question

enviroment

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all of those factors that affect the operation of the organization

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external environment

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all of the factors outside the organization that may affect the managers' actions.

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general environment

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the broad, complex factors that affect all organizations

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task environment

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those factors that have a direct effect on a specific organization and its managers, including customers, substiitues, and potential new entrants to the industry.

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internal environment

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all factors that make up the organization, such as the owners, managers, employees, and board of directors.

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sociocultural dimension

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the aspect of the general enviornment that includes the demographics, attitudes, and the values of the society within which an organization operates.

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technological dimensions

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within the general environment, the knowledge and process of changing inputs to outputs.

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customers

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those who purchas an organzation's goods and/or service.

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substitutes

answer

goods or services that may be used in place of those furnished by a given business.

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competitors

answer

other organizations that produce similar, or in somecases identical, goods or services.

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potential new competitors

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companies not currently operating in a business's industry but which have a high potential for entering the industry.

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corporate governance

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the formal system of oversight, accountability, and control for organizational decisions and resources.

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primary stakeholders

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those who have a formal and or contractual relationsip with the firm, such as customers, suppliers, employees, regulators, investors, and communities.

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secondary stakeholders

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groups that have a less formal connection to the organization, such as environmentalists, special interest groups, and the media.

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stakeholder orientation

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the degree to which a firm understands and addresses stakeholder demands.

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stakeholder map

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a representation of the organization's stakeholders and their stakes.

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political-legal dimension

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within the general environment, the nature of the relationship between various areas of government and the organization.

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economic dimension

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the overall condition of the complex interactions of economies throughout the world.

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global dimension

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pertaining to the general environment those factors in other countries that affect the organization.

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suppliers

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organizations and individuals who provide resources to other organizations.

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The fact that U.S. businesses now frequently engage in international trading relations is an illustration of what dimension of the general environment?

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a. Global - This answer is correct. b. Economic c. Technological d. Political-legal

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Which of the following characteristics relates to corporate governance?

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a. The aspect of the task environment that includes the demographics, attitudes, and the values of the society within which an organization operatesThis answer is incorrect. b. The formal system of oversight, accountability, and control for organizational decisions and resources B c. The aspect of the general environment that includes the demographics, attitudes, and the values of the society within which an organization operates d. Within the general environment, the nature of the relationship between various areas of government and the organization

question

The Union Electric Company, a St. Louis utility, buys a large shipment of coal from Peabody Coal Company for use in its coal-fired plants. Peabody is one of Union Electric's

answer

a. competitors Selected: b. suppliers - This answer is correct. c. customers d. partners

question

The Sierra Club makes a major effort in Washington to pass a law banning the logging of old-growth forest in Oregon through its political action committee (PAC). It is operating in the

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a. legal element of the political-legal dimension. Selected: b. regulatory element of the political-legal dimension.This answer is incorrect. c. combined technological and economic dimensions. d. political element of the political-legal dimension. D is correct

question

You own a bakery that makes fine bran muffins, but you lose a customer to another bakery that offers him a 25 percent discount for similar muffins. You are facing a challenge in the

answer

a. global economy. Selected: b. microenvironment.This answer is incorrect. c. technological dimension. d. task environment. D

question

In analyzing their external environment, most organizations find that it presents

answer

a. both threats and opportunities.This answer is correct. b. threats, almost exclusively. c. opportunities, almost exclusively. d. opportunities, almost exclusively.

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The parties it deals with, such as suppliers, customers, and organizations producing substitute goods, are all a part of a firm's

answer

a. task environment.This answer is correct. b. internal environment. c. economic environment. d. sociocultural environment.

question

What is the global dimension?

answer

a. Pertaining to the general environment, those factors in other countries that affect the organization b. Within the general environment, the nature of the relationship between various areas of government and the organization. B c. The aspect of the general environment that includes the demographics, attitudes, and the values of the society within which an organization operates Selected: d. The overall condition of the complex interactions of economies throughout the worldThis answer is incorrect.

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The fact that Americans are becoming older and more affluent is an example of

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a. competitive analysis. b. demographic characteristics.This answer is correct. B c. political-legal changes. d. microenvironmental changes.

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Which of the following characteristics relates to the nature of the management environment?

answer

a. All of those factors that affect the operation of the organization. A b. All of the factors outside the organization that may affect the managers' actions c. All factors that make up the organization, such as the owners, managers, employees, and board of directors Selected: d. Those factors that have a direct effect on a specific organization and its managers, including customers, suppliers, competitors, substitutes, and potential new entrants to the industryThis answer is incorrect.

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The group in a corporation that has legal responsibility to represent the stockholders is

answer

a. the board of directors.This answer is correct. A b. the executive team. c. the organizational stakeholders. d. the corporate legal counsel.

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An American firm's refusal to enter into a binding contract with a Russian oil firm because of the lack of clarity of Russian law in this area is based on the American firm's analysis of which dimension of the general environment?

answer

a. Sociocultural dimension b. Technological dimension c. Political-legal dimension This answer is correct. d. Economic dimension

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The most accurate definition of the technological dimension of the general environment is

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a. the process of changing inputs to outputs.This answer is correct. A b. the building of a supporting infrastructure. c. the process of changing outputs to inputs d. coping with the rapidity of change.

question

Which of the following refers to all of the factors outside the organization that may affect the managers' actions?

answer

a. Task environment b. Economic dimension Selected: c. External environment This answer is correct. C d. Internal environment

question

Which of the following characteristics relates to the sociocultural dimension?

answer

a. The aspect of the general environment that includes the demographics, attitudes, and the values of the society within which an organization operatesThis answer is correct. A b. Those factors that have a direct effect on a specific organization and its managers, including customers, suppliers, competitors, substitutes, and potential new entrants to the industry c. The overall condition of the complex interactions of economies throughout the world d. The broad, complex factors that affect all organizations

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What name is given to the overall condition of the complex interactions of economies throughout the world?

answer

Selected: a. Global dimension b. Economic dimension B c. Political-legal dimension d. Sociocultural dimension

question

What term describes groups that have a less formal connection to the organization, such as environmentalists, special interest groups, and the media?

answer

a. Secondary stakeholdersThis answer is correct. A b. Primary stakeholders c. Potential new competitors d. Suppliers

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The task environment includes all of the following except

answer

a. environmentalists.This answer is correct. A b. suppliers c. customers d. competitors

question

What name is given to the degree to which a firm understands and addresses stakeholder demands?

answer

a. Technological dimension b. Economic dimension Selected: c. Stakeholder orientationThis answer is correct. C d. Stakeholder map

question

Within the general environment, which of the following refers to the nature of the relationship between various areas of government and the organization?

answer

a. Global dimension b. Sociocultural dimension Selected: c. Political-legal dimensionThis answer is correct. C d. Economic dimension

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Developing widespread electric charging stations for electric cars is an illustration of

answer

a. the rapidly growing global economy.This answer is incorrect. b. the rapidly growing information highway. c. the rapidity of technological change. d. building technological infrastructure. D

question

What are potential new competitors?

answer

a. Those who have a formal and/or contractual relationship with the firm, such as customers, suppliers, employees, regulators, investors, and communities Selected: b. Companies not currently operating in a business's industry but that have a high potential for entering the industryThis answer is correct. B c. Groups that have a less formal connection to the organization, such as environmentalists, special interest groups, and the media d. Other organizations that produce similar, or in some cases identical, goods or services

question

The lowering of the fat content in many American food products is an example of

answer

a. changing values regarding food products.This answer is correct. A b. demographic changes influencing demand. c. the increasing regulation of food products. d. general and specific environmental analysis.

question

Within the general environment, what term describes the knowledge and process of changing inputs (resources, labor, and money) to outputs (goods and services)?

answer

a. Global dimension b. Sociocultural dimension c. Technological dimensionThis answer is correct. C d. Political-legal dimension

question

Which of the following characteristics relates to suppliers?

answer

a. Those who purchase an organization's goods and/or services b. Other organizations that produce similar, or in some cases identical, goods or services c. Organizations and individuals who provide resources to other organizations C d. Groups that have a less formal connection to the organization, such as environmentalists, special interest groups, and the media

question

Understanding external factors is important to managers, equally important is knowing ____________.

answer

a. How the economy will respond. b. How to respond to the factors. B c. How other governments will respond. d. How your competitors will respond.

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The most accurate definition of the organizational environment is/are

answer

a. the combination of the competitive forces faced by the organization. b. the factors outside the organization that it must pay attention to. c. all those factors that affect the operation of the organization. C d. all of the factors and forces that the organization can control directly.

question

Which of the following refers to those who have a formal and/or contractual relationship with the firm, such as customers, suppliers, employees, regulators, investors, and communities?

answer

a. Secondary stakeholders b. Primary stakeholders. B c. Competitors d. Suppliers

question

What term describes the broad, complex factors that affect all organizations?

answer

a. External environment b. Internal environment c. General environment. C d. Task environment

question

For any given resource, it is usually an advantage for a business if it has

answer

a. few suppliers. b. few substitutes. c. many suppliers. C d. many competitors

question

You own a gourmet restaurant in Atlanta. You send your chef, Pierre LePeachtree, to a major international restaurant-owners' meeting so he can find out what some of the hot new entrees are around the world. You are being sensitive to the

answer

a. internal environment. b. general environment. c. task environment. C d. organizational environment.

question

What is the difference between ethic and law?

answer

C. Defines minimally acceptable standard of conduct.

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