question

A__________ is a tool for identifying and organizing the possible causes of a problem in a structured format (Hint: also called a Fishbone or Ishikawa diagram).

answer

Cause-and-Effect Diagram

question

True or false: In the NEJM article "What is Value in Health Care," the author describes that for any medical condition, only a single outcome measure is needed to capture the results of care.

answer

False

question

According to Philip Crosby, quality should be defined as:

answer

Conformance to requirements

question

According to Brian Joiner, what is the key to success for any organization that wants to implement quality improvement?

answer

Teamwork

question

lean spaghetti diagram

answer

helps establish the optimum layout for workspace based on observations of distances traveled by customers

question

Root-cause analysis (RCA)

answer

represents a "post hoc" approach to evaluating a process deployed in response to a problem or error

question

Failure mode and effects analysis (FMEA)

answer

mean of evaluating a process prospectively to prevent errors before the occur; has become a wildly used tool in

question

SMART

answer

defines criteria to implement solutions to remedy underlying causes problems

question

In the past few years, the healthcare industry has discovered that teams only play a minor role in improving performance and ensuring safe and high-quality care.

answer

False

question

Quality Improvement in healthcare improves the processes of delivering care thereby increasing customer satisfaction with:

answer

Service outcomes, Clinical outcomes, Reducing costs (i.e., cost outcomes)

question

CMS has put forth a number of measures that are used in its continuing effort to ensure quality care for Medicare and Medicaid beneficiaries. Which one of the following measures for patients aged 18 years and older with stroke and stroke rehabilitation is INCORRECT:

answer

percentage with a diagnosis of ischemic stroke whose time from symptom onset to arrival is less than 6 hours who were considered for t-PA administration.

question

The run chart is a good way to display departmental statistics because staff can see trends.

answer

True

question

Which country ranks 37th among developed nations for infant mortality rates:

answer

United States

question

After gathering data using a check sheet, what CQI tool(s) can be used to illustrate the data?

answer

Histogram, Pareto chart, and Run chart

question

QI may help improve patient care but also:

answer

Enhances performance and processes, Prioritizes departmental activities, Saves money; reduces waste

question

Fill in the blank: In the NEJM article "What is Value in Health Care," the author states: "There is no substitute for measuring actual _____?_____, whose principle purpose is not comparing providers but enabling innovations in care. Without such a feedback loop, providers lack the requisite information for learning and improving."

answer

outcomes

question

Two Institute of Medicine (IOM) studies have demanded provider action about medical errors, clinical quality and patient safety. The first, To Err is Human (1999), emphasized the surprisingly large scale of the ___?___, while the second, Crossing the Quality Chasm, focused more on ___?___.

answer

problems (e.g., medical errors); solutions (e.g., evidence-based guidelines)

question

This team tool follows a process similar to brainstorming, but the goal is not to increase the number of ideas under consideration but to bring the list under more control. It provides a method for making a long list of alternative ideas more useful by removing duplicates and combining similar ideas.

answer

list reduction and multivoting

question

Although it may seem intuitive for a quality professional, healthcare practitioners often have a hard time recognizing that all work in health care can be evaluated using the same process analysis tools that have been applied in the industrial sector for decades. An important aspect of this recognition is the need to concede that all work in health care is based on processes, all of which are subject to the tools of process analysis applied daily in industries throughout the world.

answer

True

question

Counted medical errors are almost always in outpatient settings, leaving the hospital setting, where the bulk of care in the United States is provided, largely unmonitored.

answer

False

question

A bar graph that uses data to determine priorities in problem solving is called a ____?____. This type of bar graph plots the causes of a problem and its frequency showing results in descending order from left to right with the largest category on the left.

answer

Pareto chart

question

The PDCA cycle method provides an overall framework for CQI. This CQI method was developed by Walter Shewhart in the 1920s, a very early pioneer in statistical quality control. However, it is sometimes called the Deming Cycle because W. Edwards Deming popularized its use in Japan. PDCA consists of these steps: plan, do, check, and act. These statements are:

answer

True

question

a scatter diagram

answer

shows a possible relationship between two variables

question

CQI/Performance improvement goals should be focused on:

answer

Meeting customers' needs

question

Also known as the "group passing technique," this CQI tool is an approach that stimulates a group of reticent individuals within the team to contribute to the brainstorming process. It can is used when the facilitator is having trouble gaining input from all participants because it requires people to participate (i.e., each person in a circle writes down one idea and the piece of paper is passed to the next person who adds some thoughts until everyone gets his or her original piece back).

answer

Brainwriting

question

A lean six sigma project often relies on the "theory of constraints." When a process has a resource constraint, which of the following rules should be followed?

answer

Identify the system's constraint(s) (e.g., bottlenecks) and Decide how to exploit the system's constraint(s) (e.g., reduce setup time, eliminate waste and rework, optimize run time)

question

CQI tool that identifies the driving and restraining forces of a problem.

answer

force-field analysis

question

A simple tool used to determine how often an event occurs (i.e., tally sheet) is called a:

answer

check sheet

question

Implementing a QI program in the patient registration department will:

answer

Identify ways to better satisfy the customers (both internal and external) of the department

question

The brainstorming process is designed to help each team member feel empowered to contribute to the group effort. The basic framework of the procedures includes all the following EXCEPT:

answer

generate constructive criticism

question

The situations in which teams may be effective include all the following EXCEPT:

answer

projects that must be completed in a very short time

question

A widely accepted definition of quality, as given by ______________, is "the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge."

answer

The Institute of Medicine (IOM)

question

Displays "before and after data." Shows how the strengths and weaknesses of certain variables change over time.

answer

Radar chart

question

What is an effective QI program?

answer

a continuous cycle of improvement activities

question

The United States has one of the highest rates of diabetes among developed countries. One factor that relates to the increase in diabetes prevalence is the higher rate of obesity in the U.S. population.

answer

True

question

As a traditional approach to project selection, this principle states that 80% of the problems in a process are caused by 20% of the possible sources (i.e., by addressing 20% of the causes, you can remove 80% of the problems). Therefore, using this analysis tool, you can set priorities as it clearly indicates what upstream processes are the most likely "culprits for intervention."

answer

Pareto analysis (or principle) and 80-20 rule

question

If you wish to generate a number of new ideas on a particular subject or ways to solve a problem, which CQI tool would you use?

answer

Brainstorming

question

How does Nominal Group Technique (NGT) differ from brainstorming?

answer

It determines the importance of responses through a rating system

question

The prestigious Malcolm Baldrige National Quality Award (MBNQA) honors organizations that demonstrate superior performance in seven categories of performance. Which of the following is not one of the seven categories?

answer

focus on low cost products

question

True or false: In the NEJM article "What is Value in Health Care," the author recommends aligning provider reimbursement with value, which rewards providers for efficiency in achieving good outcomes, by providing bundled payments covering the full care cycle or, for chronic conditions, covering periods of a year or more (i.e., tracking outcomes and costs longitudinally).

answer

True

question

According to Deming, which of the following encourages employees to follow QI?

answer

Break down barriers between staff areas

question

This tool is usually applied when a significant change is implemented and the extent of of the "buy-in" is unclear, or when the change is encountering resistance from individuals or groups within the organization.

answer

Benefits and barriers exercise (BBE)

question

Forming

answer

dialog centers around the goals for the team and what data needs to be collected; "ground rules" are established

question

Storming

answer

people are comfortable enough to start disagreeing with one another; strengthens the team to deal with

question

Norming

answer

begin to discuss constructive approaches to complete the groups work; subgroups based on mutual trust

question

Performing

answer

highly productive, problem solving unit that can come to consensus over useful solutions; highly cohesive and

question

CMS has developed programs like pay for reporting that remit financial rewards for practitioners who submit data for certain metrics considered important for patient care quality and safety. Use of the data for determining reimbursement rates was not implemented until 2008, but CMS has begun to tighten rules for paying providers for complications that shouldn't occur like pressure ulcers and catheter-related bloodstream infections. CMS refers to these complications of care as:

answer

"never events"

question

What are purchasers looking for to optimize value (i.e., the value proposition)?

answer

higher quality/lowest cost

question

Which of the following would NOT be considered a benefit of flowcharting?

answer

diminished respect and teamwork

question

The payment system that is characterized by the providers being paid an incentive amount based on their performance on certain quality metrics is called?

answer

pay-for-performance (P4P)

question

Generally, the vertical y-axis of a histogram measures ____?____; and the horizontal x-axis measures ____?____.

answer

Frequency of the occurences; chart time intervals

question

A ____?____ is a graphic representation of data elements that are part of a whole. The total seqments must add up to 100%.

answer

Pie chart

question

A team size of with greater than seven or eight members usually require additional facilitation and often require subgroups to allow the team to operate efficiently; and, larger teams of more than eight members often have an "executive group" or core leadership subgroup to oversee the overall project and subgroups.

answer

True

question

patient-centered

answer

compassion, empathy, and responsiveness to the needs, values, and expressed preferences of the individual patient

question

efficient

answer

requires maximizing quality and minimizing waste

question

safe

answer

Ensures correct diagnoses, avoidance of unnecessary risks, and ensuring patients give informed consent for

question

Equitable

answer

provides care that does not vary because of personal characteristics such as gender, ethnicity, geographic location

question

Timely

answer

prevents customers from experiencing harmful delays in receiving needed diagnostic or therapeutic interventions

question

Effective

answer

Emphasizes the importance of using evidence-based guidelines to provide high-quality care

question

PERT

answer

developed primarily to organizing planning and scheduling of complex projects; identifies "critical path"

question

Deployment flowchart

answer

consist of a sequence of activity steps arranged in a way that allows assignment to specific individuals or groups

question

L-shaped matrix

answer

produce tables of information that relate two variables to each other; can be use din almost all types of decisions

question

decision tree

answer

uses a graphic representation to model a set of criteria leading to a decision or the consequences of a specific

question

decision matrix

answer

helps support decisions where several complex alternatives exist; includes rows for weights so that several options

question

four-quadrent matrices

answer

intended to describe product or service lines in an organization in a visually appealing and easily understandable

question

Statistical process control (SPC) is a mature statistical tool for examining healthcare processes and identifying opportunities for improvement, and control charts are important at several stages of of the improvement process. Perhaps the most common error that leads to inappropriate use of SPC is the selection of the wrong chart. These statements are:

answer

True

question

An approach to assigning actual costs to process steps is called:

answer

ABC

question

Walter A. Shewhart defined the state of statistical control of a process as one in which all data points fell within plus or minus 2 sigma limits, which defines common cause variation, or variation that is 99.73% likely to be due to chance variation in the process.

answer

False

question

In the NEJM article "Medical Malpractice," the authors describe that conventional tort reforms can be divided roughly into three families. Which of the following IS NOT part of the three?

answer

combining group practice liability insurance

question

Performance measures are used for quality improvement, accountability, and research. Examples of situations in which metrics are used for accountability include all the following EXCEPT:

answer

layoffs of employees

question

Compliance measures are important to ensure that an organization has performed all the necessary process steps to comply with the multitude of regulations for healthcare organizations (e.g., local and state health departments, OSHA, CMS).

answer

True

question

Many enterprise systems evolve using "best in class" software for each application, and the interoperability, or communication and ability to exchange information, becomes a major undertaking. Data-sharing standards have been established for some applications, like the _____?_____ standard for data interchange in electronic health record (EHR) systems.

answer

HL7

question

A subpoena duces tecum differs from a subpoena in that it:

answer

requires the production of documents (e.g., medical records, business records)

question

The area of highest risk is in the non-clinical areas:

answer

False

question

Examples of CMS measures from the Physicians Quality Reporting Initiative (PQRI) include all the following EXCEPT:

answer

Screening for anorexia nervosa

question

Although medical insurance claims data provide the most widely used sources of information for analyzing utilization and quality of care, the most robust source of data is the _____?_____.

