BSAT 382 CH. 1 – Flashcards
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In addition to operations, which of the following is considered a "line" function?
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sales
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Which of the following would tend to increase the importance of supply chain management ?
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increased globalization
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Operations and sales are the two _______ functions in business
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line
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Farming is an example of
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nonmanufactured goods
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Supplying operations with parts and materials, performing work on products and/or performing services are part of the firm's
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internal supply chain
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Production systems with customized outputs typically have relatively
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skilled workers
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Which of the following is not a benefit of using models in decision making?
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they force decision makers to take into account qualitative issues such as personalities and emotions
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A "product package" consists of:
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a combination of goods and services
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Which of the following principles emphasizes that actions should make the community as a whole better off?
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the common good principle
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Which of the following does not relate to the system design?
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inventory management
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Operations management involves continuous decision making; hopefully decisions made will be:
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informed
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Which of the following is not a type of operations?
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advertising
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Dealing with the fact that certain aspects of any management situation are more important that others is called
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recognition of priorities
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Manufacturing work sent out to other countries is called:
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outsourcing
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The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:
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pareto phenomenon
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The process of comparing outputs to previously established standards to determine if corrective action is needed is called:
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controlling
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Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____ is leading to increased emphasis on _____ management.
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outsourcing; supply chain
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Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?
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sustainability
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product design and process selection are examples of ___ decisions
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system design
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Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ___ in response to the ___.
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sustainability; threat of global warming
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Which of the following statements about variation is false?
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any variation makes a production process less productive
