question

is the creation of goods and services

answer

production

question

set of activities that creates value in the form of goods and services by transforming inputs to outputs

answer

Operations management (OM)

question

1.marketing - which generates the demand , or takes the order for a product of service 2.production / operations - creates the product 3. finance / accounting - tracks how well an organization is doing , tracks bills and collects the money

answer

* 3 functions for production and an organizations survival

question

the global network of organizations and activities that supplies a firm with goods and services

answer

the supply chain

question

farmer ---syrup producer --- bottler --- distributor --- retailer

answer

*an example of a supply chain could be the soft drink supply chain

question

specialized expert knowledge instant communication cheaper transportation

answer

What fosters specialization and worldwide supply chains?

question

1. how people organize themselves for productive enterprise 2. we want to know how goods and services are produced 3. to understand what operation managers do 4. we study it because it is such a costly part of production

answer

Why study OM?

question

planning organizing staffing leading controlling

answer

What operation managers do

question

decisions of goods and services managing quality process strategy location strategies layout strategies human strategies supply chain management inventory management scheduling maintenance

answer

10 strategic OM decisions

question

the segment of the economy that includes trade, financial , lodging , education, and other professional occupations

answer

service sector

question

the ratio of outputs ( goods and services) divided by one or more inputs (labor , capital, or management)

answer

productivity

question

inspecting

answer

Which one of these is NOT one of the basic functions of the management process? staffing controlling inspecting leading

question

marketing

answer

Which one of these is NOT one of the 10 strategic OM decisions? scheduling marketing layout strategies managing quality

question

process and capacity design

answer

Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? human resoures and job design design of goods and services process and capacity design managing quality

question

Determines and implements INTERMEDIATE- and SHORT term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

answer

What best defines scheduling?

question

unsystematic processing of data

answer

Which of the following does NOT contribute to OM? other disciplines including industrial engineering , statistics, management, and economics innovations from physical sciences information technology unsystematic processing of data

question

Eli Whitney

answer

The person who introduced standardized, interchangeable parts was W. Edwards Derning Eli Whitney Frederick W. Taylor Henry Ford

question

Frederick W. Taylor

answer

The father of scientific management is W. Edwards Derning Eli Whitney Frederick W. Taylor Henry Ford

question

W. Edwards Deming

answer

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was W. Edwards Derning Eli Whitney Frederick W. Taylor Henry Ford

question

80-90

answer

The service sector constitutes what percentage of employment in the United States? 50-60 80-90 60-70 70-80

question

standardized product

answer

Which of the following is NOT a characteristic of services? produced and consumed simultaneously standardized product unique intangible

question

ford motor company

answer

Which of the following organizations does not belong to the service sector? costco san diego zoo southwest airlines ford motor company

question

the goal is to produce customized products, whenever and wherever needed

answer

What is the goal for mass customization?

question

inventory provides safety against higher than expected demand

answer

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every entry level

question

local focus

answer

Which of the following trends is NOT part of the exciting OM challenges currently facing operation managers? local focus sustainability rapid product development supply chain partnering

question

competitors

answer

Which of the following is NOT considered to be a stakeholder? competitors distributors customers community members

question

true

answer

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector

question

false

answer

low cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value

question

false

answer

considers inventory ordering and holding decisions is within the strategic operations management decision area of managing quality true or false

question

differentiation, cost leadership, and response

answer

acording to the authors which of the following strategic concepts allow firms to achieve their missions? -distinctive competency, cost leadership, and experiene -productivity , efficiency , and quality leadership - differentiation , cost leadership, and response

question

maturity

answer

standardization is an appropriate strategy in which stage of the product life cycle? maturity growth introduction retirement decline

question

false

answer

"considers inventory ordering and holding decisions" is within the strategic operations management decision area of MANAGING QUALITY? T . F

question

true

answer

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector. T. F

question

crew scheduling

answer

Which of the following tasks within an airline company are related to operations? international monetary exchange crew scheduling advertising sales accounts payable

question

production and consumption occur simultaneously

answer

Which of the following attributes us most typical of a service? mass production production and consumption occur simultaneously consistency tangible easy to automate

question

false

answer

Low cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value T. F

question

true

answer

All organizations, including service firms such as banks and hospitals, have a production function. T. F

question

false

answer

Customer interaction is often high for manufacturing processes, but low for service T. F

question

true

answer

Production processes are being dispersed to take advantage of national differences in labor costs. T. F

question

all of the above

answer

Cost cutting in international operations can take place because of less stringent regulations lower wage scales lower indirect costs lower taxes and tariffs all of the above

question

a firm produces its product with less raw material waste than its competitors do

answer

which of the following is the best example of competing on low - cost leadership? a firm produces its product with less raw material waste than its competitors do a firms products are introduced into the market faster than its competitors products are a firm offers more reliable products than its competitors do

question

a firm offers more reliable products than its competitors do

answer

which of the following is an example of competing on the basis of differentiation? a firm produces its product with less raw material waste than its competitors do a firms products are introduced into the market faster than its competitors products are a firm offers more reliable products than its competitors do

question

true

answer

competition in the 21st century is no longer between companies, it is between supply chains T . F

question

reduce responsiveness

answer

Which of the following does NOT represent a valid reason for globalizing operations? reduce costs understand markets attract and retain global talent improve the supply chain reduce responsivenss

question

a firms products are introduced into the market faster than its competitors products

answer

Which of the following is an example of competing on quick response? a firm produces its product with less raw material waste than its competitors do a firms products are introduced into the market faster than its competitors products are a firm offers more reliable products than its competitors do a firms products are introduced into the market faster than its competitors products

question

maturity

answer

standardization is an appropriate strategy in which stage of the product life cycle?

question

true

answer

Boeings development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through differentiation/innovation T.F

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