answer

Medical Record

question

Bigger systems (macrosystems) are made of smaller systems; smaller systems (microsystems) produce quality, safety, and cost outcomes at the front line of care; and, ultimately, the outcomes from macrosystems can be no better than the microsystems of which they are formed - this suggests that it is necessary to intervene within each microsystem in the organization if the organization as a whole wants to improve. This statement is:

answer

True

question

All improvement requires change, but not all change results in improvement. The only way to determine if changes have been beneficial is through measurement, which consists of three steps. Which of the following IS NOT one of those steps?

answer

acknowledging the process will always be complicated

question

According to Lighter, having the proper infrastructure in place (structure indicators) is a guarantee that quality care will follow.

answer

False

question

According to the Lighter book, there are three major categories of quality measures. Which measure would be applied to this statement -- "The percentage of elderly patients in a practice diagnosed and treated for influenza"?

answer

Outcome measure

question

Collection and analysis of data about patient incidents that occur in a hospital is a job responsibility of the:

answer

Risk manager

question

One of the fundamental axioms of quality and performance improvement is stated: "You can't manage what you don't measure." The ability to make improvements in processes requires answering all the following questions EXCEPT:

answer

Who is to blame for the inefficient process

question

According to Lighter, physicians have been quick to adopt EHRs; thus, the penetration of EHR systems into medical practice has been extremely high.

answer

False

question

Customer satisfaction measures are of increasing importance to many healthcare organizations, and most of these metrics are collected after a healthcare service is delivered (e.g., after patient discharge). Which of the following organizations developed a new approach called the Consumer Assessment of Healthcare Performance Survey (CAHPS) that divides health care quality into the two major components of clinical aspects and consumers' experiences:

answer

AHRQ

question

The standard of care is established by:

answer

Introduction of expert testimony

question

Statistical thinking implies that application of statistical data provides the best possibility of reducing variation and improving processes. Understanding the difference between common cause variation and special cause variation helps to identify opportunities for improvement. Common cause variation generally occurs within a process because of its _____?_____ and is predictable; whereas, special cause variation is _____?_____ and entirely unpredictable.

answer

design; unanticipated

question

In order for a plaintiff to establish a cause of action alleging negligence, he or she must:

answer

prove four elements (i.e., duty, breach of duty, proximate harm, damages/injuries)

question

Statistical analysis packages (e.g., SPSS, QI Macros) can help by applying techniques like predictive modeling and data mining. Predictive modeling identifies _____?_____; whereas, data mining identifies _____?_____.

answer

high-risk (high-cost) patients from historical utilization data for earlier preventive care; trends within data that may surpass traditional statistical analysis to target opportunities for improvement

question

The most common theory in a malpractice case is:

answer

negligence

question

The best protection against injuries and ensuing financial liability is prevention. Ideally, the Risk Management (RM) program, when integrated with the facility's Quality Improvement (QI) program, focuses on prevention by identifying and monitoring high-risk and problem-prone processes.

answer

True

question

What is defined as a relatively new healthcare discipline that deals with the resources, devices, and methods required to optimize the acquisition, storage, retrieval, and use of data in health and biomedicine.

answer

Medical Informatics

question

In the NEJM article "Medical Malpractice," the authors state: "There are three social goals of malpractice litigation..." What one of the following IS NOT one of the three social goals mentioned in the article?

answer

to encourage additional testing during routine health exams

question

Hospitals were historically immune from professional liability litigation through the doctrine of charitable immunity until landmark cases (e.g., 1957 Bing v. Thunig; Darling v. Charleston Community Hospitals, 1965 and 1966). This statement is:

answer

True

question

The science of medical informatics has been evolving since the 1950s, when physicians and computer scientists at the Massachusetts General Hospital developed a computing language for medical applications called:

answer

MUMPS

question

W. Edwards Deming proposed the Theory of Profound Knowledge, which serves as the basis for the concept of statistical thinking. Which of the following IS NOT one of the four parts of Deming's Theory of Profound Knowledge?

answer

Company slogans

question

Which compelled hospitals to establish a more stringent physician credentialing process:

answer

corporate liability

question

The assessment of quality was identified with what approach(es) according to Dr. Avedis Donabedian?

