ISM3013 Quiz 1 – Flashcards

Managing the IS function within an organization is the exclusive responsibility of the IS department True False

An informed user of IT can enhance his or her organization's competitive position. True False

A listing of all courses offered at your university would be considered _____, whereas a listing of all courses required in your major would be considered _____. A. information, data B. knowledge, information C. information, knowledge D. data, information E. data, knowledge

The list of all your purchases from Amazon (books bought, price paid, dates) is defined as ___________. A. data B. information C. knowledge D. experience E. wisdom

You do not have to work in the IT department to benefit from learning about IT. True False

Information technology and information systems are the same thing. True False

IT is enabling more and more people to communicate, collaborate, and compete, thereby leveling the digital playing field. True False

A student's decision to drop one course and add another would be considered a transaction to the university's information system but not to its accounting system. True False

Office automation systems A. support only the clerical staff. B. are comprised of software that is used to develop documents and spreadsheets C. include report generators. D. are a type of interorganizational system. E. are usually developed in-house.

A list of football scores with the names of the teams that played the games would be considered information. True False

IT personnel use _____ to produce _____. A. IT components, IT services B. computer-based information systems, IT architecture C. IT infrastructure, IT architecture D. IT infrastructure, IT platform E. IT components, IT architecture

Enterprise resource planning systems A. were designed to process transactions faster. B. evolved because newer technologies made older systems obsolete. C. use a common database for all functional areas. D. are utilized to conduct site analyses. E. All the above statements are true.

Which of the following statements concerning the management of information resources is not true? A. They have an enormous strategic value within an organization and therefore are relied on. B. Information systems are expensive to acquire, operate, and maintain. C. Computers are decentralized throughout the organization, which makes it harder to manage. D. Managing mainframes has become more difficult. E. Managing information resources is divided between the MIS department and end users.

Which of the following statements about IT's role in society is false? A. IT has created employee flexibility. B. Robots can do many routine tasks. C. Robots can handle unfamiliar situations. D. IT can be used to help doctors diagnose diseases. E. Telepresence robots can act as the eyes and ears of a business manager.

Which of the following statements concerning business processes is false? A. A process has inputs. B. A process has outputs. C. A process has activities that can be measured. D. A process creates value. E. A process cannot cross functional area boundaries.

An organization's business processes can create a competitive advantage. True False

Which of the following statements concerning technology pressures on modern businesses is true? A. Technology changes so rapidly that organizations should wait before they release new technology-based products. B. New technologies offer alternative service options. C. New technologies will never replace existing technologies. D. The amount of information on the Internet remains stable from year to year. E. The important information on the Internet is fee-based.

A growing IT initiative called green IT is enabling organizations to reduce their carbon footprint. True False

Today's customers have ________ . A. less knowledge about products B. less sophistication C. difficulty in finding information about products D. higher expectations E. difficulty in comparing prices

Competitive advantage helps a company function effectively within a market and generate larger-than-average profits. True False

How does the Internet affect the way you purchase your textbooks? A. The Internet gives you fewer choices. B. The Internet increases your bargaining power. C. The Internet provides you with less information. D. The Internet decreases your bargaining power. E. The Internet increases your switching costs.

The procurement process includes the sales function. True False

Business process management includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes. True False

The primary activities in the value chain create the value for which customers are willing to pay. True False

In mass customization, companies produce items in large quantity, but they tailor the items to meet the desires and needs of individual customers. True False

Information-based industries are most susceptible to which one of Porter's five forces? A. threat of entry of new competitors B. bargaining power of suppliers C. bargaining power of customers D. threat of substitute products E. rivalry among existing firms in an industry