question

The arousal, direction and persistence of behavior refers to motivation.

answer

True

question

Employee motivation affects productivity, and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.

answer

True

question

Two ways to classify rewards are extrinsic and monetary.

answer

False

question

Rewards given by another person are intrinsic rewards.

answer

False

question

Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action.

answer

False

question

Process theories emphasize the needs that motivate people.

answer

False

question

Three categories of motivation theories are content theories, process theories, and reinforcement theories.

answer

False

question

Content theories concern the thought processes that influence behavior.

answer

False

question

Physiological needs are the most basic human physical needs, which are reflected in the workplace as needs for adequate heat, air, and base salary to ensure survival.

answer

True

question

In Maslow's hierarchy of needs theory, food, water, and freedom from violence are examples of physiological needs.

answer

False

question

Esteem needs are those needs that relate to the desire for a positive self-image and to receive attention, recognition, and appreciation from others.

answer

True

question

The highest level of need in Maslow's hierarchy of need theory is the need for growth and selfexpression.

answer

False

question

External and relatedness are the first two groups of needs in Aldefer's ERG theory.

answer

False

question

Many companies are finding that creating a humane work environment that allows people to achieve a balance between work and personal life is also a great high-level motivator.

answer

True

question

The idea that failure to meet a high-order need may cause a regression to an already satisfied lowerorder need was put forth by Maslow.

answer

False

question

Herzberg's two-factor theory divides work-related needs into two categories: hygiene factors and reward factors.

answer

False

question

Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement, recognition, and opportunity for growth are called motivators.

answer

True

question

Hygiene factors are the same as dissatisfiers and include company policies and procedures.

answer

True

question

Hygiene factors are the same as satisfiers and are based on fulfillment of higher level needs including responsibility.

answer

False

question

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

answer

True

question

A need for power, a need for accomplishment and a need for superior power is proposed by David McClelland's acquired needs theory.

answer

False

question

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

answer

True

question

A need for affiliation is the desire to accomplish something difficult, attain a high standard of success, master complex tasks, and surpass others.

answer

False

question

The group of theories that explain how employees meet their needs and determine their success are called process theories.

answer

True

question

The equality theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

answer

False

question

Goal-setting theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.

answer

True

question

Goal specificity, in goal-setting theory, refers to the difficulty level of goals.

answer

False

question

The equity theory focuses on individual's perceptions of how fairly they are treated relative to others.

answer

True

question

The equity theory, by J. Stacy Adams, states that equity exists when the ratio of outcomes to inputs for one person is equal to the same ratio for another person.

answer

True

question

Expectancy theory is based on the relationship among the individual's effort and performance and not on the desirability of outcomes.

answer

False

question

Goal acceptance, in goal-setting theory, means that employees have to "buy into" the goals and be committed to them.

answer

True

question

Motivation increases, according to the expectancy theory, when the worker believes that the successful performance will result by putting effort into a given task. This is called E-P expectancy.

answer

True

question

According to expectancy theory, for an employee to be highly motivated, E-P expectancy and valence must be maximized.

answer

True

question

Valence is the perceived value of a reward or outcome.

answer

True

question

The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.

answer

False

question

Behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated, as stated in the Law of Effect.

answer

True

question

The expectancy theory is a motivation theory based on the relationship between a given behavior and its consequences.

answer

False

question

The administration of a pleasant and rewarding consequence following a desired behavior is positive reinforcement.

answer

True

question

The imposition of unpleasant outcomes on an employee is avoidance learning.

answer

False

question

Punishment increases the likelihood that behavior will be repeated.

answer

False

question

Punishment is the imposition of an unpleasant outcome following undesirable behavior.

answer

True

question

Extinction is defined as the withdrawal of positive reward.

answer

True

question

Job rotation systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

answer

True

question

According to MANAGER'S SHOPTALK in Chapter 16, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people are driven by higher-level needs.

answer

False

question

Job enlargement is a job design that incorporates achievement, recognition, and other high-level motivators into the work.

answer

False

question

Job enlargement combines a series of tasks into one new, broader job.

answer

True

question

The degree to which the job is perceived as important and having an impact on the company or customers refers to task significance.

answer

True

question

The job characteristic of autonomy influences the worker's experiencing meaningfulness of work.

