Question 1

Which of the following describes a temporary networked organization made up of replaceable firms that join and leave as needed?

Accepted Answer

Virtual corporation

Question 2

Fayol\'s ____________ principle says that tasks should be divided into areas of specialization.

Accepted Answer

division of labor

Question 3

Which of the following describes a group of employees from different departments working together on a long-term basis?

Accepted Answer

Cross-functional self-managed teams

Question 4

Empowering employees to better serve customers requires __________ front-line employees.

Accepted Answer

more support for

Question 5

For an inverted organization to be effective, it requires:

Accepted Answer

better educated, better trained, and better paid employees.

Question 6

The main difference between a matrix-style organization model and a cross-functional team is:

Accepted Answer

the matrix model is a temporary arrangement, whereas the cross-functional team is a more permanent arrangement.

Question 7

An organization that consists of many layers of management is referred to as a(n) ____________ organization.

Accepted Answer

tall

Question 8

Springfield National Bank organizes its loan operations based on the market served, such as consumer, small business, and nonprofit organizations. Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

Accepted Answer

customer group

Question 9

The line of authority that moves from the top of a hierarchy to the lowest level is called the:

Accepted Answer

chain of command.

Question 10

The optimum number of subordinates a manager can supervise is referred to as the:

Accepted Answer

span of control.

Question 11

Fayol\'s _____________ principle states that each worker should report to one, and only one, boss.

Accepted Answer

unity of command

Question 12

As a manager of a retail-clothing store, Lance favors detailed job descriptions, formal rules and regulations, detailed records, and standardized procedures. He also believes that staffing and promotion decisions should be based strictly on the qualifications of the people under consideration. Lance\'s attitudes suggest that he is strongly influenced by the ideas of:

Accepted Answer

Max Weber

Question 13

Job specialization is known to:

Accepted Answer

improve job performance.

Question 14

Which of the following factors help determine a manager\'s span of control?

Accepted Answer

The level of standardization of the work and the degree of empowerment that employees have.

Question 15

Dividing tasks into smaller jobs is called:

Accepted Answer

job specialization.

Question 16

One of the most difficult management challenges today is managing change. This is because:

Accepted Answer

change requires cooperation and an awareness of a need for change.

Question 17

One advantage of a bureaucratic organization is that:

Accepted Answer

employees know they are expected to follow the rules and regulations.

Question 18

Which of the following is considered to be an advantage of functional departmentalization?

Accepted Answer

Employee skills can be developed in depth

Question 19

In a _____________ organization, specialists from different parts of the organization are brought together on a temporary basis to work on specific projects.

Accepted Answer

matrix

Question 20

As a response to a rapidly changing marketplace, Idea Electronics found it necessary to reorganize, including a significant downsize of its middle management. This action will likely result in __________.

Accepted Answer

flattening the organization and empowering employees, allowing them to get closer to the customer

Question 21

Matrix organizational structures were first developed in:

Accepted Answer

the aerospace industry.

Question 22

In recent years, large organizations have tried to improve their efficiency in communication and decision making by:

Accepted Answer

eliminating several layers of management.

Question 23

The concept of ____________ suggests that as a firm produces more, the average cost of goods produced goes down.

Accepted Answer

economies of scale

Question 24

Line-and-staff organizations work well in organizations with:

Accepted Answer

a relatively unchanging environment.

Question 25

Cross-functional self-managed teams work best when _______________.

Accepted Answer

leadership is shared

Question 26

Which of the following determines the degree of decentralization a firm might use?

Accepted Answer

The degree to which lower level management is empowered to make decisions.

Question 27

Young people today are often called __________ because they have never known life without the Internet.

Accepted Answer

digital natives

Question 28

The ________ an organization\'s structure, the ________ the span of control.

Accepted Answer

flatter; wider

Question 29

Organizations that require consistent production standards to help create a high quality public image would tend to favor:

Accepted Answer

centralized authority.

Question 30

Fayol\'s ____________ principle says that workers\' attitudes would create an environment of pride and loyalty within an organization.

Accepted Answer

esprit de corps

BUS 135 Ch 8 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards