question

About how much of our local work force is functionally illiterat

answer

15-25%

question

What is positively related to annual earnings

answer

Educational level

question

compiled by the Department of Labor, contains standardized and comprehensive job descriptions

answer

O*Net

question

What percent of applicants stretch the truth on their resume

answer

30%

question

employers can legally use what kind of tests to screen applicants

answer

Pencil and paper honesty test

question

What examines how people are empowered

answer

Cultural Audit

question

What can inadvertently discriminate against individuals who would otherwise perform effectively

answer

Personality Tests

question

found that panel interviews lead to higher reliability and faster decision times than one-to-one interviews

answer

HRM specialists

question

Employers using the ________________ may be required to pay overtime to employees under the Fair Labor Standards Act.

answer

Compressed workweek

question

Insubordination is generally defined as a refusal to submit to authority. Inherent in this definition is an employee's open defiance of a manager's request. In discharge cases regarding insubordination, arbitrators often hold that for managers to uphold their insubordinations claim, (1) the employee's supervisor must have given a clear and direct order to the employee, (2) the employee must clearly disobey the order, and (3) the supervisor must explain to the employee the consequences of insubordination. Employees are normally not insubordinate where they disregard the mere requests of managers.

answer

True

question

The closer the content of the selection instrument to actual work samples or behaviors, the higher the content validity

answer

True

question

Consists of different duties and responsibilities performed by one person

answer

Position

question

Group of related activities and duties

answer

Job

question

Statement of the needed knowledge, skills, and abilities of the person who is to perform the job

answer

Job specification

question

Statement of the tasks, duties, and responsibilities of a job to be performed

answer

Job description

question

Process of obtaining info about jobs by determining the duties, tasks, or activities of the job

answer

Job analysis

question

Group of individual jobs with similar characteristics

answer

Job family

question

When rolling out new web-based HR systems in large companies, as described in the WellPoint-PeopleSoft case in chapter 1, a potential implementation problem is getting

answer

Employee "buy-in"

question

Suggests that the motivated, satisfied, and productive employee is one who (1) experiences meaningful work; (2) experiences responsibility for work outcomes; and (3) has a knowledge of the results of his or her work activities.

answer

Job characteristics model

question

A method for tracking the pattern of employee movements through various jobs

answer

Markov analysis

question

Federal guidelines and court decisions now require that the specific performance requirements of a job be based on ...

answer

Valid job-related criteria

question

Degree to which interviews, tests, and other selection procedures yield comparable data over time and alternative measures

answer

Reliability

question

Reliability refers to the extent to which two methods yield similar results, but not to the agreement between two or more raters.

answer

False

question

In general, many companies are realizing diminished demand for "touch labor" and an increasing demand for

answer

"Knowledge workers."

question

One of the unintended consequences of the career development program at UPS (Case 1-Chapter 5) is that it has _______ their turnover rate.

answer

Decreased

question

One of the unintended consequences of the career development program at UPS (Case 1-Chapter 5) is that it has increased their turnover rate

answer

False

question

Job enrichment is the horizontal expansion of jobs

answer

False

question

What is the horizontal expansion of jobs

answer

Job enlargement

question

What is the vertical expansion of jobs

answer

Job enrichment

question

Concerned with the design of equipment to accommodate human capabilities.

answer

Ergronomics

question

Under the Americans with Disabilities Act, the purpose of "essential functions" in a job description is to help match job requirements to organizational goals.

answer

False

question

Just because a business is family owned, it is still a business and it is operating under all the laws that apply to any other business. As such employees have their legal rights whether they are relatives of the owners or not.

answer

True

question

Helps large and small employers meet their duty under the law

answer

Job analysis

question

Can help indicate which recruitment sources are most effective at producing qualified job candidates.

answer

Yield ratios

question

May drain the company of its employee expertise

answer

Retirements

question

t makes sense to benchmark one's business practices against one's competitors, it also makes sense to benchmark the firm's productive assets against its competitors— including their human capital.

answer

True

question

Considers how knowledge and skills are used and attempts to identify the hidden factors that are often critical to job success.

answer

Competency approach

question

Focuses on the tasks, duties, knowledge, and skills associated with a job

answer

Traditional approach to analyzing jobs

question

While the traditional approach to analyzing jobs focuses on the tasks, duties, knowledge, and skills associated with a job, the competency approach considers how knowledge and skills are used and attempts to identify the hidden factors that are often critical to job success.

answer

True

question

Employee interviewing is the most accurate method of job analysis because the employee is least likely to exaggerate essential job functions.

answer

False

question

The most consistent basis for evaluating job candidates

answer

Structured interview

question

Commitment to shared goals, open communication, shared leadership, and clear role assignments

answer

Characteristics of successful teams

question

A test must be __________ in order for it to be valid

answer

reliable

question

A test must be valid in order for it to be reliable.

answer

False

question

Asks questions such as, "How do employees spend their time?"

answer

Cultural audit

question

Is a quantitative approach to labor demand forecasting.

answer

Trend analysis

question

Trend analysis is a qualitative approach to labor demand forecasting.

answer

False

question

Between the two approaches to selection decisions, the ____ approach is considered superior, although the ____ is the most commonly used.

answer

statistical, clinical

question

If 50 applicants came from a recruiting source, 24 were deemed qualified, and 14 were invited for interviews, the yield ratio for that source would be

answer

28%

question

Which of the following test is not covered in the term "lie detector" under the Employee Polygraph Protection Act?

answer

Paper-and-pencil honesty test

question

he value, skills, and capabilities that have a tremendous impact on an organization's performance but does not show up on its balance sheet are known as

answer

Human Capital

question

The Equal Pay Act was passed as an amendment to the

answer

Fair Labor Standards Act

question

What proportion of the U.S. economy is affected by international competition?

answer

More than 60%

question

If 300 worker-days are lost through job absence during a month having 25 scheduled working days at a hotel that employees 500 people, the absenteeism rate for that month is

answer

2.4%

question

Internal barriers to career development include:

answer

Rigid job specification

question

The three principal criteria for determining promotions are:

answer

merit, seniority, and potential

question

Measures of mental capabilities such as general intelligence, verbal fluency, numerical ability, or reasoning ability are examples of a

answer

Cognitive ability test

question

Which of the following is/are correct regarding flextime schedules:

answer

(a.) flextime is difficult to implement in situations where workstations must be staffed at all times. (b). flextime makes communication and control more difficult for supervisors. (c.) flextime may lead to increased energy costs due to extended facility hours.

question

Attempts to decrease subjectivity of forecasts

answer

The Delphi technique

question

Functional job analysis assumes that worker functions can be classified into the following three categories:

answer

People, data, and things.

question

Focuses on understanding customer needs, doing things right the first time, and striving for continuous improvement.

answer

TQM

question

To comply with the Immigration Reform and Control Act, employers should do all of the following except

answer

Refuse to hire immigrants.

question

It is anticipated that in the future, the American workforce will exhibit:

answer

An increase in ethnic diversity.

question

Illiteracy in the United States is

answer

Increasing

question

Organizational changes are said to be ____ when external forces have already affected an organization's performance.

answer

Reactive

question

Promotion from within serves to

answer

Reward employees for past performance.

question

Asking a candidate for a fry-cooks position to disassemble and reassemble a deep-fryer is an example of:

answer

A work sample test

question

Interest in person-organization fit has been increasing because of:

answer

Organizations' increased need for teamwork and flexibility

question

Tests that measure a person's ability to learn or acquire new skills are

answer

Aptitude Tests

question

Organizations like to hire older workers because:

answer

They have proven employment experience.

question

In many cases, hiring someone from outside the organization:

answer

Is seen as essential for revitalization

question

Regardless of the selection methods used, it is essential that the selection procedure be

answer

Reliable and Valid

question

Environmental factors that are frequently attended to by organizations include

answer

(a) economic factors. (b) demographic trends. (c) technological changes.

question

If the data upon which selection decisions are not stable or consistent:

answer

Data cannot be valid and cannot be used as predictors

question

Bona fide occupational qualifications can: (BFOQ)

answer

permit discrimination by an employer

question

Discrepancies between the knowledge, skills, and abilities of the jobholder and the KSA required for the job can be remedied by:

answer

Training

question

An employer interviews 150 qualified applicants, 100 White and 50 Hispanic. If 25 whites are hired, what is the least number of Hispanics that would have to be hired to avoid charges of adverse impact?

answer

10

question

The employment of individuals in a fair and non-biased manner is called

answer

Equal employment opportunity

question

The success of college campus recruiting can be weakened by:

answer

(a) recruiters not trained to talk to interested candidates (b) failure to follow up on individual prospects (c) visiting too many campuses

question

Which of the following employers are covered under the Civil Rights Act?

answer

Unionized Organizations

question

employment decisions reject higher percentage of a protected class than a non-protected class

answer

Adverse impact

question

Which of the following has not been identified with team success?

answer

Top down communication

question

Which of the following is inappropriate on an application form?

answer

Asking high school and college attendance with dates

question

Factors to consider when investigating whether sexual harassment is hostile or offensive include all of the following except

answer

Whether the person charged is a male or female

question

An employee alleging discrimination can sue both the manager (or supervisor) of a company and the company itself because:

answer

Manager or supervisor perform their job as agents of the company

question

In Albermarle Paper Co. v Moody, the Supreme Court:

answer

strengthened the principles of Griggs v Duke Power, especially the job-relatedness of tests

question

The objective of the critical incident method of job analysis is to:

answer

Identify critical job tasks.

question

Occurs because either organizational or personal reasons reduce or remove the probability of moving up the career ladder

answer

Career plateauing

question

Which of the following workers have been hit the hardest by layoffs since 1990's?