answer

False

question

The altering of jobs to increase both the quality of employees' work experience and their productivity is called reorganization.

answer

False

question

Skill variety, task identity, and task significance tend to influence the employee's psychological state of experienced meaningfulness of work.

answer

True

question

A recent study indicates that the link between intrinsic characteristics and job motivation and satisfaction is stronger in economically disadvantaged countries and high power distance countries.

answer

False

question

Gain sharing rewards employees with part ownership of the organization based on achieving performance goals.

answer

False

question

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

answer

True

question

Organizations that empower employees often reward them based on the results shown in the company's bottom line.

answer

True

question

Employee engagement means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization.

answer

True

question

Engaged employees are controlled and coerced in the workplace until they grow into contributable employees.

answer

False

question

Maslow's hierarchy of needs theory proposes that people are motivated by multiple needs and that these needs exist in a hierarchical order.

answer

True

question

Freedom from violence in the workplace is an example of physiological needs on the hierarchy of needs spectrum.

answer

False

question

Because the ERG model proposes that workers cannot revert back to lower-level needs from time to time, this model is more rigid than Maslow's hierarchy of needs.

answer

False

question

The acquired needs theory proposes that certain types of needs are acquired during the individual's lifetime.

answer

True

question

Research suggests that if people artificially increase the status attached to their jobs, they are still unlikely to change their perceptions of equity.

answer

False

question

The implication of equity theory for managers is that employees indeed evaluate the perceived equity of their rewards compared to others'.

answer

True

question

Expectancy theory is concerned not with the thinking process that individuals use to achieve rewards but with identifying types of needs.

answer

False

question

One weakness of the use of punishment in organizations is that it fails to indicate the correct behavior.

answer

True

question

Experiential learning theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behaviors.

answer

True

question

Self-reinforcement refers to an individual motivating him or herself by setting goals and ways of reaching them and then providing positive reinforcement to him- or herself when goals are achieved.

answer

True

question

Self-control is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome.

answer

False

question

Job enrichment is the application of motivational theories to the design of jobs for improving productivity and satisfaction.

answer

True

question

The greater the level of skill variety, task variety, and autonomy in a job, the more employees will be motivated and the higher will be performance, quality, and satisfaction.

answer

True

question

Employee stock ownership plans give employees part ownership of the organization, enabling them to share in improved profit performance.

answer

True

question

Employee empowerment means that people enjoy their jobs and are satisfied with their work conditions, contribute to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization.

answer

False

question

Which of the following is the arousal, direction, and persistence of behavior? a. Commitment b. Motivation c. Satisfaction d. Rewarding behavior e. Behavior modification

answer

Motivation

question

____ refers to a reward given by another person. a. An intrinsic reward b. An internal reward c. An extrinsic reward d. A valued reward e. A charity

answer

An extrinsic reward

question

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by a. extrinsic rewards. b. intrinsic rewards. c. variable rewards. d. all of these. e. none of these.

answer

Extrinsic reward

question

____ is an example of an intrinsic reward. a. An employee's feelings of self-worth b. A pat on the back from your boss c. A pay raise d. A promotion e. A bonus

answer

An employee's feelings of self-worth

question

Which of the following theories emphasize the needs that motivate people? a. Process b. Reinforcement c. Content d. Contingency e. Situational

answer

Content

question

Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs? a. Reinforcement theory b. Process theory c. Situational theory d. Hierarchy of needs theory e. Contingency theory

answer

Hierarchy of needs theory

question

____ focus on employee learning of desired work behaviors. a. Contingency theories b. Situational theories c. Content theories d. Process theories e. Reinforcement theories

answer

Reinforcement theories

question

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory? a. Safety needs b. Compensation needs c. Physiological needs d. Esteem needs e. Self-actualization needs

answer

Compensation needs

question

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs? a. Physiological b. Safety c. Belongingness d. Esteem e. Self-actualization

answer

Esteem

question

____ describe the most basic human physical needs, including food, water and oxygen. a. Self-actualization needs b. Physiological needs c. Esteem needs d. Belongingness needs e. Safety needs

answer

Physiological Needs

question

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved? a. Self-actualization needs b. Physiological needs c. Esteem needs d. Belongingness needs e. Safety needs

answer

Belongingness needs

question

According to Maslow, the highest order needs are a. self-actualization needs. b. physiological needs. c. esteem needs. d. belongingness needs. e. safety needs.