answer

Structure (inputs), Process (steps in organizational activities and tasks), and Outcome (outputs or results)

question

The Joint Commission (TJC)

answer

this organization provides accreditation to healthcare organizations around the world, require quality improvement

question

National Committee for quality assurance (NCQA)

answer

this organization was an early adopter of performance metrics for healthcare payers through HEDIS.

question

MDS

answer

A standardized, primary health status screening tool used to assess physical, psychological, and psychosocial factors for all residents in a Medicare and/or Medicaid-certified long-term care facility. This data set contains extensive health status information for this patient population.

question

MEDPAR

answer

claims data for service provided to beneficiaries admitted to medicare certified inpatient hospital and SNF

question

AHRQ

answer

this government agency maintains the principle clinical practice guideline repository in the U.S.

question

RBRVS

answer

A standardized physician payment schedule in which the cost for each service is divided into three componenets: physician work, expected practice expense (e.g., overhead), and professional liability insurance (e.g., malpractice insurance)

question

AHA

answer

one of the best sources for U.S. hospital information that conducts a yearly survey of hospitals that serves as the

question

P-chart

answer

Relies on binomial distribution; used when dealing with ratios, proportions, or percentages of conforming or

question

U-chart

answer

Monitors process information due to fluctuations in defects per item or group of items and is useful to determine

question

Stratification and ANOM

answer

Two strategies that may be useful when larger samples "hide" underlying variation because of the statistical

question

DOE

answer

Developed as a strategy for planning research to conduct valid experiment is the presence of naturally fluctuating

question

ANOVA

answer

Used to test hypotheses about differences between two or more means; tests which group means are significantly

question

Regression Analysis

answer

Used to try to quantify the direction, strength, and magnitude of relationships between variables.

question

Pearson product-moment correlation coefficient

answer

the commonly used statistical tool that connotes the strength of a linear association between two variable.

question

NP-chart

answer

Relies on the binomial distribution but the sample size must be constant; use of control charts for diagnosis

question

Answer

answer

The defendants legal complaint to the allegations of negligence.

question

Interrogatories

answer

Part of discovery process in which there is an exchange of questions between the defendant and plaintiff parties

question

Depositions

answer

Given under oath, recorded word for word, can be used in all or in part during trial proceedings

question

Subpoena

answer

Means by which courts request and required attendance of witnesses

question

Summons and Complaint

answer

notice to the defendant from the court that a legal civil action has been commenced and a judgment will be taken if

question

Res ipsa liquitor

answer

"the thing speaks for itself" typical cases involves foreign body left in patient and burns

question

Respondent superior

answer

Employer is vicariously liable for an employee (i.e., let the employer answer for the actions of the employee).

question

corporate liability

answer

Holds organizations responsible for monitoring the activities of the people who function within their facilities, whether employees or independent contractors such as physicians

question

Ostensible agency

answer

Purports to hold the hospital legally liable for negligence, if it can be substantiated that the hospital represented, ot "held out" to the claimant that the independently contracted professional waas an employee of the hospital (e.g., commercial that states "visit our friendly physicians").

question

Hold harmless clause

answer

Facility wants other party to accept financial and legal responsibility for its own actions and agree to indemnify the

question

Reliability

answer

the measure is reproducible and consistent

question

Validity

answer

the metric measures what it is intended to measure

question

Feasibility

answer

measurement data are easy to collect and identify

question

Precision

answer

the measure correctly differentiates between different levels of performance or responses

question

Responsiveness

answer

the measure is sensitive to changes that are important to patients/customers

question

Risk analysis

answer

Evaluation of current and past experiences to determine the effect risk will have on the hospital, and which risk are

question

Risk identification

answer

Identifying areas of potential or existing loss

question

Risk Control

answer

An organizations response to areas assessed as having significant risk as well as its response to limit the liability

question

Risk Financing

answer

Funding your organization for real or potential losses

question

The techniques used for elimination of mura include:

answer

production leveling, pull production, heijunka

question

From the Nan: A Six Sigma Mystery book, elimination or reducing inadvertent errors requires that work tasks be designed with which of the following rules in mind?

