question

Losing control

answer

Not sticking to agendas and controlling negative behavior, ect.

question

Allowing interruptions

answer

Constantly interrupting others and allowing others to do the same.

question

Monopolizing meetings

answer

Doing most of the talking and dominating the meetings

question

Chastising Participants

answer

Ridiculing and embarrassing participants during Meetings.

question

Showing favoritism

answer

Allowing select individuals to dominate meetings

question

Which of the following is not an appropriate nonverbal cue for meetings?

answer

maintain constant, direct eye contact with the speaker

question

A ____________ is a gathering in which a purposeful exchange or transaction occurs among two or more people with a common interest, purpose, or problem.

answer

business meeting

question

Which of the following is not one of the reasons for holding business meetings?

answer

making budget decisions

question

As a general rule, if your reason(s) for holding a meeting is that the topic(s) is important, controversial, sensitive, critical, and/or complex, hold a __________.

answer

face-to-face meeting

question

_____________ link up three or more people at three or more locations for a joint telephone conversation.

answer

teleconferences

question

______________ have recently been added to the list of meeting methods leading to a potential improvement over conventional videoconferencing.

answer

Telepresence systems

question

Which of the following counterproductive behaviors was presented on both the "Counterproductive Meeting Leader Behaviors" list and the "Counterproductive Meeting Participant Behaviors" list in the textbook?

answer

monopolizing

question

Which one of the following choices regarding meeting agendas is not advised?

answer

wait until the start of a meeting to distribute the agenda

question

Which of the following meeting agenda components is recommended as a means of helping to keep meetings on schedule?

answer

list of topics to be discussed

question

Face-to-face business meetings are typically most effective when their length does not exceed _______ minutes and electronic meetings when their length does not exceed _______ minutes.

answer

90, 30

question

Chinese business people expect that during meetings speaking be evenly distributed among all persons present.

answer

False they expect the highest ranking person to do the talking and not have anyone below them chime in

question

Telepresence systems conferences and videoconferences are interchangeable terms currently used to describe electronic meeting systems meetings.

answer

False

question

Since meeting leaders hope to stimulate creativity during meetings, they should not stifle meeting participants by requiring them to stick to an agenda.

answer

False meetings should always stick to an agenda

question

The ending time of a meeting should not be included on an agenda because it is difficult to accurately estimate.

answer

False the ending time of a meeting should be included in the agenda

question

Visual aids are an important aspect of effective business meetings because they hold the potential of increasing participant understanding and retention.

answer

True

question

You are not recommended use e-mail when your message has several discussion points.

answer

True

question

You are recommended to use e-mail when you do not desire an immediate response.

answer

False email isn't recommended

question

You are recommended to use e-mail when privacy is important.

answer

False

question

You are not recommended to use e-mail for long, formal reports.

answer

True

question

You are recommended to use e-mail when your message is short and routine.

answer

True

question

You are recommended to use e-mail for business letters.

answer

True

question

Spamming refers to placing words, phrases, or sentences in all caps in an e-mail message.

answer

False its Shouting not spamming

question

Shouting refers to the posting of junk mail or unsolicited posts to a large number of electronic mailing lists.

answer

False it's Spamming not Shouting

question

Flaming refers to publicly criticizing people in e-mail using inappropriate language.

answer

True

question

Netiquette is another term for electronic etiquette.

answer

True

question

In persuasive strategy business letters open with an attention getter.

answer

True

question

Determining reader desire is important in persuasive strategy business letters.

answer

True

question

Tone is extremely important in direct strategy business letters.

answer

True

question

Most negative-news business letters follow the indirect strategy.

answer

True

question

You should get straight to the point in the opening sentence of the opening paragraph of a persuasive strategy business letter.

answer

False in a persuasive strategy the opening paragraph should gain the readers attention and develop a friendly tone

question

Including alternatives in direct strategy business letters is good advice.

answer

False it's Alternatives should be included in indirect strategy letters

question

Don't apologize in the closing paragraph of a direct strategy business letter.

answer

False it's in indirect strategy letters you shouldn't appologize

question

It is acceptable to restate the request in the closing paragraph of a persuasive strategy business letter.

answer

True

question

Marginal listeners hear sounds and words, but rarely their meaning and intent.

answer

True

question

Casual listeners make no attempt at listening.

answer

False it's Non-Listeners not Casual Listeners

question

Non-Listeners tend to listen for pleasure, recreation, amusement, and relaxation.

answer

False it's Casual Listeners not Non-Listeners

question

Process-Style listeners tend to interrupt speakers in their quest to discuss.

answer

True

question

Active listeners give speakers their undivided attention listening for non verbal cues and emotions as well as message content.

