question

Performance Standards

answer

Refers to indicators of what a job is meant to accomplish, how performance is measured, and expected levels of job performance

question

Consistency with which two or more managers rate performances when presented with comparable information.

answer

In relation to performance management and performance measures, reliability refers to.

question

Criterion Contamination

answer

A primary care physician practice has decided to base its evaluation of physician performance solely on the volume of patients seen. What problem is most likely to result from such an approach

question

Identifying Managers Blind Spots

answer

Subordinate appraisal is most useful for.

question

Because many people are involved in providing information, it fosters a high level of trust.

answer

Not an advantage of multisource appraisal.

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Team based compensation

answer

The free rider syndrome is likely to be associated with.

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Behaviorally Anchored rating scale

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Performance appraisal methods is likely to reduce employee defensiveness and conflict.

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Forced Ranking

answer

Not an example of a rating error in performance management

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Graphic Rating Scale

answer

On a five point rating form, a manager is asked to respond to the following question, How flexible is this person?. This question is likely part of which type of performance management process.

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The method is robust and equally applicable to all types of jobs.

answer

Not a characteristics of management by objectives.

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True

answer

Because employee performance is so important to organizations, senior management consistently supports performance management procedures.

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False

answer

The performance management process has little impact on training in organizations.

question

False

answer

Periodic performance appraisals should never be used to make personal decisions.

question

True

answer

Managers sometimes inflate an employee performance appraisal to avoid confrontation with the employee

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True

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A manager who rates an employee particularly low after reviewing several high performing employees may be doing so because of the contrast effect.

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Internal equity

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A hospital in a rural community is having difficulty attracting radiation therapists. The department is trying to attract young, newly trained therapists. A decision has been made to pay these newly graduated therapists at a pay rate equivalent to that of radiation therapists who have been with the hospital for up to ten years. What compensation issue is relevant to this scenario?

question

Age and experience of the employee

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Using a point system of job evaluation, the following is least likely to be used as a compensable factor.

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Gain Sharing Plans

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The management of a health center has decided to implement a compensation system that rewards employees when the organization achieves improvements in efficiency, productivity, and cost savings. The following best fits this approach to compensation.

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Physicians will provide too few diagnostic test.

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The following is a potential outcome of physician practice under a capitation arrangement.

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False

answer

Intrinsic rewards are tangible and include salary, benefits, and time off.

question

True

answer

According to equity theory, and operating room nurse is likely to compare himself to operating room nurses in the same hospital

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True

answer

Knowledge based pay make employees more adaptable

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Retirement Income protection

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The Social Security Act of 1934 provided American citizens

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Common ways to educate staff about the value of the benefits package include:

answer

Utilizing orientation materials Providing a benefits calculation tool Providing customized benefits statements

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Personal health information (PHI)

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Medical history Health insurance information Age and gender

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Covered by ERISA

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Nongovernmental agencies

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Mandatory Employment Benefit

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Social Security

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Tax Deferred Plan

answer

Retirement plan allows employees to contribute to their own retirement.

question

True

answer

In terms of health insurance, employees are primarily concerned with increases in out of pocket payments for premiums

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False

answer

COBRA protects employees and their family members with preexisting medical conditions from health coverage discrimination.

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In conducting job hazard analysis, jobs with the potential to cause severe or disabling injuries

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Should receive high priority even if there is no history of previous accidents

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Not a characteristics of a successful safety program.

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Punishing people for minor safety infractions because they could lead to more serious problems

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A sudden surge in demand for hospital services is most likely to result from.

answer

A drought

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A disaster operation plan should include

answer

Cancellation of employee vacation time

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A stress management program in the workplace likely addresses which workplace safety factor

answer

Lifestyle factors

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According to the American College of Emergency Physicians, which of the following statements best describes the difference between normal emergencies and disasters

answer

Emergency services deliver maximal resources to a small number of individuals, while disaster services direct limited resources to the greatest number of individuals.

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A hospital that has planned for alternative sources of power and water in the event of a disaster is participating in.

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A FEMA requirement

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Structuring a workplace around ergonomics helps to

answer

Prevent injuries.

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Disaster levels characteristics a catastrophic event

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Level I

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A hospital safety program may be evaluated by which of the following measures.

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Improvement in morale Growth in productivity Reduced levels of absenteeism

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False

answer

Because of a shortage of inspectors. OSHA reviews organizations only after an incident has occurred

question

False

answer

According tot he World Health Organization, adapting a existing facility to improve its chances for survival is more expensive than building a new facility.

question

True

answer

Surge capability is likely to be more of a concern for a hospital after a hurricane

question

True

answer

A disaster may have no physical effect on a hospital but still limit the hospital ability to operate

question

False

answer

Disaster plan is another term for disaster planning.

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True about labor unions in healthcare organizations

answer

Healthcare unions have not yet realized significant membership increases

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Is most likely to be a sign of workers desire to unionize

answer

Absenteeism

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Arbitration

answer

Representatives of labor and management decide to call in third party to resolve an impasse in contract negotiations. Both side have agreed to abide by the decision of the third party. This method of conflict resolution is known as:

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During a Strike

answer

It is legal for employers to hire replacement workers

question

The National Labor Relations Act

answer

Is the legal framework for relations in the United States

question

The 1974 Health Care Amendments

answer

Extended union representation rights to healthcare workers

question

Middle manager

answer

Employee group was not included in the NLRB decision identifying categories of hospital workers permitted to organize in a bargaining unit.

question

True

answer

A lockout occurs when an employer shuts down operation before or during a labor dispute.

question

False

answer

The primary purpose of the Taft-Hartley Act was to protect employees from abusive employers.

question

False

answer

The most effective way to prevent unionization is to screen out potential union organizers during the hiring process

question

Total Quality Management

answer

The set of principles and practices that focuses on customer needs and continuous improvement

question

Managing change, leadership development, and diversity

answer

The top ten HRM challenges reported in 2007

question

False

answer

Six Sigma emphasizes the use of anecdotal analysis

question

True

answer

Mutual patient referrals benefit US health systems because foreign healthcare institutions refer patients to the United States and vise versa

question

True

answer

Burnout in certain industries leads to an increased demand for a better work-life balance.

Human Resources Ch 7-12 – Flashcards

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