answer

It should be easier to do the task right than do it wrong and Errors should be immediately obvious

question

An important aspect of Six Sigma is the recognition of the effects of measurement error on performance metrics; therefore, Six Sigma professionals include the evaluation of measurement error in statistical analysis. Applying the ANOVA, the evaluation of measurement variation is termed:

answer

gauge repeatability and reproducibility (gauge R & R)

question

From the Nan: A Six Sigma Mystery book, the quote "...avoid common modes of failure and single points of failure", means to avoid the situation in which one catastrophe can knock out two of the systems or machines at once.

answer

True

question

The approaches to choosing projects (i.e., clinical processes) that could be considered for lean process management include Goldratt's Theory of Constraints and the Pareto Principle, but in clinical setting the _____?_____may also be used as criteria.

answer

"three highs" (i.e., high cost, high risk, high volume processes)

question

In terms of process efficiency, a sigma level of 2 indicates:

answer

69.2% efficiency

question

Over the long term, processes usually do not perform as reliably as in the short term. To account for this real-life increase in process variation over time, an empirically based _____?_____ was introduced into the Six Sigma calculation.

answer

1.5 sigma shift

question

From the Nan: A Six Sigma Mystery book, people that are qualified to train Six Sigma Black Belts are called Master Gold Belts.

answer

False

question

Sample selection and size is an important part of Six Sigma project design because samples that are too large may waste resources, whereas samples that are too small may not yield results that are statistically significant; therefore, we need to utilize a formula to determine the appropriate sample size. In this formula, the difference between the sample and the population means can be thought of as a(n) _____?_____.

answer

error (E) and margin of error between the observed sample mean and the true value of the population mean

question

From the Nan: A Six Sigma Mystery book, Poka Yoke means prevention of advertent error.

answer

False

question

Why is it important to establish a complaint tracking system?

answer

Its existence will make it easier for employees and customers to discuss their complaints, It provides a mechanism for a department to generate useful ideas to improve processes and identify opportunities for change, and It proves to customers that the department is committed to CQI

question

All of the following are sources of input for developing clinical practice guidelines (CPGs) EXCEPT:

answer

Physicians on the hospital medical staff only

question

From the Nan: A Six Sigma Mystery book, Six Sigma is a management method for achieving very high goals for correct outcomes.

answer

True

question

The DMAIC approach is the foundation of Six Sigma today used to improve existing processes. This approach consists of all of the following stages EXCEPT:

answer

Capitalize - on your investments as your team moves forward

question

This agency/organization published a report in 2000 titled "To Err is Human" that estimated that there were 98,000 deaths a year from medical errors, to which physicians and consumers were "appalled, angered, and skeptical."

answer

IOM

question

Many organizations are aligning incentives with physicians who follow CPG recommendations. In addition, payers like the Centers for Medicare and Medicaid Services (CMS) are beginning to penalize providers for not following recommendations and ending up with "never events." All of the following are "never events" EXCEPT:

answer

informed consent given prior to surgical procedure

question

Established by the Agency for Healthcare Research and Quality (AHRQ) to serve as a primary source of clinical practice guidelines from many organizations in the United States and throughout the world.

answer

National guideline clearinghouse

question

The tools that can be used for elimination of muda include:

answer

value stream mapping, five S (known in health care as Six S), kanban, poka yoke

question

When looking at a pie chart of the hospital's budget, Nan learned that all of the following are tied to the number of employees within each department, except:

answer

equipment

question

One of the two pillars of the Toyota Production System (TPS) is Jidoka. Which of the following denote the meaning of Jidoka?

answer

any employee can stop the production line if a defect is identified anywhere along the line (e.g., can be applied in healthcare in the surgical suite) and focuses on the need for machines to notify humans when they need to be adjusted or repaired (e.g., optimizes safety and effectiveness of the machine/human interface)

question

Given the idea initially from Sanjar, in order to reduce errors in communication, Nan suggests the hospital try a pilot program following the Navy's way of repeating orders.

answer

True

question

Nan suggested some ideas to Maggie for reducing inadvertent errors within the nurse department such as _________.

answer

implementing individual retraining and hiring a clinic receptionist

question

From the Nan: A Six Sigma Mystery book, in order to evaluate her own performance as a manager, Maggie explained that she sets separate goals for herself beyond the management-by-objective forms regularly used by hospitals.

answer

True

question

A higher sigma count means a lower expectation of favorable outcomes.

answer

False

question

One way to make bar coding work, as explained by Nan's sister, is to ____

answer

redesign the workspace so it is possible to use them, make it possible to check the screen to see what is being scanned in:, and simplify the correction process

question

In Nan's words, Six Sigma is a system that was developed as a better way of getting manufacturing to get average yields.

answer

False

question

From the Nan: A Six Sigma Mystery book, a questionnaire was sent out after the Lunchtime Theater to get feedback on whether verbal orders are a matter of concern and if other solutions were known.

answer

True

question

Nan suggested that the nurses be retrained on routine tasks such as CPR, following the airline model of putting pilots through simulation every year.

answer

False

question

Six Sigma was created by GE and was soon adopted by Motorola, IBM, and other first class manufacturing companies.

answer

False

question

While the DMAIC approach is the foundation of Six Sigma used to improve existing processes, what is the mnemonic that describes the Six Sigma approach used proactively to ensure that a particular process is created for high performance (i.e., design for Six Sigma - DFSS)?

answer

DMADV

question

From the Nan: A Six Sigma Mystery book, Six Sigma is about incremental change and starts with a numerical goal, working backward to insist that each stage of the operation get into conformance.

answer

False

question

Six sigma limits are often termed:

answer

3 DPMO

question

The seven types of waste include:

answer

overproduction, waiting, conveyance, overprocessing, inventory, motion, product defects

question

In many cases, staff members can be enticed by the lean approach through assurances that "lean" does not equate with "fewer employees" but rather realignment of work and elimination of non-value added work, what we in health care sometimes call "_____?_____."

answer

scut work

question

The sigma level is simply a determination of opportunities for improvement regardless of the type of process that is being reviewed, with lower sigma levels connoting worse performance and greater areas for improvement.

answer

True

question

From the Nan: A Six Sigma Mystery book, the Six Sigma management attitude encourages management to do all of the following, except:

answer

forget it

question

From the Nan: A Six Sigma Mystery book, "If one team makes a design error, it's pretty likely that the other teams will make the same goof"; this is called common mode failure.

answer

True

question

Clinical practice guidelines (CPGs) have assumed increasing importance in health care as the industry tries to reach the STEEEP aims set by the Institute of Medicine (IOM). Which of the following is NOT one of the STEEEP aims?

answer

Physician-centered

question

From the Nan: A Six Sigma Mystery book, the Japanese follow the belief that if a mistake is made, it is the fault of the ________.

answer

system

question

Is a crucial element of lean process management that ensures that required process items and resources are available at the right place and at the right time.

answer

JIT

question

Master black belts

answer

act as in-house couches for six sigma teams; in an ideal setting, these experts devote all their time to six sigma

question

six sigma black belts

answer

may operate independently to manage multiple six sigma projects, devote 100% of their time to six sigma initiatives

question

six sigma green belts

answer

comprise the backbone of six sigma improvement program; serving the role of project management.

question

six sigma champions

answer

Ensure that resources are available for six sigma initiatives; set the vision for the company's performance

question

six sigma yellow belts

answer

not an official six sigma designation; provided basic training in performance improvement with emphasis on six sigma.

question

muda

answer

connotes a set of "tools" or approaches to efficient and effective management that focus on identifying and

question

mura

answer

connotes a set of techniques or approaches to eliminate unevenness or lack of uniform to flow in the work system

question

autonomation

answer

automation with a human touch to approve patient safety and efficiency

question

kaizen event

answer

the Japanese term for improvement; an organized frame work for implementing lean principles by focusing on

question

Value stream mapping (VSM)

answer

a lean technique that involves flowcharting the steps, activities, material flows, communications, and other process.

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kanban

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a simple part-movement system that should only deliver components to the production line when they are needed

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takt time

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time required for a specific output (specific services)

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Voice of Business (VOB)

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draws from financial information and data to identify market weaknesses

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Voice of employee

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most often measured through surveys

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Voice of process

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most often measured on control charts

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