BA3360 Business Communication CH1 Quiz – Flashcards
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One of the traits associated with competence is "a focus on action." This specifically implies
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seizing business opportunities when they present themselves.
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Which of the following statements accurately describes the role played by character in the establishment of credibility?
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Character is especially important in long-term, collaborative relationships.
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Which of the following is true of credibility?
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It is an important basis for effective communication.
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_____ refers to a reputation for adhering to high moral and ethical values.
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character
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What is the definition of business ethics?
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commonly held principles in the business community for acceptable behavior
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Which of the following is true of competence?
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A person's reputation for competence is influenced by his or her communication skills.
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Which of the following factors reduces the incidence of unethical behavior?
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a transparent atmosphere
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Which of the following is true of contemporary organizational culture?
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Most organizations are moving toward flatter communication structures.
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A business leader can cultivate a sense of community by
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having a communication style that is we-oriented, not me-oriented.
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_____ refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done.
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competence
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Corporate values are
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the stated and lived values of a company.
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Which action demonstrates that Joaquin acts with transparency?
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He shares all relevant information with stakeholders.
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In the business world, caring can be demonstrated by
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considering the needs of customers and employees.
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A sense of caring is demonstrated by an employer who
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prioritizes the development of his or her employees' skills.
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Personal values are
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the values that individuals prioritize and adhere to.
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Jerry, the CEO of Turbo Inc., is a successful business leader with a reputation for caring. Which of the following statements would prove this?
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He strives to understand the interests and aspirations of his employees.
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An "emphasis on results" is a trait associated with
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competence.
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How can a business leader create an environment of transparency?
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by acknowledging the concerns of employees
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When personal values and corporate values are aligned, employees have more
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integrity.
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The FAIR (Facts, Access, Impacts, Respect) test is intended to evaluate
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the credibility of your business communication.
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The rules of conduct or moral principles that guide individual or group behavior are known as
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ethics.
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The dominant business ethic in corporate communications is _____, which is "a principle that allows those affected by administrative decisions, business transactions, or charitable work to know not only the basic facts and figures but also the mechanisms and processes. It is the duty of civil servants, managers, and trustees to act visibly, predictably and understandably."
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transparency
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In high-trust relationships
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people are more willing to cooperate with each other.
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In low-trust relationships, people tend to
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regard the actions of other people negatively.
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Laura wants to improve her employees' engagement. To do so, she should try to increase their
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emotional engagement with their work.