answer

True

question

Results-Style listeners focus most of their energies on listening mainly for message content.

answer

False it's Message-Content Listeners not Results-Style Listeners

question

Message-Content listeners are most interested in hearing the botttom line of a message

answer

False it's Results-Style Listeners not Message-Content Listeners

question

Basic hearing is the listening process step referred to as Receiving

answer

True

question

When a listener interprets the meaning of the message as the speaker intended it to be interpreted, the listening process step is Accepting.

answer

True

question

When a listener enters into her mind all or part of a message, the listening process step is Focusing.

answer

False It's Storing not Focusing

question

When a listener limits his attention to specific stimuli, the listening process step is Storing.

answer

False It's Focusing not Storing

question

When a listener decodes and assigns meaning to what he or she hears, the listening process step is Interpreting.

answer

True

question

Gesturing periodically during business presentations is considered to be a good presentation skill.

answer

True

question

The ability and willingness to end business presentations on time is considered to be a good presentation skill.

answer

True

question

Pausing between thoughts during a business presentation is considered to be a poor presentation skill because it leaves audience members questioning whether or not the speaker knows his/her material.

answer

False it's a Good presentation skill

question

Ending business presentations with a summary is considered to be a good presentation skill.

answer

True

question

Making sure your appearance is appropriate for your audience at a business presentation is considered to be a good presentation skill.

answer

True

question

Speaking very fast before international audiences during a business presentation is considered to be a poor presentation skill.

answer

True

question

Wearing pleasant facial expressions and smiling when appropriate during business presentations is considered to be good presentation skills.

answer

True

question

Starting business presentations with a presentation overview is considered to be a good presentation skill.

answer

True

question

Using a range of voice qualities during a business presentation is considered to be a good presentation skill.

answer

True

question

Standing behind a podium the entire presentation when there is room for you to step away from it is considered to be a good presentation skill.

answer

False it's a Poor Presentation Skill

question

Giving a business presentation from a memorized script is considered to be a good presentation skill.

answer

False it's a Poor Presentation Skill

question

Moving around some during a business presentation, if space allows it, is considered to be a good presentation skill.

answer

True

question

Leaning on the podium while giving a business presentation is considered to be a poor presentation skill.

answer

True

question

Starting a business presentation on time is considered to be a good presentation skill.

answer

True

question

Making normal eye contact with your audience during a business presentation is considered to be a good presentation skill.

answer

True

question

Avoiding use of a microphone in large room during a business presentation is considered to be a good presentation skill.

answer

False it's a Poor Presentation Skill

question

Using a pointer with visual aids during a business presentation is considered to be a good presentation skill.

answer

True

question

Using a variety of font styles throughout your visual aids during a business presentation is considered to be a good presentation skill.

answer

False it's a Poor Presentation Skill

question

If you still have a few minutes to spare before the presentation is begin, you should:

answer

meet and greet the audience.

question

Using humor throughout the presentation has the potential:

answer

To Offend

question

How should you react to questions you are unable to answer in the question-and-answer session of a presentation?

answer

Say that you will get back to them in a few days with the answer.

question

Which of the following is a recommended technique for keeping your presentation within the suggested time frame?

answer

Determine ahead of time what information you can leave out if you are pressed for time.

question

Audiences are more likely to be persuaded by ____________ than by ____________.

answer

a welcoming expression; forced smiles

question

What should you use instead of a verbal filler during a presentation if you are struggling with what your next word should be?

answer

A Pause

question

Which of the following visual aids should only be used with small audiences?

answer

Whiteboards and Flip Charts

question

When webcasting, which is a new medium in the field of presentations, it is suggested that you:

answer

lean forward 20 degrees toward the camera.

question

There is no set length for podcasts; some last only 5 minutes, whereas others might be an hour long. The length depends on __________ and ________.

answer

the podcaster; the subject matter

question

When conducting a team question-and-answer session:

answer

you should be prepared to answer any question asked of your team.

question

Business audiences prefer speakers read from written scripts because doing so projects a professional image.

answer

False

question

When giving a presentation, if you do not know what to do with your hands it is suggested that you put them in your coat, skirt, or pants pockets.

answer

False

question

Speakers who exhibit distracting nonverbal behaviors, such as fiddling with pens and/or jewelry during presentations, are typically aware of their actions because they noticed such behaviors when they were practicing.

answer

False

question

Presentations to foreign audiences should be friendly and casual.

answer

False they should be Formal unless directed otherwise

question

When presenting to international audiences, you are encouraged to speak at a faster rate than you normally would as a means of impressing them.

answer

False one should slow down their speech

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