an organization.

answer

Culture

question

The legal-political environment includes

answer

tariffs and taxes

question

One of the roles that a small business manager may emphasize over a counterpart in a large organization is

answer

spokesperson

question

The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called:

answer

globalization

question

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the :

answer

economic dimension

question

When senior managers at Gap, Inc decided to become the number one service quality clothing company in the world, they were engaging in the management function of:

answer

planning

question

According to Mintzberg, _____ is an interpersonal role?

answer

Liaison

question

What responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?

answer

Discretionary

question

McDonald's "We Love to See You Smile" is an example of a:

answer

Slogan

question

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of culture does Roadtec possess?

answer

Involvement Culture

question

For a widget manufacturing company, worker-hours per widget is a measure of:

answer

organizational efficiency

question

The profit maximizing view of economic responsibility is advocated by who?

answer

Milton Friedman

question

The _______ dimension of the general environment includes federal, state, and local gov regulations

answer

legal-political

question

What employee behaviors matches with the conventional level of personal moral development?

answer

work group collaboration

question

Any group within or outside the organization that has an interest in the organizations performance is called:

answer

a stakeholder

question

______ mens that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives

answer

ethical leadership

question

Which of the following refers to engaging in the international division of labor so as to obtain the cheapest source of labor and supplies regardless of country?

answer

Outsourcing

question

_____ is a narrative based on true event that is repeated frequently and shared by organizational employees

answer

Story

question

Managers use a variety of measures to monitor performance. List some of these measures:

answer

Controlling work processes, regulating employee behavior, systems for financial resources, developing human resources, evaluating profitability

question

Organizational Control

answer

the systematic process through which managers regulate organizational activities to make them consistent with expectations established in plans, targets, and standards of performance

question

Feedback Control Model

answer

Establish Standards of Performance--> Measure actual performance--> compare performance to standards --> Take corrective action

question

The Balanced Scorecard

answer

Balanced perspective of company performance

question

What does the balanced score card do?

answer

Integrates varius areas of the organization

question

What are managerial roles associated with The Balanced Scorecard

answer

to record, analyze, and discuss the metrics

question

What does The Balanced Scorecard serve as?

answer

Serves as core management- control system

question

Hierarchal Controls

answer

include the monitoring of behavior through rules, policies, reward systems, and written documentation

question

Decentralized Controls

answer

based on values and assumptions; rules are only used when necessary

question

Open book Management

answer

decentralized Philosophy that gets every employee thinking like an owner. It encourages information sharing and teamwork. It allows employees to see the financial condition of company

question

Total Quality Management

answer

Infuses quality into every aspect of the business, all day to day activities.

question

When did Total Quality Management become popular?

answer

US 1980s

question

What does Total Quality Management focus on?

answer

Teamwork, collaboration, and identifying improvements

question

What is the overall goal of TQM?

answer

zero defects

question

What are some TQM techniques?

answer

Quality Circles, Benchmarking, Six Sigma, Quality Partnering, Continuus Improvement

question

5 steps of the benchmarking process

answer

Plan --> Find--> Collect--> Analyze-->Improve

question

What are the key aspects of budgetary control?

answer

-Setting targets and monitoring expenditures -Budgets list planned and actual expenditures

question

What are budgets usually associated with within an organization?

answer

by division/department

question

What kind of budgets do managers use?

answer

Expense Budget Revenue Budget Cash budget Capital budget Zero based budget--Top down budgeting/bottom up budgeting

question

What financial statements are used most by managers?

answer

Balance Sheet and Income Statement

question

Balance Sheet

answer

shows firm's financial position

question

Income Statement

answer

profit-and-loss statement--highlights firms financial performance

question

Managers need to _____ financial reports

answer

evaluate

question

Why does interpreting the numbers matter?

answer

comparing performance with other data and industry standards

question

What are two components of financial analysis?

answer

Ratios and Statistics

question

Managers must review:

answer

profits, assets, sales, and inventory

question

what are some Common Financial Ratios?

answer

Liquidity Ratios Activity Ratios Profitability Ratios Leverage Ratios

question

Liquidity Ratios

answer

Current ratio Quick ratio

question

Activity Ratios

answer

Inventory turnover Conversion ratio

question

Profitability Ratios

answer

Profit Margin on sales Gross Margin Return on Assets

question

Leverage Ratio

answer

debt ratio

question

ISO 9000 standards

answer

International Organization for Standardization that certifies a businesses commitment to quality

question

What place had the most ISO 9000 standard certificates?

answer

Europe

question

What country has had the greatest number of new ISO 9000 certifications in recent years?

answer

USA

question

What is the role of corporate governance?

answer

goes beyond systems and rules from the top to safeguard shareholders.

question

What does corporate governance ensure?

answer

accountability, fairness, and transparency in all its dealings

question

What are the US legal Requirements included in Corporate Governance?

answer

-auditing reforms--internal/external -certification of financial reports by top leaders -Enhanced public financial disclosure -Justification of board structure

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