MANAGEMENT 301: CHAPTER 1 – Flashcards
Unlock all answers in this set
Unlock answersquestion
people who directly supervise, support,, and help activate work efforts to achieve the performance goals of individuals, teams, or even an organization as a whole
answer
managers
question
a team of leaders and supervisors in charge of people who perform non-managerial duties
answer
First Line Managers
question
oversee the work of large departments or divisions
answer
Middle Managers
question
Example of a Middle Manager
answer
Michael Scott
question
Example of a First Line Manager
answer
Angela
question
guide the performance of the organization as a whole or of one of its major parts
answer
Top Managers
question
Example of a Top Manager
answer
Jan
question
Name for the Board above the Top Managers in a NON PROFIT
answer
Board of Trustees
question
Name for the Board above Top Managers in a TYPICAL BUSINESS/FOR PROFIT
answer
Board of Directors
question
The Board of Directors are elected by who?
answer
Stockholders
question
What is an example of a non-profit?
answer
Hospital or university
question
The oversight of top management by a Board of Directors/Trustees
answer
Governance
question
The requirement to show performance results to a supervisor
answer
Accountability
question
Someone who successfully helps others achieve high performance and satisfaction in their work
answer
Efficient manager
question
The overall quality of human experiences in the workplace
answer
Quality of Work Life
question
A view of organization that puts customers at the top and being served by non managerial workers, who are supported by team leaders and higher level managers
answer
Upside down pyramid
question
CLOP: controlling, leading, organizing, planning the use of resources to accomplish performance goals
answer
the management process
question
measuring performance and taking action to ensure desired results
answer
controlling
question
inspiring people to work hard to achieve high performance
answer
leading
question
arranging tasks, people and other resources to accomplish the work
answer
organizing
question
setting performance objectives and deciding how to achieve them
answer
planning
question
What managerial roles focuses on giving, receiving and analyzing information?
answer
informational roles
question
What managerial roles reflect interactions with people inside and outside the work unit?
answer
interpersonal roles
question
What managerial roles involve using information to make decisions to solve problems or address opportunities?
answer
decisional role
question
Involves identifying clear action priorities
answer
Agenda setting
question
Involves building and maintaining positive relationships with other people
answer
Networking
question
The capacity to attract support and help from others to get things done
answer
Social capital
question
The ability to think analytically and achieve integrative problem solving
answer
Conceptual skills
question
The ability to work well in cooperation with other people; includes emotional and intelligence control within yourself
answer
Human skills
question
The ability to apply expertise and perform a special task with proficiency
answer
Technical skills
question
The ability to manage ourselves and our relationships effectively
answer
Emotional intelligence
question
Continuous learning from daily experiences
answer
Lifelong learning
question
The worldwide interdependence of resource flows, product markets, and business competition.
answer
Globalization
question
Involves contracting for work to be performed in other countries in order to spend less on labor costs.
answer
Global contracting
question
Occurs when global outsourcing shifts jobs from one country to another.
answer
Job migration
question
Moves jobs back from foreign to domestic locations.
answer
Reshoring
question
Set moral standards of what is good and right behavior in organizations and in our personal lives.
answer
Ethics
question
The oversight of a company's management by a board of directors.
answer
Corporate governance
question
Describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation and able-bodiedness.
answer
Workforce diversity
question
An invisible barrier limiting career advancement of women and minorities.
answer
Glass ceiling effect
question
The display of negative, irrational attitudes toward women or minorities.
answer
Prejudice
question
Actively denies women and minorities the full benefits of organizational membership.
answer
Discrimination
question
An economy where people change jobs more often and many work on independent contracts with a shifting mix of employed.
answer
Free agent economy
question
Operates with a core group of full-time long-term workers supported by others who work on contracts and part time.
answer
Shamrock Organization
question
Where even well trained professionals make their livings moving from one "gig" to the next, instead of holding a traditional full time job.
answer
Giganomics
question
The collective brainpower or shared knowledge of a workforce.
answer
Intellectual capital
question
Use their minds and intellects as critical assets to employers.
answer
Knowledge workers
question
The ability to understand oneself, exercise initiative, accept responsibility and learn from experience.
answer
Self management
