Patients admitted into the hernia program at Shouldice hospital receive a pleasant and enhanced treatment experience. Close interaction with staff begins immediately upon arrival.
Prior to the operation, administrators and surgeons at Shouldice Hospital dedicate time to meeting with patients in order to ensure their needs are fulfilled and their stay is a comfortable and successful one. In contrast to hospitals or other institutions, where patients are often encouraged to leave after a typical hernia operation, Shouldice instead recommends a rest period of up to four days in order to fully recover with the assistance of on-site nurses. This four day period not only plays a critical role in the healing process but also serves as a small vacation for patients. Furthermore, Shouldice endeavors to facilitate interactions between patients undergoing similar experiences and encourages regular exercise. Compared to re
...gular hospitals, Shouldice offers more personalized and dedicated support, which allows them excel in their specialty, as confirmed by statistics. Their main customer base consists mostly of males aged 41 or older.
Exhibit 3 indicates that females and younger patients are infrequent at Shouldice. The majority of patients come from areas outside of Toronto. The success rate and patient satisfaction demonstrate that word of mouth is a more effective advertisement for Shouldice than doctor recommendations. The delivery process of Shouldice's benefits is consistent and starts with a medical questionnaire for diagnoses either by mail or in person.
Both doctors and surgeons review the response to determine if the patient has a hernia, or if other factors such as body weight or underlying medical conditions indicate surgical risks. After assessing medical history, patients are provided with a surgical date and
a brochure detailing the hospital and the Shouldice method. Upon arrival at the hospital, patients wait in a designated area with others scheduled for surgery until examined by the surgeon. Following administration check-in, patients are escorted to their assigned rooms where they will share space with individuals in similar professions or interests for comfort. Patients attend a nurse orientation to understand post-operative expectations, including the need for exercise and routine changes.
Following dinner, patients engage in recreational activities and are encouraged by nurses to participate. This is an opportune time for pre-operative patients to converse with those who have already undergone surgery earlier that same day. These conversations offer encouragement and help to reduce anxiety associated with both the surgery and the recovery process. Patients scheduled for early morning operations are awakened at 5:30am to be given pre-op sedation. Subsequently, patients are taken to the pre-operating room where a circulating nurse administers Demerol, an analgesic, 45 minutes prior to surgery. After surgery, some patients are highly alert and able to chat while others may require assistance from their surgeon in walking to the post-operating room.
Shouldices’ technique is unique in that it encourages patients to start their recovery process by walking immediately after surgery. This approach stands in contrast to conventional hospital practices, which do not usually recommend walking post-surgery. With Shouldices’ method, patients begin their recovery early and are aided by guided exercise routines to speed up their recuperation. In fact, the day after the surgery, patients are already able to walk down to the dining room for tea and cookies, and are even encouraged to climb stairs if possible. By the fourth morning, patients are
typically ready for discharge. Additionally, patients are encouraged to explore the premises and socialize with others during their stay.
The most significant aspect of the Shouldice program is the mindset of the patients. Frequently, patients express a desire to prolong their stay because they find it incredibly soothing. The course of action that patients undertake aligns with the perks and advantages that motivate individuals to select Shouldice for this specific procedure.
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