The central reservation system (CRS) is a computerized system that replaces traditional blackboards and status binders in central reservation offices. Its purpose is to store and distribute information for hotels and other accommodation businesses. Primarily used in hotel groups, it manages room sales, prices, and promotional information by connecting with other distribution systems, such as global distribution systems (GDS).
The central reservation system provides the opportunity for every unit of chain to make reservations anywhere. Additionally, it acts as a platform for offering various types of information such as room types, rate plans structure, room inventories, d
...istribution content, and reservation details.
CRS helps individuals locate hotel accommodation in a particular area more easily and also assists hotels in filling their available rooms. It allows multiple properties to centralize their reservation processing, enabling hotel operators to offer improved service, increase operational and management control, and enhance efficiency in handling reservations.
Hotel operators have the ability to market and sell their products worldwide at any time through a central reservation system. Additionally, the hotel will receive real-time booking information and record guest details, which helps prevent overbooking situations.
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