question

Managers are often referred to as: a. decision makers b. peace makers c. conflict creators d. an unnecessary layer of employees

answer

a

question

_____ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes its goals a. organizing b. competitive visioning c. proper alignment d. good decision making

answer

d

question

_____ decisions are associated with decision rules a. non-programmed b. unique c. programmed d. ill structured e. novel

answer

c

question

Non-programmed decisions are made in response to situations that are: a. unique b. unstructured c. important to the organization d. all of these e. unique and important to the organization

answer

d

question

A decision is a choice made from available alternatives

answer

true

question

programmed decisions are decisions that are made for situations that have occurred often in the past and allow decision rules to be developed to guide future decisions

answer

true

question

Gerald's groceries and Marty's Market decided to merge their operations, something neither company has tried before. This would be considered a non-programmed decision

answer

true

question

In the real world, few decisions are certain

answer

true

question

The main difference between risk and uncertainty is that with risk you know the probabilities of the outcomes

answer

true

question

The classical decision making model assumes that the decision maker is rational, and makes the optimal decision each time

answer

true

question

the administrative model of decision making describes how managers actually make decisions in difficult situations

answer

true

question

normative decision theory recognizes that managers have only limited time and cognitive ability and therefore their decisions are characterized by bounded rationality

answer

false

question

According to the administrative model of decision making, managers searches for alternatives are limited because of human, information, and resource constraints

answer

true

question

the political model consists of vague problems and goals, limited information about alternatives and their outcomes, and a satisfying choice for resolving problems using intuition

answer

false

question

managers confront a decision requirement in the form of either a problem or an opportunity

answer

true

question

most bad decisions are errors in judgement that originate in the human mind's limited capacity and in the natural bias of the manager

answer

true

question

justifying past decisions is a common bias of managers

answer

true

question

most people underestimate their ability to predict uncertain outcomes

answer

false

question

brainstorming uses a face-to-face interactive group to spontaneously suggest a wide range of alternatives for decision making

answer

true

question

examples of non-programmed decisions would include the decision to: a. reorder supplies b. develop a new product or service c. perform routine maintenance on one of the machines in manufacturing d. terminate an employee for violation of company rules

answer

b

question

Which of the following means that all the information the decision-maker needs is fully available? a. certainty b. risk c. uncertainty d. ambiguity e. none of these

answer

a

question

Bobby, a product manager, wants to increase the market share of his product. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of _____. a. risk b. ambiguity c. certainty d. uncertainty e. brainstorming

answer

d

question

Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance? a. certainty b. risk c. uncertainty d. ambiguity e. brainstorming

answer

b

question

_____ means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete a. certainty b. risk c. uncertainty d. ambiguity e. advocacy

answer

c

question

When managers know which goals they wish to achieve, but information about alternatives and future events is incomplete, the condition of ____ exists a. risk b. uncertainty c. ambiguity d. certainty e. problematic

answer

b

question

Which of the following has the highest possibility of failure? a. certainty b. ambiguity c. uncertainty d. risk e. all of these

answer

b

question

All of the following are characteristics of the classical decision making model except: a. clear cut problems and goals b. conditions of certainty c. rational choice by individual for maximizing outcomes d. limited information about alternatives and their outcomes

answer

d

question

Which model of decision making is associated with satisficing, bounded rationality, and uncertainty? a. classical b. administrative c. quantitative d. rational e. political

answer

b

question

A(n) _____ occurs when the organizational accomplishment is less than established goals a. strength b. threat c. diagnosis d. opportunity e. problem

answer

e

question

____ is the last step in the decision making process a. evaluation and feedback b. development of alternatives c. implementation of chosen alternative d. selection of desired requirement e. recognition of decision requirement

answer

a

question

The decision maker must ___ once the problem has been recognized and analyzed a. evaluate and provide feedback b. choose among alternatives c. generate alternatives d. prioritize the alternatives e. reanalyze the problem

answer

c

question

Which of the following is a choice made from available alternatives? a. decision b. plan c. goal d. tactic e. strategy

answer

a

question

______ refers to a desired future state that an organization attempts to realize a. plan b. vision statement c. goal d. mission statement e. idea

answer

c

question

A blueprint specifying the resource allocations schedules and other actions necessary for attaining goals is referred to as a(n) a. goal b. plan c. mission d. vision e. objective

answer

b

question

The planning process starts with: a. a formal mission that defines the organization's purpose b. tactical planning c. strategic planning d. operational planning e. controlling performance

answer

a

question

The planning process begins with which of these? a. The development of operational goals b. the development of a mission statement c. communication of goals to the rest of an organization d. a company-wide meeting e. brainstorming

answer

b

question

If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as new equipment, the economy, and the company workers' compensation cases

answer

true

question

The ABC Corporation should create a crisis management group that is not cross-functional, but does work together well under pressure

answer

false

question

Planning is the act of determining the organization goals and the means for achieving them

answer

true

question

A desired future state that the individual or organization attempts to realize is a goal

answer

true

question

Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole

answer

true

question

providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map

answer

false

question

goals are most effective when they are specific, measurable, challenging and linked to rewards

answer

true

question

goals and plans provide a sense of direction and focus on specific targets and direct employee efforts toward important outcomes

answer

true

question

managers must understand no plan is perfect, but should grow and change to meet new conditions

answer

true

question

prevention and preparation are the two stages of crisis management

answer

true

question

some firms engage in crisis planning to enable them to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization

answer

true

question

A plan tells "why" to achieve a goal

answer

false

question

Defining operational goals and plans occurs in the execution phase of the organizational planning process

answer

false

question

tactical goals are specific, measurable results expected from departments, work groups, and individuals within the organization

answer

false

question

tactical goals and plans are the responsibility of front-line managers and supervisors

answer

false

question

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level

answer

true

question

Management by objectives, single-use plan, and standing plans are all management planning approaches

answer

true

question

In order for goals to be effective, they should be challenging but realistic

answer

true

question

Three critical planning methods are contingency planning, building scenarios, and crisis planning

answer

true

question

a broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Plan

answer

false

question

Some firms engage in crisis planning to enable them to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization

answer

true

question

planning cannot tame a turbulent environment

answer

true

question

Mangers believe they are better oriented toward goal achievement when MBO is used

answer

true

question

Goals specify today's means; plans specify future ends

answer

false

question

Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy

answer

true

question

The CEO of Andre's Autos Inc. must do all of the planning for the company because that is the way to do things in today's workplace

answer

false

question

In a complex and competitive business world, traditional planning done by a select few is the only planning that works

answer

false

question

One of the the biggest benefits of planning is that, in turbulent environments, plans create a greater organization flexibility

answer

false

question

operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals

answer

false

question

An organization's mission describes its reason for existence

answer

true

Management Chapters 4, 7, and 9 – Flashcards

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