answer

Self-actualizatoin needs

question

Alderfer referred to the needs for physical well being as ____ needs. a. physiological b. existence c. belongingness d. relatedness e. growth

answer

Existence

question

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by a. growth needs. b. existence needs. c. relatedness needs. d. self-actualization needs. e. physiological needs.

answer

Relatedness needs

question

The frustration-regression principle is most closely related with a. Maslow. b. Herzberg. c. McClelland. d. Alderfer. e. Adam.

answer

Alderfer

question

According to Herzberg, ____ is an example of a hygiene factor. a. achievement b. recognition c. pay d. responsibility e. opportunity for growth

answer

Pay

question

Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth? a. Hygiene factors b. Extrinsic factors c. Motivators d. Dissatisfiers e. All of these

answer

Motivators

question

____ have the greatest impact, according to Herzberg, on job satisfaction. a. Hygiene factors b. Reinforcers c. Motivators d. Dissatisfiers e. All of these

answer

Motivators

question

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction? a. Increase the level of hygiene factors b. Increase the level of motivators c. Decrease the level of motivators d. Decrease the level of hygiene factors e. None of these

answer

Increase the level of motivators

question

The desire to form close personal relationships, avoid conflict, and establish warm friendships, describes a. a need for affiliation. b. a need for power. c. a need for achievement. d. a need for authority. e. all of these.

answer

A need for affiliation.

question

A high need for ____ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland. a. power b. achievement c. affiliation d. success e. expertise

answer

Power

question

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her a. need for power. b. need for achievement. c. need for affiliation. d. need for relatedness. e. none of these.

answer

Need for power

question

Alden is a recent college graduate. He is unsure about his future. A counselor in his universety's career resources office recently told Alden that he had a high need for achievement. Based on this, what type of career should Alden pursue? a. He should look for work as a project manager. b. He should think about starting his own business. c. He should look for work in "corporate America," he is sure to climb to the top. d. He should play the Lotto. e. None of these.

answer

He should think about starting his own business

question

Which of the following theories concern the thought processes that influence behavior? a. Process b. Reinforcement c. Content d. Needs e. Maslow's

answer

Process

question

Theories that explain how employees select the behaviors that allow them to meet their needs are known as a. content theories. b. contingency theories. c. process theories. d. need hierarchy theories. e. reinforcement theories.

answer

Process theories

question

In goal-setting theory, ____ refers to the degree to which goals are concrete and unambiguous. a. goal specificity b. goal difficulty c. goal acceptance d. feedback e. goal motivation

answer

Goal specificity

question

Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable? a. Goal specificity b. Goal difficulty c. Goal acceptance d. Feedback e. Goal motivation

answer

Goal difficulty

question

Which of the following is an example of a process theory of motivation? a. Need hierarchy theory b. Equity theory c. Two-factor theory d. ERG theory e. Acquired needs theory

answer

Equity theory

question

____ theory deals with employee's perception of fairness. a. Expectancy b. Reinforcement c. Need hierarchy d. Equity e. ERG

answer

Equity

question

In goal-setting theory, ____ refers to the idea that employees have to "buy into" the goals. a. goal specificity b. goal difficulty c. goal acceptance d. feedback e. goal motivation

answer

Goal acceptance

question

In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement? a. goal specificity b. goal difficulty c. goal acceptance d. feedback e. goal motivation

answer

Feedback

question

Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he does. If Kara wishes to reduce this perceived inequity, what should she do? a. She could reduce the number of hours she works. b. She could increase her level of absenteeism. c. She could ask for a raise. d. All of these. e. Only she could reduce the number of hours she works and she could ask for a raise.