answer

White-collar and managerial workers

question

The type of information obtained from an applicant should be based on:

answer

Job specifications

question

Giving applicants a clerical aptitude test and then tracking their performance six months later is an example of:

answer

Predictive validity

question

Involves purposeful discrimination

answer

Disparate treatment cases

question

The degree to which inferences drawn from interviews, test scores, and other selection procedures are supported by evidence (such as good job performance) is termed

answer

Validity

question

Honesty tests have been shown to validly predict all of the following employee outcomes except:

answer

Job satisfaction

question

The degree to which selection procedures yield comparable data over a period of time is known as:

answer

Reliability

question

Disabilities that are less publicized and generally unprotected by EEO laws include

answer

Unattractiveness

question

An interview in which an applicant is given a hypothetical incident and is asked how he or she would respond to it is a:

answer

Situational interview

question

The approach to recruitment that informs applicants about all aspects of the job including both desirable and undesirable facets is called:

answer

Realistic job preview

question

In Griggs v Duke Power, the Supreme Court established the principle that:

answer

Discrimination can occur even if it is covert or unintentional.

question

All employees are told to come to a meeting at work. You are not able to attend for personal reasons and ask your manager to be excused from having to attend. Your manager asks you to explain your personal reasons.

answer

The managers request is inappropriate if the employee handbook stipulates that employees may be absent for personal reasons without providing reasons for their absence

question

All of the following questions may be considered appropriate during an interview except:

answer

Have you ever been arrested?

question

Under which method of analyzing jobs would you videotape jobs for later study

answer

Observation

question

What kind of workers have firm-specific skills directly related to company strategy

answer

Core knowledge workers

question

Title VII of the Civil Rights Act makes it illegal to discriminate because of:

answer

Race and sex

question

In the following decision, the Supreme Court stated that affirmative action programs are not illegal per se as long as rigid quota systems were not specified for different protected classes:

answer

University of California Regents v Bakke

question

Those artificial barriers based on attitudinal or organizational bias that prevent qualified individuals from advancing upward in their organizations into management positions refers to:

answer

The glass ceiling

question

Legally, an affirmative action program is required when a firm has a

answer

Federal contract exceeding $50,000.

question

For what reason should a person seeking a mentor research the potential mentor's background?

answer

It will be easier for both of you to establish a relationship

question

The formal process of familiarizing new employees with the organization, their job, and their work unit.

answer

Orientation

question

The reciprocal relationship between strategic planning and human resource planning means that

answer

Strategic planning affects, and is affected by, HR planning

question

For a company with overseas operations, some critical concerns for success are

answer

Identification, selection, and compensation of expatriates

question

HRM specialists have found that panel interviews lead to higher reliability and faster decision times than one-to-one interviews.

answer

True

question

Markov analysis focuses on the number of employees in particular jobs and their skill levels, compensation, and job tenure.

answer

False

question

Steve is a white male and works for XYZ Enterprises. His boss recently promoted Rich, a Latino, to a supervisory position that Steve was also vying for. Given that he feels that he has consistently outperformed Rich on the job, Steve has a legitimate case for Adverse Impact in that the firm has promoted someone from a protected class despite the fact that someone from an non-protected class deserved the position.

answer

False

question

The closer the content of the selection instrument to actual work samples or behaviors, the higher the content validity.

answer

True

question

At the fundamental level, strategy focuses to create

answer

Customer Value

question

The Equal Pay Act was passed as an amendment to the:

answer

Fair Labor Standards Act

question

When we learn by watching others perform a task, this is known as:

answer

Modeling

question

The ADA is now accompanied by the ADAAA. While time will show how it is applied, the ADAAA has provided ADA coverage for

answer

More people

question

An examination of the strategies, environment, and resources of the organization to determine where training emphasis should be placed is referred to as:

answer

Organizational Analysis

question

Refers to the effective application of principles learned to what is required on the job.

answer

Transfer of training

question

If the data upon which selection decisions are not stable or consistent:

answer

Data cannot be valid and cannot be used as predictors

question

Fundamentally redesigns business processes to achieve improvements in cost, quality, service, and speed.

answer

Reengineering

question

Which of the following is not a fundamental issue related to training design?

answer

Training ethic characteristics

question

If 50 applicants came from a recruiting source, 24 were deemed qualified, and 14 were invited for interviews, the yield ratio for that source would be:

answer

28%

question

The interview method that best reduces the possibility of discrimination is the:

answer

Panel Interview

question

Intelligence, mechanical comprehension, and anxiety are examples of:

answer

Contructs

question

Recruiting from within may:

answer

Inhibit creativity

question

a. is of psychological importance in that it provides status to the employee. b. indicates the level within the occupational hierarchy occupied by the jobholder. c. may indicate the basic duties involved in the job.

answer

Job title

question

There is a correlation between the recruitment success of the organization and:

answer

Accuracy and completeness of advertisements

question

An enthusiastically adopted tool for mapping a firm's strategy in order to ensure strategic alignment is:

answer

Balanced scorecard

question

Determining what the content of a training program should be, based on a study of the job duties, is known as:

answer

Task analysis

question

Employers must be able to show that job specifications:

answer

Relate specifically to duties of the job

question

act as guiding parameters for strategic planning.

answer

Shared values:

question

Cross-training, job rotations, and the like, results in

answer

Resource flexibility within the organization

question

The most common method of training evaluation is assessing participant:

answer

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