MGT 3013 – Flashcard
Unlock all answers in this set
Unlock answersquestion
One of the important ideas in the text's definition of management is
answer
the management functions of planning, organizing, leading, and controlling.
question
When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____.
answer
Planning
question
Which of these can best describe organizing?
answer
Assigning responsibility for task accomplishment
question
Using influence to motivate employees describes which of these functions?
answer
leading
question
Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function?
answer
controlling
question
The degree to which an organization achieves a stated goal refers to:
answer
effectiveness
question
Which of the following refers to the amount of resources used to achieve an organization's goal?
answer
efficiency
question
According to the text, what are the skills used by managers when performing the four functions of management?
answer
Conceptual, human, and technical
question
Today's middle manager is responsible for creating a _____ rather than managing the flow of information up and down the hierarchy.
answer
horizontal network
question
The individual performer is a _____; whereas, the manager has to be a(n) _____.
answer
generalist; specialist
question
_____ is the most current management perspective.
answer
Open (collaborative) innovation
question
Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?
answer
The Classical Perspective
question
Standardization of work and wage incentives are characteristics of:
answer
scientific management.
question
Which of these is a major criticism of scientific management?
answer
It ignored the social context of work.
question
Positions organized in a hierarchy of authority is an important characteristic of:
answer
bureaucratic organizations.
question
The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.
answer
humanistic perspective
question
The behavioral sciences approach is based on which of the following disciplines?
answer
All of these
question
The management science perspective applies all of the following to managerial problems EXCEPT:
answer
qualitative techniques.
question
In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?
answer
Contingency view
question
_____ focuses on managing the whole organization to deliver quality to customers.
answer
Total quality management