answer

All of these

question

Which of the following is NOT a common method for reducing a perceived inequity? a. Change inputs b. Change outcomes c. Distorts perception d. Leave the job e. Change equity

answer

Change equity

question

Which of the following is based on the relationships between effort, performance, and outcomes? a. Equity theory b. Expectancy theory c. Reinforcement theory d. Two-factor theory e. ERG theory

answer

Expectancy theory

question

The ____ involves whether putting effort into a task will lead to high performance. a. P -> O expectancy b. E -> P expectancy c. O -> V expectancy d. A -> Z expectancy e. V -> P expectancy

answer

E -> P expectancy

question

Tim is a manager at Chuck's Construction. He sees little opportunity for advancement at Chuck's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim? a. E -> P expectancy b. O -> V expectancy c. P -> O expectancy d. E -> V expectancy e. None of these

answer

P -> O expectancy

question

Which of the following describes the value or attraction an individual has for an outcome? a. Motivators b. Valence c. O -> V expectancy d. P -> O expectancy e. E -> V expectancy

answer

Valence

question

Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level is low. Abbi agrees, but is unwilling to work harder until the company changes the types of reward it offers its employees. Which of the following is low for Abbi? a. E -> P expectancy b. O -> P expectancy c. Valence d. Motivators e. O -> E indicators

answer

Valence

question

Which of the following theories places an emphasis on behavior and its consequences? a. Two-factor theory b. Need hierarchy theory c. Reinforcement theory d. ERG theory e. Equity theory

answer

Reinforcement theory

question

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Suspension

answer

Positive reinforcement

question

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of a. extinction. b. negative reinforcement. c. avoidance learning. d. positive reinforcement. e. none of these.

answer

Positive reinforcement

question

The removal of an unpleasant consequence following a desired behavior is referred to as a. avoidance learning. b. punishment. c. positive reinforcement. d. extinction. e. inefficient management.

answer

Avoidance learning

question

Which of these is sometimes called negative reinforcement? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Neutral learning

answer

Avoidance learning

question

____ is the imposition of unpleasant outcomes on an employee. a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Avoiding punishment

answer

Punishment

question

Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. None of these

answer

Extinction

question

Which of the following techniques reduces the likelihood that behavior will be repeated? a. Positive reinforcement b. Negative reinforcement c. Extinction d. Reward enhancement e. All of these

answer

Extinction

question

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques? a. Negative reinforcement b. Punishment c. Positive reinforcement d. Avoidance learning e. Rewards enhancement

answer

Punishment

question

One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool? a. Extinction b. Positive reinforcement c. Negative reinforcement d. Avoidance learning e. Desired behavior is reinforced annually

answer

Extinction

question

Which of the following is the application of motivational theories to the structure of work for improving productivity and satisfaction? a. Job design b. Job enlargement c. Job simplification d. Job characteristics e. Job enrichment

answer

Job design

question

While job ____ can lead to greater task efficiencies, it has failed as a motivational technique. a. rotation b. enlargement c. simplification d. characteristics e. enrichment

answer

Simplification

question

Larry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try a. job simplification. b. job enlargement. c. job rotation. d. job enrichment. e. job lay-off.

answer

Joh rotation

question

____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job. a. Job simplification b. Job rotation c. Job enlargement d. Job enrichment e. None of these

answer

Job rotation

question

Which of these combines a number of tasks horizontally into one, new broader job? a. Job simplification b. Job rotation c. Job enrichment d. All of these e. None of these

answer

None of these

question

Which of the following combines a series of tasks into one new, broader job? a. Job simplification b. Job enlargement c. Job rotation d. Job characteristics e. Job lay-off

answer

Job enlargement

question

A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as a. job simplification. b. job rotation. c. job enlargement. d. job enrichment. e. none of these.

answer

Job enrichment

question

Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use? a. Job enlargement b. Job enrichment c. Job rotation d. Positive reinforcement e. Continuous

answer

Job enrichment

question

____ is an important part of the job characteristics model. a. Critical psychological states b. A hierarchy of needs c. Schedules of reinforcement d. All of these e. None of these

answer

Critical psychological states

question

The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as a. autonomy. b. job enlargement. c. skill variety. d. task identity. e. feedback.

answer

Skill variety

question

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending? a. Task complexity b. Task identity c. Task significance d. Task structure e. None of these

answer

Task identity

question

The degree to which the job is perceived as important and having impact on the company or customers is referred to as a. task complexity. b. task identity. c. task significance. d. task structure. e. task simplification.

