Chapter 9: Managing Conflicts in Relationships – Flashcards
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All of the following are American styles of business negotiation EXCEPT:
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?letting the other party know your bottom line
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All of the following are conflict management skills EXCEPT:
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looking for points of disagreement
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All of the following are forms of constructive communication EXCEPT:
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counterproposals
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All of the following are forms of unproductive communication EXCEPT:
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dual perspective
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All of the following are included in the five principles of interpersonal conflict EXCEPT:?
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?Conflict is typically destructive for individuals and relationships.
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Based on lecture, which conflict-management style attempts to find the middle ground and work toward it?
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compromising
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Based on lecture, the statement "I need you to call me when you are going to be late" is an example of what part of the DESC script?
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specify
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Each of the following are Japanese styles of business negotiation EXCEPT:?
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explicitly expressing disagreement
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Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as:?
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lose-lose
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Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT:
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asking questions for clarification
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Which one of the following statements is true about conflict in relationships??
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conflict is inevitable in most interpersonal relationships
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Which statement is true of demonstrating grace during conflict??
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grace is a choice rather than an obligation
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Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as:?
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win-win
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?The ________ stages of constructive conflict is marked by what Gottman calls agenda building.
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middle
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?Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as:
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win-lose
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The majority of Mediterranean cultures regard lively conflict as normal, valuable part of everyday life.?
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True
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The win-win conflict style is the best approach for every relationship and situation.?
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false
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You and your partner disagree on whether to purchase a car. Based on lecture, the source of conflict is procedural.
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false
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?Conflict is inherently negative.
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false
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Based on lecture, use facts and problem-solving techniques to resolve substantive and procedural conflict constructively.
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true
