question

planning, organizing, leading, controlling

answer

four functions of management

question

management

answer

the process of working with people and resources to accomplish organizational goals

question

effective

answer

To be _____ is to achieve organizational goals.

question

efficient

answer

To be _____ is to achieve goals with minimal waste of resources--that is, to make the best possible use of money, time, materials, and people.

question

planning

answer

specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals

question

planning

answer

systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue

question

delivering strategic value

answer

In today's highly competitive business environment, the planning function can also be described as _____.

question

organizing

answer

assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals

question

build a dynamic organization

answer

The organizing function's goal is to _____.

question

leading

answer

stimulating people to be high performers

question

innovation, quality, service, speed, cost competitiveness

answer

five sources of competitive advantage

question

trade-offs, ignored

answer

_____ may occur among the competitive advantages, but one should not be _____ to achieve the other.

question

planning

answer

analyzing current situations, anticipating the future, determining objectives, and deciding in what types of activities the company will engage

question

organizing

answer

attracting people to the organization, specifying job responsibilities, grouping jobs into work units, and marshaling and allocating resources

question

leading

answer

motivating and communicating to help people achieve organizational goals

question

interpersonal, informational, decisional

answer

three major categories of roles

question

variety, three, overlap, blurry

answer

In working through the four managerial functions, managers take on a _____ of roles. Roles can be grouped into _____ major categories, but roles often _____ and distinctions can be _____.

question

figurehead, leader, liaison

answer

three interpersonal roles

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figurehead

answer

performs social and legal duties, acts as a symbolic leader

question

figurehead

answer

greets visitors, signs legal documents, attends ribbon-cutting ceremonies, hosts receptions, etc.

question

leader

answer

directs and motivates subordinates, selects and trains employees, includes almost all interactions with subordinates

question

liaison

answer

establishes and maintains contacts within and outside the organization

question

liaison

answer

maintains business correspondence, participates in meetings with representatives of other divisions or organizations

question

monitor, disseminator, spokesperson

answer

three informative roles

question

monitor

answer

seeks and acquires work-related information

question

monitor

answer

scans/reads trade press, periodicals, and reports; attends seminars and training; and maintains personal contacts

question

disseminator

answer

communicates to others within the organization

question

disseminator

answer

sends memos and reports, informs staffers and subordinates of decisions

question

spokesperson

answer

communicates/transmits information to outsiders

question

spokesperson

answer

passes on memos, reports, and informational materials; participates in conferences/meetings and reports progress

question

entrepreneur, disturbance handler, resource allocator, negotiator

answer

four decisional roles

question

entrepreneur

answer

identifies new ideas and initiates improvement projects

question

entrepreneur

answer

implements innovations, plans for the future

question

disturbance handler

answer

deals with disputes or problems and takes corrective action

question

disturbance handler

answer

settles conflicts between subordinates, chooses strategic alternatives, overcomes crisis situations

question

resource allocator

answer

decides where to apply resources

question

resource allocator

answer

drafts and approves of plans, schedules, and budgets; sets priorities

question

negotiator

answer

defends business interests

question

negotiator

answer

participates in and negotiates within team, department, and organization

question

four, three, busy, fragmented, all areas

answer

A typical day for a manager is not neatly divided into the _____ functions or the _____ roles. Days are _____ and _____, and spent dealing with interruptions, meetings, and firefighting. A good manager must strive to perform well in _____.

question

functions, management roles, skills

answer

For management to get to a competitive advantage, there are four primary _____, which are accomplished through a variety of _____, which utilize a number of different _____.

question

technical, conceptual and decisional, interpersonal and communication

answer

three broad skills needed by managers

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technical skills

answer

the ability to perform a specialized task involving a particular method or process

question

conceptual and decision skills

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the ability to identify and resolve problems for the benefit of the organization and its members

question

interpersonal and communication skills

answer

people skills--the ability to lead, motivate, and communicate effectively with others

question

top-level, middle-level, frontline, team leader/supervisor

answer

four different levels of managers

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top-level managers

answer

senior executives (often called (C-level), responsible for the overall management and effectiveness of the organization

question

middle-level managers

answer

managers located in the middle layers of the organizational hierarchy, reporting to top-level executives and directing lower levels

question

frontline managers

answer

lower-level managers who execute the operations of the organization

question

team leader or supervisor

answer

employees who are responsible for facilitating successful team performance

question

high, medium, high

answer

A team leader/supervisor should have _____ technical skills, _____ conceptual/decisional skills, and _____ interpersonal/communication skills.

question

high, medium, high

answer

A frontline manager should have _____ technical skills, _____ conceptual/decisional skills, and _____ interpersonal/communication skills.

question

medium, high, high

answer

A middle-level manager should have _____ technical skills, _____ conceptual/decisional skills, and _____ interpersonal/communication skills.

question

low, high, high

answer

A top-level manager should have _____ technical skills, _____ conceptual/decisional skills, and _____ interpersonal/communication skills.

question

change, stressful, people

answer

Managerial roles _____ quickly, can be _____, and almost always involve dealing with other _____.

question

emotional intelligence, interpersonal and communication

answer

Best managers tend to have high _____, which corresponds with good _____ skills.

question

emotional intelligence

answer

the skills of understanding yourself, managing yourself, and dealing effectively with others

question

social effectiveness, social relations

answer

Generally speaking, emotional intelligence improves an individual's _____. The higher the emotional intelligence, the better the _____.

question

globalization, technological change, importance of knowledge and ideas, collaboration across organizational boundaries, more diverse labor force

answer

five major challenges facing managers today

question

controlling

answer

monitoring performance and making needed changes

question

controlling

answer

ensuring that efforts are resulting in the desired goals

question

all four

answer

Good management requires _____ functions.

question

tactical managers

answer

another term for middle-level managers

question

leader

answer

staffing, training, and motivating people to achieve organizational goals

question

liaison

answer

maintaining a network of outside contacts and alliances that provide information and favors

question

figurehead

answer

performing symbolic duties on behalf of the organization, like greeting important visitors and attending social events

question

monitor

answer

seeking information to develop a thorough understanding of the organization and its environment

question

disseminator

answer

sharing information between different people like employees and managers; sometimes interpreting and integrating diverse perspectives

question

spokesperson

answer

communicating on behalf of the organization about plans, policies, actions, and results

question

entrepreneur

answer

searching for new business opportunities and initiating new projects to create change

question

disturbance handler

answer

taking corrective action during crises or other conflicts

question

resource allocator

answer

providing funding and other resources to units or people includes making major organizational decisions

question

negotiator

answer

engaging in negotiations with parties inside and outside the organization

question

understanding yourself, managing yourself, working effectively with others

answer

three skill sets known collectively as emotional intelligence (or EQ)

question

social capital

answer

goodwill stemming from your social relations

question

knowledge workers

answer

workers whose primary contributions are ideas and problem-solving expertise

question

knowledge management

answer

practices aimed at discovering and harnessing an organization's intellectual resources

question

knowledge management

answer

about finding, unlocking, sharing, and capitalizing on the most precious resources of an organization: people's expertise, skills, wisdom, and relationships

question

knowledge management

answer

typically relies on software that lets employees contribute what they know and share that knowledge readily with one another (could be responsibility of IT)

question

collaboration

answer

boosts performance

question

T-shaped managers

answer

break out of the traditional hierarchy to share knowledge freely across the organization while remaining fiercely committed to the performance of their individual business units

question

inside company, other companies, customers

answer

three groups where collaboration should be emphasized

question

innovation

answer

the introduction of new goods and services

question

quality

answer

the excellence of your products (goods or services)

question

service

answer

the speed and dependability with which an organization delivers what customers want

question

total quality

answer

includes preventing defects before they occur, achieving zero defects in manufacturing, and designing products for quality

question

preventing, zero defects, designing

answer

Total quality includes _____ defects before they occur, achieving _____ in manufacturing, and _____ products for quality.

question

service

answer

means giving customers what they want or need, when and where they want it

question

speed

answer

fast and timely execution, response, and delivery of results

question

cost competitiveness

answer

keeping costs low to achieve profits and be able to offer prices that are attractive to consumers

question

operational implementer, facilitator of team effectiveness

answer

Transformation of Management Roles and Activities: team leaders have changed from _____ to _____.

question

administrative controllers, supportive controllers

answer

Transformation of Management Roles and Activities: middle-level managers have changed from _____ to _____.

question

operational implementers, aggressive entrepreneurs

answer

Transformation of Management Roles and Activities: frontline managers have changed from _____ to _____.

question

resource allocators, institutional leaders

answer

Transformation of Management Roles and Activities: top-level managers have changed from _____ to _____.

Management Chapter One – Flashcards

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