answer

Task significance

question

____ influences the critical psychological state of experienced meaningfulness of work. a. Skill variety b. Task significance c. Task identity d. All of these e. Task significance and task identity only

answer

All of these

question

Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone? a. Some of her employees are lazy. b. Some of her employees are low in growth-need strength. c. Some of her employees have a low need for power. d. All of her employees have high growth-needs. e. Some of her employees have low affiliation needs.

answer

Some of her employees are low in growth- need strength

question

____ is the extent to which doing the job provides information back to the employee about his or her performance. a. Feedback b. Assessment c. Evaluation d. Satisfaction e. Fulfillment

answer

Feedback

question

The job characteristic of feedback provides the worker with a. employee growth-need strength. b. experienced meaningfulness of work. c. experienced responsibility. d. knowledge of actual results. e. demotivation.

answer

Knowledge of actual results

question

The delegation of power and authority to subordinates is referred to as a. need for power. b. need for achievement. c. empowerment. d. passing the buck. e. need of affiliation.

answer

Empowerment

question

Empowering employees means giving employees a. information. b. knowledge. c. power. d. rewards. e. all of these.

answer

All of these

question

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills? a. Self-management b. Suggestion programs c. Participation groups d. Cross-functional teams e. Periodic briefings

answer

Self management

question

On the continuum of empowerment, employees who are self-managed a. give input. b. participate in decisions. c. are responsible for decision process and strategy. d. have no decision discretion. e. make decisions.

answer

are responsible for decision process and strategy

question

____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals,and feel a sense of belonging and commitment to the organization. a. Commitment b. Engagement c. Employee loyalty d. Employee assurance e. Employee guarantee

answer

Engagement

question

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by: a. Power factors b. Leadership factors c. Hygiene factors d. Extrinsic rewards e. Intrinsic rewards

answer

Intrinsic rewards

question

Which of the following theories focuses on employee learning of desired work behaviors? a. Reinforcement theory b. ERG theory c. Hierarchy of needs theory d. Experiential learning theory e. Content theory

answer

Reinforcement theory

question

Which motivation theory proposes that needs must be satisfied in sequence? a. Reinforcement theory b. ERG theory c. Hierarchy of needs theory d. Experiential learning theory e. Social learning theory

answer

Hierarchy of needs theory

question

Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of the two-factor theory? a. Good motivators, inadequate hygiene factors b. Good hygiene factors, inadequate motivators c. Good hygiene factors and motivators d. Inadequate hygiene factors and motivators e. None of the above

answer

Good hygiene factors, inadequate motivators

question

Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity? a. Working harder, not smarter b. Changing outcomes c. Changing work effort d. Changing perceptions e. Leaving the job

answer

Changing perceptions

question

Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about ten percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This is an example of which method for reducing perceived equity? a. Working harder, not smarter b. Changing outcomes c. Changing work effort d. Changing perceptions e. Leaving the job

answer

Changing work effort

question

A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they: a. Don't make enough money b. Don't feel appreciated c. Don't believe in what the organization stands for d. Don't like their colleagues e. Don't like their boss

answer

Don't feel appreciated

question

Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification? a. Empowerment b. Extinction c. Punishment d. Avoidance learning e. Positive reinforcement

answer

Avoidance learning

question

Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behavior? a. Reinforcement theory b. Hierarchy of needs theory c. ERG theory d. Experiential learning theory e. Social learning theory

answer

Social learning theory

question

_________ occurs when an individual sees others perform certain behaviors and get rewarded for them. a. Vicarious learning b. Self-efficacy c. Self-reinforcement d. Delegation e. Experiential learning

answer

Vicarious learning

question

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of: a. Vicarious learning b. Self-efficacy c. Self-reinforcement d. Delegation e. Experiential learning

answer

Vicarious learning

question

________ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome. a. Self-control b. Self-efficacy c. Self-reinforcement d. Autonomy e. Delegation

answer

Self-efficacy

question

___________ is power sharing, or the delegation of power or authority to subordinates in an organization. a. Engagement b. Synergy c. Motivation d. Empowerment e. Leadership

answer

Empowerment

question

Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program? a. Pay for performance b. Lifestyle award c. Employee stock ownership plan d. Flexible work schedule e. Team-based compensation

answer

Lifestyle award

question

Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee: a. Pay-for-performance b. Delegation c. Empathy d. Apathy e. Engagement

answer

Engagement

Management 16 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards