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The graphic presentation of an organization's structure is termed

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an organization chart.

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Which of the following would likely result in a narrower span of management?

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having complex work that needs to be done

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Social responsibility is

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an organization's responsibility to society beyond its profit generation.

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The management function of planning

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involves determining in advance what should happen

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____________ departmentalization occurs when organization units are defined by the nature of the work being performed.

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Functional

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Which of the following activities would be considered part of the INTERPERSONAL role of a manager?

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hiring and training staff

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The assignment of various activities or tasks to different units or people is termed

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departmentalization.

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Line and staff positions differ in that

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line positions have supervisory responsibility; staff positions have advisory responsibility

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The term efficiency means

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achieving outcomes with minimum inputs.

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Policies are important in organizations because they

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provide a general guide for organizational behavior.

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_____________ specify action by stating what must or must not be done in an organization.

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Rules

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Technical skill

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is most important at the start of one's management career

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"Span of management" refers to

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the number of people that one manager can effectively manage.

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Managment

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process of integrating resources for accomplishment of objectives

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organization

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group of people working together in a strucutred and coordinated way to achieve goals

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Authority

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delegation from top to lower levels of mgmt and the right of managers to direct others and take action bc of their position

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Accountability

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a state of being responsible to one's self, to some organization, or even to the public Ef

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Efficiency

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Doing things right

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effectiveness

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doing the right things

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Manager types

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general manager is responsible for all activities in unit. Functional manager is responsible for one area.

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Interpersonal roles

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1)role as figurehead (representational responsibility of mgmt. ceremonial duties); 2) leader role (hiring and training.) 3) Liaison (deals with people in and out of org)

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Informational roles

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1) Monitor - looks for new information constantly to become more effective 2) Disseminator - transmits info to subordinates 3) Spokesperson - transmits info to people in and out of org

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Decisional roles

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1) Entrepreneur (changing biz) 2) Disturbance handler - example: strike; failure of supplier to deliver 3) Resource Allocator - decides how and to whom the resources of the org will be distributed 4) Negotiator

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Rules

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Specification of action, stating what must or must not be done.

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Organizing

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mgmt function of grouping activities, delegating authority and coordinating relationships, horizontally and vertically.

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Staffing

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Management function of determining the appropriate number of employees needed by the org for the work that must be accomplished.

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Directing

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mgmt function of directing human resources for the accomplishment of objectives

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Controlling

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mgmt function of ensuring that plans are being followed

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Participative mgmt

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involving employees in the decision making process

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leadership

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process of influencing the activities of an individual or a group in efforts toward goal achievements

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Vertical division of labor

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- establishment of lines of authority. In centralized org, most decisions are made at top and lower level managers have limited discretion in decision making

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Horizontal division of labor

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groups employees at similiar levels in the org, allowing them to work together more easily.

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matrix

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used for special projects. Experts from a variety of departments are pulled together to work with a project manager

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Formal authority

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authority that exists because of position in the org

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Acceptance authority

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authority based on the employee's acceptance of that authority

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authority of competence

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authority based on a manager's competence or expertise

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Departmentalization

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process of grouping jobs according to some logical arrangement. There is functional (by nature of work); geographic departmentalization (national restaurant chains); type of customers served

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Line position

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a position in the direct chain of command

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staff position

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position intended to provide expertise, advice and support for line positions.

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Globalization

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interaction among people and organizations of different nations

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Accountability

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a state of being responsible to one's self, to some organization, or even to the public

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authority

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delegation from top to lower levels of mgmt and the right of managers to direct others and take action because of their position

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chain of command

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clear and distinct lines of authority within an organization - who reports to whom

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conceptual skill

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the ability to view the organization as a whole, recognizing how various parts depend on one another and how changes in one part affect other parts

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controlling

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mgmt function of ensuring that plans are being followed

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coordination

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process of linking activities of various departments in the organization

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corporate culture (organizational culture)

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shared philosophies, values, assumptions, beliefs, expectations, attitudes, and norms that knit an organization together

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delegation

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process of assigning job activities and authority to a specific employee within the organization

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departmentalization

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process of grouping jobs according to some logical arrangement

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directing

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mgmt function of directing human resources for the accomplishment of objectives

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formal authority

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authority that exists because of position in the organization

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functional manager

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responsible for only one area of organizational activity

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general manager

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responsible for all the activities of a unit

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globalization

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interaction among people and organizations of different nations

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line position

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a position in the direct chain of command

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mgmt

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process of integrating resources for accomplishment of objectives

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method

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details for one step in a process

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objectives

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goals, or end points, set the direction for all managerial planning

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organizing

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mgmt function of grouping activities, delegating authority, and coordinating relationships, horizontally and vertically

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participative mgmt

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involving employees in the decision-making process

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planning

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mgmt functions of determining in advance what should happen

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policies

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the guidelines for action in an organization

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policy

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general guide to organized behavior developed by top-level mgmt

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politics

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art or science of influencing others or holding control

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procedures

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chronological sequence of activities, define steps for implementation

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quota

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a specified amount that can be produced

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responsibility

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the obligation to perform an assigned activity or see that someone else performs it

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rules

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specification of action, stating what must or must not be done

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skill

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an ability that can be developed and that is manifested in performance

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social responsibility

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an organization's responsibility to society that extends beyond its profit generation

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span of mgmt (span of control)

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number of employees that can be effectively supervised by one manager

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staff position

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position intended to provide expertise, advice, and support for line positions

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staffing

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mgmt functions of determining the appropriate number of employees needed by the organization for the work that must be accomplished

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strategic planning

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a contiuous and systematic process in which people make decisions about intended future outcomes, how outcomes are to be accomplished, and how success is measured and evaluated

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subsidy

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government payments to domestic producers to make their product more competitive in the market

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tariffs

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government taxes on products shipped internationally

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technical skill

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involves an understanding of, and proficiency in, a specific kind of activity, particularly one involving methods of techniques. Human (or interpersonal) skill. Concerns working with people and understanding their behavior.

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